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Article
Publication date: 1 April 2008

Rajneesh Kumar and B.S. Hundal

The propagation of circular crested waves in a fluid saturated incompressible porous plate is analyzed. The frequency equations, for symmetric and anti‐symmetric waves, connecting…

101

Abstract

The propagation of circular crested waves in a fluid saturated incompressible porous plate is analyzed. The frequency equations, for symmetric and anti‐symmetric waves, connecting the phase velocity with wave number are derived. At short wave length limits the frequency equations for symmetric and antisymmetric waves in a stress free plate reduce to Rayleigh type surface wave frequency equation and the finite thickness plate appears as a semi‐infinite medium. The results at various steps are compared with the corresponding results of classical theory and finally the variations of phase velocity, attenuation coefficient with wave number and displacements amplitudes with distance from the boundary of the plate is presented graphically and discussed.

Details

Multidiscipline Modeling in Materials and Structures, vol. 4 no. 4
Type: Research Article
ISSN: 1573-6105

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Article
Publication date: 11 June 2019

Vikas Kumar, Bikramjit Singh Hundal and Kulwinder Kaur

The purpose of this paper is to identify the factors influencing farmers’ intention to purchase solar water pumping systems (SWPS).

775

Abstract

Purpose

The purpose of this paper is to identify the factors influencing farmers’ intention to purchase solar water pumping systems (SWPS).

Design/methodology/approach

The research is based on primary data that have been collected from a total of 345 solar pump users from different villages and rural areas of Punjab (India). Exploratory and confirmatory factor analysis and multiple regression analysis have been used to examine the collected data. Multiple regression analysis is used to examine the identified dimensions’ impact on customer buying behaviour.

Findings

The results of analysis validated that consumer buying behaviour is significantly determined by cost, performance and government initiatives dimensions. However, dimensions such as eco-friendly product, information regarding product and company, environmental concern and social influence were found insignificant.

Research limitations/implications

The sample size has been selected on the basis of convenience sampling and sample has been taken from the rural area. Therefore, the result may not be representative of the overall population. The perception of respondents from one part may vary from another part of India.

Originality/value

By providing an insight into factors affecting consumer buying behaviour of SWPS, the proposed research attempts to fill the gaps in literature by conducting an empirical study on consumer buying behaviour. As the study relates to SWPS users, findings will be of additional value to solar product companies and the government.

Details

Smart and Sustainable Built Environment, vol. 8 no. 4
Type: Research Article
ISSN: 2046-6099

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Article
Publication date: 31 January 2020

Vikas Kumar, Amanjot Singh Syan, Amanpreet Kaur and Bikramjit Singh Hundal

This study aims to examine the farmers’ awareness level and explores the factors, which may influence their adoption intention regarding solar powered pumps.

636

Abstract

Purpose

This study aims to examine the farmers’ awareness level and explores the factors, which may influence their adoption intention regarding solar powered pumps.

Design/methodology/approach

The study consist of a sample of 510 respondents selected from the rural region of Punjab (India) by using convenience sampling. Descriptive analysis, exploratory factor analysis, confirmatory factor analysis and multiple regression analysis techniques have been used for the analytical purpose.

Findings

The study reveals that dimensions such as perceived benefit, perceived compatibility and government incentives have a significant impact on intention to use solar powered pumps, whereas high investment cost and lack of awareness regarding government subsidies are the main reason for non-adoption of the same.

Research limitations/implications

The sample size has been selected on the basis of convenience sampling and has been taken from the rural area, which may affect its generalizability.

Practical implications

The present research is expected to be useful for the manufacturers, regulators, customers, commercial banks, product and service providers, and other environmental institutions.

Originality/value

The study has acknowledged various intentional factors, which influence the adoption decision of solar powered pumps. Therefore, the present study will be useful to formulate action plans to improve the environmental quality.

Details

International Journal of Energy Sector Management, vol. 14 no. 4
Type: Research Article
ISSN: 1750-6220

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Article
Publication date: 13 July 2021

Ganesh P. Sahu, Pragati Singh and Prabhudatt Dwivedi

Adoption of solar energy plays an important role in the growth of a country. There are many factors which influence the adoption of solar energy in India. The study is designed to…

427

Abstract

Purpose

Adoption of solar energy plays an important role in the growth of a country. There are many factors which influence the adoption of solar energy in India. The study is designed to identify factors that determine the acceptance or rejection of solar energy systems in India.

Design/methodology/approach

Relationship among identified variables is established through interpretive structural modelling (ISM) and thus a conceptually validated model is evolved. Further, MICMAC analysis is conducted to understand the driving power and dependence of these variables.

Findings

It is revealed that experience and habit, awareness and social influence are the intermediary variables. MICMAC Analysis shows that no variable is disconnected from the system and all the variables influence the adoption of solar energy in India.

Practical implications

The present study is expected to be useful to decision makers, end users and research organisations related to solar energy adoption.

Originality/value

Various intentional factors influencing solar energy systems adoption have been acknowledged in the present study, thus making it useful for formulation of action plans and enhance the usage of solar energy systems to improve environment quality.

Details

World Journal of Science, Technology and Sustainable Development, vol. 18 no. 4
Type: Research Article
ISSN: 2042-5945

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Article
Publication date: 14 August 2020

Vikas Kumar, Amanjot Singh Syan and Komalpreet Kaur

The underlying research is an attempt to discover the factors responsible for influencing customer purchase intention towards solar water heaters.

605

Abstract

Purpose

The underlying research is an attempt to discover the factors responsible for influencing customer purchase intention towards solar water heaters.

Design/methodology/approach

Six dimensions have been considered to assess customer purchase intention towards a solar water heater. The primary data involves the responses collected from 695 respondents belonging to the north region of India using a convenience sampling technique. Structural equation modeling analysis has been employed to examine the dimensions' impact on customer purchase intention.

Findings

The results concluded that dimensions such as increasing energy prices, product knowledge and experience, financial support and subsidies, perceived cost, have a positive influence on customers' purchase intention of solar water heater except for the dimension of “solar water heater aesthetics”.

Research limitations/implications

Due to the limited sample size, findings cannot be generalized for the large-scale population. Moreover, this study is only confined to the assessment of particular factors that are affecting the purchase intention of customers confined to solar water heaters only.

Practical implications

The present study will provide an advantage to organizations that are in the process of implementing solar energy products into working. Moreover, this research will also assist policymakers regarding the formulation of policies on solar energy products. An undue advantage of this would be the increasing adoption of a solar water heater by understanding the factors that impact customer purchase intention.

Originality/value

Considerably, this research, by filling up the gap in the existing studies, will empirically contribute to the customer purchase intention towards SWHs. Additionally, the results of the study will also endow an additive advantage to the existing firms.

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Article
Publication date: 16 February 2021

Hanumantha Rao Sama, Sanjay Gupta, Manoj Mathew and Swati Gupta

The main objective of this study is to compare the service quality of two retail chains of hypermarkets, namely, Big Bazaar and Spencer's, using the trapezoidal fuzzy approach.

251

Abstract

Purpose

The main objective of this study is to compare the service quality of two retail chains of hypermarkets, namely, Big Bazaar and Spencer's, using the trapezoidal fuzzy approach.

Design/methodology/approach

Customers from Big Bazaar and Spencer's of Andhra Pradesh, India, have been surveyed through a well-designed questionnaire. The study attempts to compare the service quality of two major retail giants (Spencer's and Big Bazaar) in Andhra Pradesh by using the trapezoidal fuzzy approach to prioritize the attributes of service quality of retail outlets.

Findings

The result of the study indicates that the expectations of Big Bazar customers are higher as compared to Spencer's. Further, the study reveals – that Spencer's need to improve in the dimension of tangibility while Big Bazar needs to focus more on responsiveness.

Research limitations/implications

As the data taken for the study are primary in nature, chances of bias may arise on the part of respondents, which may affect the validity of results. Further, the study is confined to two retail stores in Andhra Pradesh, India only, which may not reflect the broader picture.

Practical implications

Retailers may provide more importance to two major service quality dimensions, i.e. tangibility and responsiveness while preparing for their service and marketing strategies.

Originality/value

As the study relates to the comparative analysis of service quality of Big Bazar and Spencer's, the findings will be of additional value to these specific retailers. Therefore, it is expected that this study will fill the gap in the literature by prioritizing the expectations and perceptions of customers of Big Bazar and Spencer's.

Details

International Journal of Quality & Reliability Management, vol. 38 no. 10
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 16 January 2023

Amanpreet Kaur and Prabhjot Kaur

The study aims to investigate the factors influencing customers’ behavioral intentions to adopt solar net metering systems (NMS) through environmental consciousness, perceived…

270

Abstract

Purpose

The study aims to investigate the factors influencing customers’ behavioral intentions to adopt solar net metering systems (NMS) through environmental consciousness, perceived consumer effectiveness and government initiatives constructs along with “the theory of planned behavior” (TPB) constructs, namely, attitude, perceived behavioral control, behavioral intentions and subjective norms.

Design/methodology/approach

The data of 472 respondents were collected from 22 states of India using purposive sampling from January to May 2022. The study used international business machines corporation Statistical Package for Social Sciences software for descriptive analysis, and SmartPLS 3.5.5 software was used for structural equation modeling. The data were also checked for multicollinearity, common method bias, skewness and kurtosis using different tests.

Findings

The analysis revealed that environmental consciousness, perceived consumer effectiveness and government initiatives significantly influenced the attitude toward solar NMS. Furthermore, behavioral intentions were significantly impacted by three constructs of TPB, which signifies that environmentally conscious customers have a favorable attitude toward solar NMS adoption. Additionally, the role of government initiatives is essential in promoting solar NMS.

Practical implications

This study offers valuable insights for the government, solar product manufacturing companies and other stakeholders to increase the adoption of solar NMS.

Originality/value

This research explores the factors influencing the consumers’ adoption behavior regarding solar NMS; no dedicated study has tried to do so in the Indian context in the past. This study adds novel underpinnings to TPB, enabling better comprehension of solar NMS adoption.

Details

International Journal of Energy Sector Management, vol. 17 no. 6
Type: Research Article
ISSN: 1750-6220

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Article
Publication date: 7 January 2025

Ismail W.R. Taifa and Ibrahim Twaha

The research proposes a customised framework for improving logistics service quality (LSQ) in Tanzania's railway transportation, focusing on customer engagement and integrating…

30

Abstract

Purpose

The research proposes a customised framework for improving logistics service quality (LSQ) in Tanzania's railway transportation, focusing on customer engagement and integrating customer-desired services.

Design/methodology/approach

The survey method obtained data from railway customers regarding the LSQ offered. Both probability and purposive sampling techniques were used to get the sample size. The open- and closed-ended questionnaires gathered the pertinent data. The data were analysed qualitatively and quantitatively using the IBM® SPSS® 21.0 and AMOS 21.0 software packages, respectively. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were performed to analyse data and establish relationships between variables.

Findings

This study anticipated that the LSQ framework during the period of reviewing literature included three variables for freight transporting customers (tangible components, ways of fulfilment and information actions) and eight variables for passengers (tangible, reliability, assurance, responsiveness, comfort, empathy, connection and convenience). EFA and CFA dropped some factors. The retained factors were used as inputs to develop a framework. The qualitative analysis also established the improvement of customer’s desired services (CDS) and LSQ, which were the framework's processes for improving the LSQ. Ultimately, the study developed the LSQ framework for railway transportation.

Research limitations/implications

The study was conducted on Tanzania’s railways, which incorporated challenges in the Tanzanian context. However, many challenges in the developing countries are relatively the same. Therefore, modifications can be made to adopt the developed framework and be used in other countries to cover the geographical and other challenges in particular countries.

Originality/value

Tanzania’s railway infrastructures are somehow not fully utilised to meet the actual needs of the transportation sector. For example, one of the railway companies has a built capacity of 4 million tonnes carrying capacity per year, but the actual cargo transported by the railway is 200,000 tonnes. This comes from several challenges within the railway companies, including the quality of their services, thus leading to a need to develop a LSQ framework.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 12 December 2024

Cong Zhao

This study investigates the gap between switching intentions and actual switching behaviors among customers, addressing a gap in previous research that focused on either…

53

Abstract

Purpose

This study investigates the gap between switching intentions and actual switching behaviors among customers, addressing a gap in previous research that focused on either intentions or behaviors in isolation.

Design/methodology/approach

A sample of 376 survey responses from retail bank customers in China were obtained through an online survey and subsequently analyzed using the Macro PROCESS.

Findings

The results indicate that factors such as reputation, pricing, service failures and competitors’ advertising significantly influence switching intentions. However, only reputation directly impacts actual switching behavior. A notable intention-behavior gap exists, with switching costs moderating this relationship by reducing the likelihood of intentions leading to actual switching.

Originality/value

This study contributes to the literature by incorporating both intentions and behaviors into a single model. It provides new insights into the intention-behavior discrepancy and highlights the moderating role of switching costs, offering a more comprehensive understanding of consumer switching dynamics.

Details

Marketing Intelligence & Planning, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 15 November 2023

Seyedeh Fatemeh Kalantarzadeh Tezerjany

The primary intent of this study was to assess the influence of novelty-seeking on the satisfaction of consumers. The investigation concentrated on Malaysian consumers who have…

1147

Abstract

Purpose

The primary intent of this study was to assess the influence of novelty-seeking on the satisfaction of consumers. The investigation concentrated on Malaysian consumers who have experience using online food delivery (OFD) applications.

Design/methodology/approach

To perform the research, non-probability and convenience sampling methods were enforced to gather the required data. An online questionnaire in the form of a Google Survey was conducted in Kuala Lumpur, Malaysia. Upon completion of the survey, the results were analyzed using SPSS software. Both the Service Quality (SERVQUAL) model and expectation disconfirmation theory (EDT) were exploited to shed light on the impact of consumer satisfaction.

Findings

Analysis of responses from the 250 participants unveiled that novelty-seeking positively influences consumer satisfaction. The finding depicted that reliability and responsiveness have the most positive impact on consumer satisfaction whereas tangibility has no effect on the satisfaction of consumers by using OFD applications.

Research limitations/implications

This study had three main limitations: first, the limitations on access to the participants during the pandemic; second, combining quantitative and qualitative methods to obtain more accurate results; third, the study was limited to the context of Kuala Lumpur, Malaysia.

Practical implications

The conclusions brought to the fore that OFD marketers should provide appropriate service quality while concentrating on novelty and well-designed apps to surge consumer satisfaction.

Originality/value

OFD apps have facilitated customers' access to various meals and helped food vendors survive in the competitive marketplace. A new aspect, novelty-seeking, is added to the SERVQUAL dimensions (i.e. empathy, tangibility, reliability, assurance and responsiveness) identified in the literature review.

Details

International Journal of Quality & Reliability Management, vol. 41 no. 4
Type: Research Article
ISSN: 0265-671X

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