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The purpose of this paper is to perform an extensive literature review in the area of decision making for condition-based maintenance (CBM) and identify possibilities for proactive online recommendations by considering real-time sensor data. Based on these, the paper aims at proposing a framework for proactive decision making in the context of CBM.

Starting with the manufacturing challenges and the main principles of maintenance, the paper reviews the main frameworks and concepts regarding CBM that have been proposed in the literature. Moreover, the terms of e-maintenance, proactivity and decision making are analysed and their potential relevance to CBM is identified. Then, an extensive literature review of methods and techniques for the various steps of CBM is provided, especially for prognosis and decision support. Based on these, limitations and gaps are identified and a framework for proactive decision making in the context of CBM is proposed.

In the proposed framework for proactive decision making, the CBM concept is enriched in the sense that it is structured into two components: the information space and the decision space. Moreover, it is extended in a way that decision space is further analyzed according to the types of recommendations that can be provided. Moreover, possible inputs and outputs of each step are identified.

The paper provides a framework for CBM representing the steps that need to be followed for proactive recommendations as well as the types of recommendations that can be given. The framework can be used by maintenance management of a company in order to conduct CBM by utilizing real-time sensor data depending on the type of decision required.

The results of the work presented in this paper form the basis for the development and implementation of proactive Decision Support System (DSS) in the context of maintenance.

The purpose of this paper is to present a multi‐faceted summary and classification of the existing literature in the field of quality of service for e‐government and outline the main components of a quality model for e‐government services.

Starting with fundamental quality principles the paper examines and analyzes 36 different quality approaches concerning public sector services, e‐services in general and more specifically e‐government services. Based on the dimensions measured by each approach the paper classifies the approaches and concludes on the basic factors needed for the development of a complete quality model of e‐government services.

Based on the classification of literature approaches, the paper provides information about the main components of a quality model that may be used for the continuous monitoring and measuring of public e‐services' quality. The classification forms the basis for answering questions that must be addressed by the quality model, such as: What to assess?; Who will perform the assessment? and How the assessment will be done?

This model can be used by the management of public organizations in order to measure and monitor the quality of e‐services delivered to citizens.

The results of the work presented in this paper form the basis for the development of a quality model for e‐government services.

In alignment with the European Union’s Vision Zero initiative to eliminate road fatalities by 2050, leveraging technological advancements becomes crucial for addressing the challenges of vulnerable road users (VRUs), and for mitigating the impact of human error. Despite increasing scholarly interest in applications of extended reality (XR), a research gap persists, particularly in the role of XR in transportation safety. Therefore, the aim of the study was to fill this gap through a systematic literature review to evaluate comprehensively the potential scope and practical applicability of XR technologies in enhancing the safety of VRUs.

A systematic review was undertaken, following PRISMA guidelines meticulously, in which 80 relevant articles from databases, such as Scopus and Science Direct, were identified and analysed.

The results of the analysis revealed the potential of XR beyond pedestrians and cyclists, and highlighted a lack of research about the impact of XR with regard to the personal traits or abilities of VRUs. The results of a thorough analysis confirmed the potential of XR as a promising solution for an approach to collaborative co-creation in addressing the safety challenges of VRUs. In addition, the integration of eye-tracking with virtual reality emerged as a promising innovation for enhancing the safety of vulnerable road users.

Theoretical implications include enhancing the understanding of applications of XR in VRUs’ safety and providing insights into future research possibilities and methodological approaches. Valuable insights into search strategies and inclusion-exclusion criteria can guide future research methodologies.

Practically, the findings from the study offer insights to assist urban planners and transportation authorities in incorporating XR technologies effectively for VRUs safety. Identifying areas for further development of XR technology could inspire innovation and investment in solutions designed to meet the safety needs of VRUs, such as enhanced visualisation tools and immersive training simulations.

The findings of previous research underscore the vast potential of XR technologies within the built environment, yet their utilisation remains limited in the urban transport sector. The intricacies of urban traffic scenarios pose significant challenges for VRUs, making participation in mobility studies hazardous. Hence, it is crucial to explore the scope of emerging technologies in addressing VRUs issues as a pre-requisite for establishing comprehensive safety measures.