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This paper aims to provide an opportunity to study organization buying behavior, specifically buying and selling in the B2B context. The case demonstrates the need to understand the expectations of the buyer’s decision-making unit and the challenges involved in acquiring and retaining customers based on the articulated value proposition of the product. The case also provides an opportunity to explore the critical issues related to an organization’s buying process, while emphasizing on the importance of customer relationship management and the challenges involved in sales conversion.

The case is a filed-based study that aims to provide insight on differences between buying and selling in B2B & B2C and an understanding on customer value proposition in B2B buying context.

The case provides a comprehensive overview on the key role of decision-making units and decision-making process in B2B context.

This is an India-specific field-based case study on B2B selling situation. The case provides a framework on salesperson B2B selling approach, techniques and skills in view of the changing business selling environment in the age of technologically advanced digital world.

This case is based on a project carried out in a tertiary care hospital of the Northeastern region of India for a period of eight months and is written by Dr Ankit Singh, Dr Meenal Kulkarni and Mr Avinash Poojari. The case was developed with the help of the hospital’s management team, disguised on request as Mr Raghugopal Ramalinga (Chief Hospital Administrator), Mr Suresh Kumar (Chief Engineer), Ms Linney Krubah (Chief Nursing Superintendent), Dr Premanand Ale (Chief Medical Superintendent) and Mr Srikrishna Shukla (Chief Finance Officer).

This case is about Trident Hospital, which faces issues pertaining to oxygen supply. Oxygen supply at Trident Hospitals is through three options as highlighted in the case, but due to the lack of preventive maintenance and no risk assessment done for the crucial medical oxygen, interruptions and additional work for the staff became a common phenomenon. The existing situation can lead to patient harm or death and can attract medico-negligence suit against the hospital, threatening the overall existence of the hospital. The hospital administrator is currently viewing the problem from only the cost perspective, which is a high-risk and a short-term approach.

Students pursuing full time/part time/diploma programme in health-care management, hospital administration/hospital operations; and undergraduate and post-graduate level students.

When a fund manager leaves, the investment strategy of the fund changes or remains the same. The departing fund manager's resignation is either forced or voluntary. The study investigates the relationship between the portfolio manager's transition and the fund's investment strategy and how the change affects the mutual fund returns in the subsequent period.

The authors examine 148 fund manager changes in India between April 2005–March 2018 using three performance measures: abnormal return (fund return minus benchmark return), Jensen's alpha and Carhart four-factor alpha. The analysis includes an event study methodology, followed by a two-step Fama–MacBeth regression approach.

Contrary to the previous studies conducted in the developed markets, the authors find that fund performance improves irrespective of whether the fund manager change is forced or voluntary. The outperformance after the fund manager's exit is significant for funds belonging to the larger fund families.

In the context of investment management, the authors provide a conceptual framework to understand the effect of fund manager exit on mutual fund performance. The authors substantiate their arguments with empirical evidence. To the best of the authors' understanding, this is the first research to examine the effect of changing mutual fund managers in an emerging market setting.

This study aims to improve the acceleration in the additive manufacturing (AM) process. AM tools, such as extrusion heads, jets, electric arcs, lasers and electron beams (EB), experience negligible forces. However, their speeds are limited by the positioning systems. In addition, a thin tool must travel several kilometers in tiny motions with several turns while realizing the AM part. Hence, acceleration is a more significant limiting factor than the velocity or precision for all except EB.

The sawtooth (ST) scanning strategy presented in this paper minimizes the time by combining three motion features: zigzag scan, 45º or 135º rotation for successive layers in G00 to avoid the CNC interpolation, and modifying these movements along 45º or 135º into sawtooth to halve the turns.

Sawtooth effectiveness is tested using an in-house developed Sand AM (SaAM) apparatus based on the laser–powder bed fusion AM technique. For a simple rectangle layer, the sawtooth achieved a path length reduction of 0.19%–1.49% and reduced the overall time by 3.508–4.889 times, proving that sawtooth uses increased acceleration more effectively than the other three scans. The complex layer study reduced calculated time by 69.80%–139.96% and manufacturing time by 47.35%–86.85%. Sawtooth samples also exhibited less dimensional variation (0.88%) than zigzag 45° (12.94%) along the build direction.

Sawtooth is limited to flying optics AM process.

Development of scanning strategy for flying optics AM process to reduce the warpage by improving the acceleration.

To prolong engine life and reduce exhaust pollution caused by gasoline engines, the aim of this paper was to compare the lubrication properties of biofuel (ethanol) blends and pure unleaded gasoline.

Biofuels with a concentration of 0, 1, 2, 5 and 10 per cent were added to unleaded gasoline to form ethanol-blended fuels named E0, E1, E2, E5 and E10. Next, the ethanol-blended fuels and unleaded gasoline were used to power engines to facilitate comparisons between the pollution created from exhaust emissions.

Using ethanol as a fuel additive in pure unleaded gasoline improves engine performance and reduces exhaust emissions. Because bioethanol does not contain lead but contains low aromatic and high oxygen content, it induces more complete combustion compared with conventional unleaded gasoline.

Using biofuels as auxiliary fuel reduces environmental pollution, strengthens local agricultural economy, creates employment opportunities and reduces demand for fossil fuels.

The purpose of this paper is to explore the significance of the internet of things (IoT) system for smart cities and deliberate on the technological aspects involved in developing smart cities along with the framework, impact and benefits of IoT for smart cities.

This research is based on the review and synthesis of the papers on the broader areas of IoT for the application and implication towards the smart cities. The prime focus of this paper is to realize the IoT systems for smart city’s development and implementation of various technologies in the context of the Indian environment.

The outcome of the paper explores the highlights of the importance of the IoT system, including the technological framework, impact and benefits for smart cities. The outcome also highlights the application of IoT for smart cities. This paper provides direction regarding future degrees, potential conceivable outcomes and issues concerning the technological side of smart cities. IoT can change the lives of the people and support evolving urban areas for developing smart cities in India.

The paper deliberates on the novel techno-managerial approach towards the endeavour of smart cities using the IoT.

The purpose of this study is to explore the latest approaches in integrating artificial intelligence and analytics (AIA) in energy smart grid projects. Empirical results are synthesized to highlight their relevance from a technology and project management standpoint, identifying several lessons learned that can be used for planning highly integrated and automated smart grid projects.

A systematic literature review leads to selecting 108 research articles dealing with smart grids and AIA applications. Keywords are based on the following research questions: What is the growth trend in Smart Grid projects using intelligent systems and data analytics? What business value is offered when AI-based methods are applied? How do applications of intelligent systems combine with data analytics? What lessons can be learned for Smart Grid and AIA projects?

The 108 selected articles are classified according to the following four research issues in smart grids project management: AIA integrated applications; AI-focused technologies; analytics-focused technologies; architecture and design methods. A broad set of smart grid functionality is reviewed, seeking to find commonality among several applications, including as follows: dynamic energy management; automation of extract, transform and load for Supervisory Control And Data Acquisition (SCADA) systems data; multi-level representations of data; the relationship between the standard three-phase transforms and modern data analytics; real-time or short-time voltage stability assessment; smart city architecture; home energy management system; building energy consumption; automated fault and disturbance analysis; and power quality control.

Given the diversity of issues reviewed, a more capability-focused research agenda is needed to further synthesize empirical findings for AI-based smart grids. Research may converge toward more focus on business rules systems, that may best support smart grid design, proof development, governance and effectiveness. These AIA technologies must be further integrated with smart grid project management methodologies and enable a greater diversity of renewable and non-renewable production sources.

This paper aims to study the various developments taking place in the field of gas sensors made from polyaniline (PANI) nanocomposites, which leads to the development of high-performance electrical and gas sensing materials operating at room temperature.

PANI/ferrite nanocomposites exhibit good electrical properties with lower dielectric losses. There are numerous reports on PANI and ferrite nanomaterial-based gas sensors which have good sensing response, feasible to operate at room temperature, requires less power and cost-effective.

This paper provides an overview of electrical and gas sensing properties of PANI/ferrite nanocomposites having improved selectivity, long-term stability and other sensing performance of sensors at room temperature.

The main purpose of this review paper is to focus on PANI/ferrite nanocomposite-based gas sensors operating at room temperature.

The purpose of this paper is to analyse the problems associated with the development of e‐government in Southern Africa Development Community (SADC) countries and propose a novel framework for adopting service orientation. This framework includes a new approach and architecture for implementing service orientation called SBA‐eGOV (Service Based Architecture for E‐Government).

A comprehensive literature review was carried out to study various service oriented architecture (SOA) adoption strategies and implementation methods. The most appropriate adoption strategy and implementation method were selected. Web service adoption and implementation/development methodologies were designed separately, and then integrated to form one single framework. Web services best practices were studied to identify the specificities of web services for e‐government projects in SADC countries. A service orientation framework, which includes a service orientation development/implementation method, was developed for e‐government projects. Data from the UN report on e‐government readiness for year 2004‐2010 were analysed.

The trend showed that the e‐government index of SADC countries has been stagnating (even degrading) since 2005. One of the main reasons is the lack of software application integration. The main area of weakness is the lack of a complete framework for adopting and implementing web services. A framework for adopting service orientation, developing web services and deploying e‐services is required to enable application software integration.

By applying the proposed framework, e‐services can be deployed more rapidly to citizens, businesses and government departments.

SBA‐eGOV can be adopted by countries where e‐government projects have completed the “Internalisation” and “Interaction” stages and use to deliver e‐services to citizens.

This work comprises development of a new framework, SBA‐eGOV, which consists of a service‐orientation adoption methodology, a service‐orientation implementation methodology and a service‐based architecture for government. SBA‐eGOV is a novel and complete framework which addresses service‐orientation adoption, development and implementation. To date, no such research work has been undertaken to analyse and solve the problems surrounding e‐government projects in SADC.

Blockchain technology is predicted by many to be the most disruptive technology which might bring accessibility, efficiency and transparency in the financial industry. This study aims to understand the challenges likely to be faced by the Indian banking industry while adopting the technology.

The study adopted a qualitative approach to explore the challenges faced by the banking industry in India. Semi-structured in-depth interviews with senior executives and academicians in the finance and the information technology industries helped gain explorative insights about the challenges.

Thematic analysis suggested a framework comprising five challenges while adopting blockchain technology. These challenges relate to technology, organisation, operation, regulator and environmental context.

The paper contributes to the limited literature on the nascent blockchain technology adoption in banking industry in an emerging country context.