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The objective of this paper is to study the impact of ISO 9000 implementation on organisational culture, organisational climate, role stress and coping strategy.
Abstract
Purpose
The objective of this paper is to study the impact of ISO 9000 implementation on organisational culture, organisational climate, role stress and coping strategy.
Design/methodology/approach
ISO 9000 was implemented in different production units of an Indian public sector manufacturing industry by harnessing organisational knowledge through the creative involvement of organisational members. Comprehensive work redesign for enhanced organisational effectiveness was realised while attaining ISO 9000 certification. Pre‐ and post‐ISO 9000 measurements were made for organisational culture in the first unit, organisational climate in the second unit, role stress in the third unit and coping strategy in the fourth unit. Statistical analysis of pre‐ and post‐measurements was carried out to identify significant changes attributable to ISO 9000 implementation.
Findings
ISO 9000 implementation enhances the culture of collaboration; transforms the climate from dysfunctional to functional (by strengthening achievement and extension, and weakening control); levels the role stress, reducing it when it is high, increasing it when it is low; strengthens confrontation and problem solving through teamwork; and weakens problem‐avoidance.
Originality/value
The paper demonstrates that ISO 9000 implementation complements organisational development by enhancing the functionality of culture, climate, and coping strategy; and promoting human wellbeing in the organisation.
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Keywords
The purpose of this paper is to investigate the nature of ISO 9000, illustrate how ISO 9000 can be implemented in face of strong resistance to change, and demonstrate how…
Abstract
Purpose
The purpose of this paper is to investigate the nature of ISO 9000, illustrate how ISO 9000 can be implemented in face of strong resistance to change, and demonstrate how comprehensive work redesign for higher organisational effectiveness can be realised through ISO 9000 implementation.
Design/methodology/approach
A novel model and process for ISO 9000 implementation in an Indian public sector manufacturing industry have been described. After successful implementation in several production units, the model was examined for congruence with well‐known frameworks in Organisation Development (OD).
Findings
The model has congruence with several OD frameworks. It complements OD by harnessing organisational knowledge through creative involvement of organisational members, adopting three‐tier working to involve the organisation at different levels, employing three‐phase execution to sustain organisational members' motivation throughout the programme; and realising comprehensive work redesign while attaining ISO 9000 certification.
Originality/value
The study show‐cases ISO 9000 as an excellent OD intervention.
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Keywords
Avinash Kumar Shrivastava and Nitin Sachdeva
Almost everything around us is the output of software-driven machines or working with software. Software firms are working hard to meet the user’s requirements. But developing a…
Abstract
Purpose
Almost everything around us is the output of software-driven machines or working with software. Software firms are working hard to meet the user’s requirements. But developing a fault-free software is not possible. Also due to market competition, firms do not want to delay their software release. But early release software comes with the problem of user reporting more failures during operations due to more number of faults lying in it. To overcome the above situation, software firms these days are releasing software with an adequate amount of testing instead of delaying the release to develop reliable software and releasing software patches post release to make the software more reliable. The paper aims to discuss these issues.
Design/methodology/approach
The authors have developed a generalized framework by assuming that testing continues beyond software release to determine the time to release and stop testing of software. As the testing team is always not skilled, hence, the rate of detection correction of faults during testing may change over time. Also, they may commit an error during software development, hence increasing the number of faults. Therefore, the authors have to consider these two factors as well in our proposed model. Further, the authors have done sensitivity analysis based on the cost-modeling parameters to check and analyze their impact on the software testing and release policy.
Findings
From the proposed model, the authors found that it is better to release early and continue testing in the post-release phase. By using this model, firms can get the benefits of early release, and at the same time, users get the benefit of post-release software reliability assurance.
Originality/value
The authors are proposing a generalized model for software scheduling.
Details
Keywords
Innovation and entrepreneurship are regarded as the key drivers to steer the engine of economic development in any nation. As a result, to understand the context and process of…
Abstract
Purpose
Innovation and entrepreneurship are regarded as the key drivers to steer the engine of economic development in any nation. As a result, to understand the context and process of innovation and entrepreneurship there has been a steady rise in scientific literature and empirical studies. The purpose of this paper is to study the trends and progress of academic research on innovation and entrepreneurship in India by identifying the key articles, journals, authors and institutions.
Design/methodology/approach
Scientometric methods especially bibliometrics is used, for measuring the maturity of this research field in the country. The paper studies the research landscape in innovation and entrepreneurship in India by doing a bibliometric analysis using data from publications indexed in the Scopus database from the year 2000 to 2018. The study takes a multidisciplinary review of the literature in innovation and entrepreneurship research in India and could be used as a reference for future studies in this theme.
Findings
The study finds an increase in the scholarly studies in innovation and entrepreneurship in India in the last decade. It was also found that a large number of publications were joint-authored and collaborations between Indian and foreign universities is happening. The paper also highlights the authorship patterns, top journals and the most cited papers.
Research limitations/implications
A major limitation of this study is that it has considered publications which are indexed in Scopus. This paper has contributed by highlighting the growth of studies in the field of innovation and entrepreneurship in the Indian context. The results can be used by future studies in this area as a starting point to highlight the nature of this research area.
Originality/value
The study attempts to present a trend analysis of published literature on innovation and entrepreneurship in India.
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