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The idea that relational processes are central to knowledge creation and knowledge sharing is an idea in good currency (Bouwen & Taillieu, 2004; Brown & Duguid, 1996; Wenger, 1998). Rather than considering knowledge as a commodity that can be transferred from one mind to another, when knowledge is viewed as a relational practice, it resides in social interactions and is actualized in common practices that evolve within a particular community of practice (Sternberg & Horvath, 1999; Van Looy, Debackere, & Bouwen, 2000). Thus, knowledge is both embedded and emergent — subject to change as participants in a community interact with one another. To understand what is known, it becomes necessary to study how members of an organizational community interact and how their knowledge shifts over time.

This study evaluates an attempt to develop a mediation program within a state environmental agency. A number of concerns arose during the agency's efforts to use mediation, including the neutrality of mediators, the types of cases mediated, the voluntary participation of parties, and acceptance of the mediated agreement. These issues were examined through a case study of a conflict that was mediated by the agency. Based on issues in the case, criteria are suggested which help guard against the problems that arise when government agencies serve a mediating role. These criteria may be useful to any organization that contemplates using mediation to help resolve conflict.

This chapter asks: ‘How often do we as social scientists question the validity of our theories and our findings? How often do we reflexively examine the distortions in the lenses we use to analyse organizations? ‘It proceeds to answer these questions by defining reflexivity and presenting six perspectives on reflexive analysis that build on and extend previous analytical treatments of reflexivity, especially that by Alvesson, Hardy, and Harley (2008). Illustrations of the six are drawn from my own experiences as well as those of other scholars. The intention is to stimulate greater interest in reflexivity and provoke other scholars to look more reflexively at their own work.

Resource cutbacks and changing concepts on how best to deliver human services have created a greater need for collaboration among those involved in these systems. Collaboration can threaten the existing distribution of power among the organisations and groups involved in the system. Six propositions are advanced that are derived from field experience in several human service settings. These suggest that stakeholders with power gain legitimacy quickly. Others who are less powerful must build their own capacity and power base to assure themselves access to collaborative efforts. This permits a redistribution of power, thus increasing the diversity of perspectives and preventing unilateral control. Convenors will need to have sufficient power to play their chosen role. Stakeholders must perceive the outcomes of collaboration outweighing its costs. Their participation hinges partly on the power of convenors to create sufficient incentives to induce participation. Stakeholders must act collectively to influence and manage events within the larger contextual environment.

This book focuses on the concept and role of relational practices as a way to understand, conceive, and study processes of organization, and subscribes to a processual view of organization that, since Weick's seminal book The Social Psychology of Organizing, has turned the study of organizations into one of organizing. More than 30 years later, the field of organizing has increasingly expanded Weick's interpretive framework of sense making, resulting in a rich palette of conceptual frameworks that vary between such diverse processual approaches as complexity theory, phenomenology, narration, dramaturgy, ethnomethodology, discourse (analysis), practice, actor-network theory, and radical process theory (Steyaert, 2007). These various theoretical approaches draw upon and give expression to a relational turn that has transformed conceptual thinking in philosophy, literature, and social sciences, and that increasingly inscribes the study of organization within an ontology of becoming.

School leaders face many changes and challenges as they navigate their schools through complex and turbulent educational environments. Highly effective school leaders cope with complexity by building mental models or frameworks to understand the world that they face and operate in. This paper sets out a framework of six changes and six challenges for school leaders to consider as they move through the first decade of the new millennium. The paper is intended to be a means of providing a strategic discussion framework for leadership development within schools.

Examines the determinants of International Joint Venture marketing performance in Thailand. Uses the results from a survey of 1047 Thai‐foreign IJVs in Thailand from firms that were mainly engaged in agriculture, metal working, electrical and chemical industries. Applies exploratory factor analysis and discriminant analysis to identify these critical determinants as market characteristics, conflict, commitment, marketing orientation and organisational control.