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Article
Publication date: 29 January 2025

Ashley Deutsch and Ashley M. Thomas

The purpose of this paper is to discuss the consumerism movement in health care and the implications of price transparency for the cause. A document analysis of supplier-side…

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Abstract

Purpose

The purpose of this paper is to discuss the consumerism movement in health care and the implications of price transparency for the cause. A document analysis of supplier-side sentiments suggests health-care organizations are concerned this move will hinder not help consumers.

Design/methodology/approach

Document analysis of a supplier community has been applied in an analysis of policy-related communication between the US Government and hospital associations.

Findings

Empirical findings suggest that at both the institutional and cultural level, responsibility for health decision-making is obscured with easily misunderstood price information.

Originality/value

This paper explores the applicability of document analysis as a tool to understand cultural and institutional narratives.

Details

Qualitative Market Research: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1352-2752

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Article
Publication date: 26 May 2020

Ashley M. Thomas, Christopher L. Newman, Stacey R. Finkelstein, Yoon-Na Cho and Allyn Cascio

Retailers are continuously seeking to improve upon the in-store shopping experience for their customers. The present research aims to examine consumers’ responses to one such…

760

Abstract

Purpose

Retailers are continuously seeking to improve upon the in-store shopping experience for their customers. The present research aims to examine consumers’ responses to one such initiative – the shopper solution – that, despite its growing marketplace prominence, remains largely unexamined in academic literature.

Design/methodology/approach

Two studies employed a 2(shopper solution: present vs. absent) between-subjects design. MANOVA and regression analyses were used to test hypothesized relationships.

Findings

Findings across two studies reveal that the presence (vs absence) of solutions positively influenced shoppers’ perceptions of shopping convenience, as well as their purchase intentions. These favorable effects also extended to the provider in higher word-of-mouth and loyalty intentions. Shopping convenience was identified as the mechanism underlying the impact of solutions, while “smart shopper” self-perceptions were shown to moderate these mediating effects.

Practical implications

Shopper solutions represent a low-cost, in-store marketing tactic that enhances shopping convenience. They are easy to implement, result in little to no overhead costs and can benefit both shoppers and retailers.

Originality/value

To the best of the authors’ knowledge, this research represents the first academic examination of the impact of shopper solutions. The authors identify key mediating and moderating influences of the effects of solutions.

Details

Journal of Services Marketing, vol. 35 no. 2
Type: Research Article
ISSN: 0887-6045

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Book part
Publication date: 28 June 2011

Abstract

Details

Institutional Transformation to Engage a Diverse Student Body
Type: Book
ISBN: 978-0-85724-904-3

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Book part
Publication date: 28 June 2011

Liz Thomas

Purpose – This chapter identifies the reasons why institutions need to undertake transformation to engage a diverse student population: it presents a model of student retention…

Abstract

Purpose – This chapter identifies the reasons why institutions need to undertake transformation to engage a diverse student population: it presents a model of student retention and success, which centres on student engagement pre- and post-entry.

Methodology/approach – The chapter overviews the literature on student retention and success and utilises emerging findings from the meta-analysis of the What works? Student retention and success programme.

Findings – The emerging model puts student engagement at the heart of student retention and success. Institutions should promote engagement by•Provision of a range of opportunities for student engagement of different types, at different levels, across the institution in different sites (academic sphere, social sphere and professional services sphere), throughout the student lifecycle.•Developing students to recognise the importance of engagement and to have the capacity to engage in a range of opportunities.•Developing staff responsibility for and capacity to provide effective engagement opportunities.•Taking responsibility for engagement, including monitoring engagement and acting when there are indicators of lower levels of engagement.•Creating a partnership between students and institutions towards a shared outcome of successful learners and graduates.

Research limitations – This chapter draws on emergent findings from the What works? programme.

Practical implications – This chapter assists institutions to improve student retention and success by focusing on engagement and institutional culture.

Social implications – The model assists institutions to critically consider transformation to engage a diverse student population and improve retention and success.

Originality/value – The chapter pre-views original research about engagement, retention and success, which are international concerns.

Details

Institutional Transformation to Engage a Diverse Student Body
Type: Book
ISBN: 978-0-85724-904-3

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Book part
Publication date: 28 June 2011

Liz Thomas

Purpose – This chapter provides an overview of the book and discusses student diversity and institutional responses.Methodology/approach – The chapter draws together literature…

Abstract

Purpose – This chapter provides an overview of the book and discusses student diversity and institutional responses.

Methodology/approach – The chapter draws together literature and conceptual thinking about what student diversity is. It then analyses the drivers for increased diversity within higher education in the case studies in this book. Alternative approaches to diversity are presented, drawing on a synthesis of approaches identified in the literature. Finally, the chapter provides a summary of the other chapters and the associated case studies.

Findings – The chapter finds that diversity incorporates difference across a number of dimensions: education, personal disposition, current circumstances and cultural heritage. There are a wide range of reasons prompting institutions to recruit a diverse student population: a commitment to social justice, expansion and access to new markets, tapping the pool of talent, enhancing the student experience, national and/or regional policy, funding incentives, conforming with equality legislation, institutional research and personal commitment of staff. Institutions can respond to diversity in different ways. The idealised types are: altruistic (no institutional change), academic (little or no change), utilitarian (special access and additional support mechanisms) and transformative (positive view of diversity resulting in institutional development).

Research limitations – This chapter draws largely on the author's work in England and the United Kingdom and the case studies presented in this book.

Practical implications – This chapter is important as an introduction to the book, and providing frameworks to think about diversity.

Social implications – The framework for institutional change assists institutions to critically consider the response they make to a more diverse student population.

Originality/value – The paper provides original perspectives to conceptualising and responding to diversity.

Details

Institutional Transformation to Engage a Diverse Student Body
Type: Book
ISBN: 978-0-85724-904-3

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Book part
Publication date: 28 June 2011

Liz Thomas

Purpose – This chapter argues that institutions should take a strategic, integrated approach to enable all students to progress successfully beyond their first degree, to…

Abstract

Purpose – This chapter argues that institutions should take a strategic, integrated approach to enable all students to progress successfully beyond their first degree, to additional education or training or to the labour market.

Methodology/approach – The chapter reviews the literature about the progression of students from equity groups to the labour market and postgraduate study and the explanations for lower rates of success. The remainder of the chapter explores what institutions in England are doing to facilitate equality of outcomes for graduates from equity groups, based on analysis of the Widening Participation Strategic Assessments (WPSAs). Each WPSA was coded, and query reports were read and re-read to identify common approaches and themes.

Findings – Literature finds that graduates from diverse backgrounds and equity groups have poorer progression outcomes than other students. The WPSAs show that the majority of institutions are addressing employability but not progression to postgraduate study. On the basis of mainstream approaches to engaging students and developing their employability, the chapter presents a seven-point strategic approach to enhancing the progression and success of graduates from a diverse student body.

Research limitations – There are limitations associated with analysis of the WPSAs and that there is so little consideration of progression to postgraduate study.

Practical implications – This chapter proposes that institutions adopt an integrated and strategic approach to enhancing the progression and success of students.

Social implications – This approach addresses progression inequalities.

Originality/value – This chapter provides original insights into progression to postgraduate study for diverse students.

Details

Institutional Transformation to Engage a Diverse Student Body
Type: Book
ISBN: 978-0-85724-904-3

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Book part
Publication date: 28 June 2011

Sue Hatt and James Tate

Purpose – This chapter explores the reasons why higher education institutions (HEIs) have engaged with learners before entry into HE and examines the ways in which this…

Abstract

Purpose – This chapter explores the reasons why higher education institutions (HEIs) have engaged with learners before entry into HE and examines the ways in which this transformed institutions.

Methodology/approach – The chapter draws on evidence collected in the South West of England about the ways in which HEIs worked with schools and colleges to reach out to learners with the potential to progress to HE but who come from backgrounds with little tradition of accessing HE. This evidence is set within a literature framework to contextualise the findings. The chapter considers outreach work as part of the whole student lifecycle beginning before university entry and continuing beyond graduation.

Findings – The chapter finds that outreach work is particularly valuable when it is undertaken by partnerships. Within a partnership framework, each institution can contribute their specialist expertise to provide a coherent, progressive programme of activities for young people to help them to consider progression to HE. Partnerships facilitated knowledge transfer so that all institutions benefitted from the lessons learnt particularly with respect to the training of student ambassadors and the use of data for targeting and evaluating the programme.

Implications – Pre-entry engagement helped learners to acquire more information about HE so that they could make informed choices about mode of study, subject and institution. This, in turn, improved retention rates and helped HEIs to smooth the transition into HE, to diversify their entry profile and to enhance the educational experience.

Details

Institutional Transformation to Engage a Diverse Student Body
Type: Book
ISBN: 978-0-85724-904-3

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Book part
Publication date: 15 October 2020

Elizabeth H. Gorman and Fiona M. Kay

In elite professional firms, minorities are actively recruited but struggle to move upward. The authors argue that initiatives aimed at general skill development can have…

Abstract

In elite professional firms, minorities are actively recruited but struggle to move upward. The authors argue that initiatives aimed at general skill development can have unintended consequences for firm diversity. Specifically, the authors contend that approaches that win partner support through motivational significance and interpretive clarity provide a more effective avenue to skill development for minorities, who have less access than White peers to informal developmental opportunities. The authors also argue that a longer “partnership track,” which imposes a time limit on skill development, will benefit minority professionals. Using data on 601 offices of large US law firms in 1996 and 2005, the authors investigate the effects of five developmental initiatives and partnership track length on the representation of African-Americans, Latinxs, and Asian-Americans among partners. Observed effects are consistent with expectations, but patterns vary across racial-ethnic groups.

Details

Professional Work: Knowledge, Power and Social Inequalities
Type: Book
ISBN: 978-1-80043-210-9

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Article
Publication date: 1 January 1951

T.C. SKEAT

The aim of this publication is to list the catalogues of the Department of Manuscripts which are in regular use. Catalogues which have been superseded by later publications are…

298

Abstract

The aim of this publication is to list the catalogues of the Department of Manuscripts which are in regular use. Catalogues which have been superseded by later publications are not normally included, since whatever their historical or bibliographical interest they are no longer everyday working tools. To save space in cross‐reference, the catalogues, etc., here listed have been numbered serially in Clarendon type, thus: 31. This numeration has no other significance.

Details

Journal of Documentation, vol. 7 no. 1
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 1 December 2000

Yim‐Yu Song, Thomas E. Maher, Joel D. Nicholson and Nicholas P. Gurney

Looks at the problems of logistics in military operations and today’s commercial businesses. Traces the development of logistics management from a subordinate activity within a…

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Abstract

Looks at the problems of logistics in military operations and today’s commercial businesses. Traces the development of logistics management from a subordinate activity within a product producing entity to its performance by a separate entity which specializes in this area and requires a strategic alliance. Looks at this issue from the perspective of the outsourcing company and the logistical company. Considers what happens when this process is reversed and provides implications for the future.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 12 no. 4
Type: Research Article
ISSN: 1355-5855

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