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Article
Publication date: 20 February 2020

Somchai Ruangpermpool, Barbara Igel and Sununta Siengthai

This paper aims to examine how the dynamic interplay of governance mechanisms of the university-firm R&D alliance reduces obstacles and enables the successful commercialization of…

418

Abstract

Purpose

This paper aims to examine how the dynamic interplay of governance mechanisms of the university-firm R&D alliance reduces obstacles and enables the successful commercialization of research collaboration output.

Design/methodology/approach

A longitudinal case research and retrospective strategy were used to collect relevant data and information in the four university-and-firm alliance teams collaborating on R&D projects in Thailand during 2008-2014. In-depth interviews and meetings were conducted with representatives of all partners and R&D project teams.

Findings

The authors found that formal and informal control mechanisms act as complementary forms of governance. The informal control (trust) serves as the frame of intentions whether the formal control is interpreted as a guideline or a commitment. Both formal and informal control mechanisms must be put in place to successfully and sustainably develop collaborative research into a commercial product.

Research limitations/implications

This study investigated four Thai government-funded research collaboration teams from a single industry. It would be worth investigating such research collaboration in other industries and those without any government funding.

Originality/value

This study applied an exploratory case research method which is rarely used in research on R&D alliance teams. It generates cross-functional insights on how to build trust in such R&D context, especially in an emerging economy.

Details

Journal of Science and Technology Policy Management, vol. 11 no. 2
Type: Research Article
ISSN: 2053-4620

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Article
Publication date: 20 April 2023

Jarut Kunanoppadol and Barbara Igel

This research investigated the individual and combined effects of dynamic and operational capabilities on new product success using an improved measurement instrument.

415

Abstract

Purpose

This research investigated the individual and combined effects of dynamic and operational capabilities on new product success using an improved measurement instrument.

Design/methodology/approach

The empirical data were collected from 872 manufacturing firms in Thailand via a questionnaire survey. Then data were analyzed by covariance-based structural equation modeling.

Findings

The improved measurement instrument provided good reliability and validity. Dynamic capabilities improved new product success through operational capabilities, which fully mediated this relationship. Dynamic capabilities negatively moderated the effect of operational capabilities on new product success.

Research limitations/implications

The empirical model derived from private manufacturing company data should be further tested in service industries, public firms and nonprofit organizations.

Practical implications

The research provided two implications: the complementarity between dynamic capabilities and operational capabilities and the measurement instruments and the industrial benchmarks.

Originality/value

This study contributes three new insights: firstly, the complementary role of dynamic capabilities and operational capabilities supporting new product success; secondly, the mediating role of operational capabilities and thirdly, the moderating role of dynamic capabilities in this relationship.

Details

Journal of Strategy and Management, vol. 16 no. 3
Type: Research Article
ISSN: 1755-425X

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Article
Publication date: 24 April 2009

Assadej Vanichchinchai and Barbara Igel

The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management…

9038

Abstract

Purpose

The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management (SCM).

Design/methodology/approach

An extensive overview of the core concepts of TQM and SCM are examined from the literature and are then compared to explore how the philosophical perspectives, goals, evolution, and integration of these concepts could be further developed.

Findings

TQM and SCM have different starting points and primary goals, which can complicate an integrated implementation. However, they have evolved in similar ways to reach the same ultimate goal: customer satisfaction. TQM emphasizes internal (employee) participation and SCM focuses on external (business partners) partnerships but there is a need to emphasize both internal and external partnerships to further strengthen the emphasis on “total” TQM and the entire supply chain in SCM.

Originality/value

This paper is one of the first to discuss comparisons between TQM and SCM. Although both are critical to organizational competitiveness, research so far has tended to focus on either one or the other. A comparative understanding of the philosophies, goals, evolution, and integration of both approaches therefore could improve opportunities for integrated implementation and further research. Thus, this paper can be used as a basis for future empirical studies.

Details

The TQM Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 13 May 2014

Kusumaphorn Sompong, Barbara Igel and Helen Lawton Smith

This paper aims to investigate the relationship among alliance motivation (AM), execution of cooperation (EC) and alliance performance of strategic alliance for commercializing…

2047

Abstract

Purpose

This paper aims to investigate the relationship among alliance motivation (AM), execution of cooperation (EC) and alliance performance of strategic alliance for commercializing technology and developing products.

Design/methodology/approach

The measurements were constructed and tested empirically through a survey of 320 strategic alliances in the food processing industry in Thailand. Confirmatory factor analysis and structural equation modelling were applied to refine scales for measuring AM, execution and cooperation performance.

Findings

This research found that firms adopted social interaction with alliance partners in order to establish mutual expectations about technology characteristics, access opportunity and organisational management styles, factors that are shown to have positive influences on both commercial and partnership performance. Findings also confirm a significant positive impact of technology characteristics, access opportunity, market potential and financial benefit on the adoption of a formal partnership agreement, but a significant impact only on commercial performance.

Research limitations/implications

Further research should use random samples in different industries in other emerging economies, and other data analysis methods to assess decision-making in strategic technology alliances that may include different types of partnerships.

Practical implications

The findings are also useful for managers who leverage operations with external resources obtained through strategic alliances parameters both in the process of managing relationships and achieving results.

Originality/value

This article contributes to extant literature by developing a practical measurement system of AM, actual EC and resulting performance in an emerging economy country. It also contributes to clarify the decision-making of firms that form strategic alliances for commercializing technology and developing products to facilitate more quality management research in other industries and countries.

Details

Management Research Review, vol. 37 no. 6
Type: Research Article
ISSN: 2040-8269

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Article
Publication date: 15 June 2012

Chonlatis Darawong and Barbara Igel

The purpose of this study is to explore the phenomenon of acculturation in new product development (NPD) teams in a multicultural working environment. This paper provides…

1036

Abstract

Purpose

The purpose of this study is to explore the phenomenon of acculturation in new product development (NPD) teams in a multicultural working environment. This paper provides recommendations for multinational companies (MNCs) in dealing with problems among team members from different cultures.

Design/methodology/approach

Data were collected through 24 in‐depth interviews with local middle‐level managers (e.g. R&D, marketing managers) and expatriates working on NPD projects in MNC subsidiaries located in Thailand. A qualitative method was employed to explore and attain insightful information about the acculturation of local NPD members when working with expatriates.

Findings

Results show that local NPD team members may acculturate themselves to foreign work culture when they have regular contact with expatriates during the product development process. The acculturation may also affect the team performance and the relationship among team members. Cultural training programs for local NPD team members are recommended.

Research limitations/implications

Since this qualitative pilot research has a rather small sample size of cases, it limits the ability to generalize the findings. The findings from MNCs subsidiaries may not represent all other cultures of MNCs operating in Thailand.

Practical implications

The findings of this study significantly contribute to MNCs from North America and Asia that develop new products in Thailand. Cultural training programs and frequent and two‐way communications are suggested to increase the familiarity of local employees with the foreign work culture, to develop mutual objectives, and to promote shared interests among multicultural NPD team members.

Originality/value

This study extends the application of acculturation of local NPD team members within a multicultural setting, which has been rarely explored. Theoretically, the findings provide an in‐depth understanding of the local managers' acculturation pattern found in NPD teams. Also, it provides recommendations on how to support the local NPD team members more effectively in adopting critical values of the parent firm's culture so as to achieve NPD tasks facing less miscommunication and improving project performance.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 24 no. 3
Type: Research Article
ISSN: 1355-5855

Keywords

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Article
Publication date: 1 December 2006

Dinh Thai Hoang, Barbara Igel and Tritos Laosirihongthong

The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and innovation performance in the Vietnamese industry context.

8660

Abstract

Purpose

The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and innovation performance in the Vietnamese industry context.

Design/methodology/approach

The method of confirmatory factor analysis was applied to refine TQM and innovation scales for empirical analysis in Vietnam. The structural equation modelling method was applied to test the theoretical models.

Findings

This study confirms the results of previous studies that considered TQM as a set of practices. It confirms that TQM – considered as a set of practices – has a positive impact on the firm's innovativeness. It discovers that not all TQM practices enhance firm innovativeness. Only leadership and people management, process and strategic management, and open organization showed a positive impact on the firm's innovation performance.

Research limitations/implications

The sample was not random. Future research should select different random samples to allow for more generalization of the results. The study assessed the concept of “newness” with the company boundaries. Future research should measure “newness” within the boundaries of the specific industry. The unclear evidence found in this study on the impact of the firm's education and training policy on innovation needs to be further investigated.

Practical implications

The findings are useful for business managers in developing countries such as Vietnam, who want to enhance business performance through implementing TQM practices that support their firm's product and services innovation efforts.

Originality/ value

The study has contributed to develop a measurement system of TQM practices and innovation performance that facilitates more quality management research in developing countries. It has contributed to clarifying the disputed relationship between TQM practices and the firm's innovativeness, and shows empirical evidence in Vietnam to confirm that the TQM practice set deployed by a firm has a positive impact on its innovation performance.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 9
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 2 August 2013

Polboon Nuntamanop, Ilkka Kauranen and Barbara Igel

This paper seeks to present new insights into strategic thinking, proposing a model of strategic thinking competency.

5888

Abstract

Purpose

This paper seeks to present new insights into strategic thinking, proposing a model of strategic thinking competency.

Design/methodology/approach

To find new knowledge, the research applies the Straussian grounded theory research method using multiple sources and techniques of data inquiry: in‐depth interviews, observations, literature review, and related published documents. The sample cases are business leaders of leading high growth companies in their respective markets, representing eleven different industries in Thailand.

Findings

Among many new knowledge, the study found seven characteristics of strategic thinking that impacts strategy formulation, strategic actions, and business performance: conceptual thinking ability, visionary thinking, analytical thinking ability, synthesizing ability, objectivity, creativity, and learning ability. This set of abilities and skilled are termed “strategic thinking competency”.

Research limitations/implications

In‐depth interview data inquiry method has potential bias towards positive information. Although the study covers many industries, the small number of sample cases limits degree of generalization. A constraint of qualitative research method in interpretation of the results is reduced by comparing empirical results to the literature.

Practical implications

The “strategic thinking competency” model offers a framework for developing strategic thinking of business leaders and managers which contributes to better strategy and better business performance. Human resource developers may apply the model for designing training programs to develop better strategic thinkers.

Social implications

Better strategic thinking could help improving efficiency and effectiveness of business and general management.

Originality/value

The study introduces a model of “Strategic Thinking Competency” with seven characteristics, proposing a new way of defining strategic thinking.

Details

Journal of Strategy and Management, vol. 6 no. 3
Type: Research Article
ISSN: 1755-425X

Keywords

Available. Content available
Article
Publication date: 18 June 2020

Patricia Ordoñez De Pablos

344

Abstract

Details

Journal of Science and Technology Policy Management, vol. 11 no. 2
Type: Research Article
ISSN: 2053-4620

Available. Open Access. Open Access
Article
Publication date: 7 July 2020

Barbara Gaudenzi, Ilenia Confente and Ivan Russo

This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold: (1) to investigate how business customers…

15830

Abstract

Purpose

This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold: (1) to investigate how business customers perceive the LSQ dimensions in business-to-business (B2B) relationships, with a particular focus on the role of logistics service providers and (2) to analyse the manner in which such dimensions, when combined, lead to high levels of customer satisfaction.

Design/methodology/approach

Data collected through a survey of a sample of Italian food companies are analysed using a qualitative comparative analysis approach. The analysis explores ways of achieving customer satisfaction through different combinations of LSQ dimensions and not only via a “single recipe,” as in most symmetrical methods.

Findings

The study describes how seven dimensions of LSQ lead to achieve customer satisfaction, particularly highlighting and discussing how the different LSQ constructs lead to gain high customer satisfaction via different configurations. This approach is unique in identifying not only linear relationships among variables as traditional statistical methods do, via a configurational approach.

Research limitations/implications

Most academic studies in the related literature investigate service quality from a quality management and a supply chain management perspective. This study fills the existing gap in the analysis of B2B relationships, focusing on the role of third-party logistics (3PL) service providers.

Practical implications

The study presents useful implications for practitioners, describing several ways in which 3PL service providers can combine LSQ dimensions to perform a continuous improvement of customer experience and to gain higher levels of customer satisfaction.

Originality/value

This study fills the existing gap in the analysis of B2B relationships, using the lens of quality management and supply chain management perspectives, and focusing on the role of 3PL service providers.

Available. Content available
Article
Publication date: 18 September 2020

Barbara Gaudenzi, Martin Christopher and Omera Khan

503

Abstract

Details

The TQM Journal, vol. 32 no. 5
Type: Research Article
ISSN: 1754-2731

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