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Conventional wisdom posits that firms in slow clockspeed industries usually favor exploitation over exploration, prioritizing the need to increase efficiency, reduce costs and invest in process improvements. However, what happens when such firms face structural changes in the long run? The authors claim that even firms in slow clockspeed industries should be ambidextrous, that is, they should develop both exploration and exploitation capabilities. Supply chain (SC) managers are key players in enabling organizational ambidexterity. This paper aims to identify the abilities that characterize the ambidextrous SC managers.

The authors collected data from an in-depth case study through ethnographic research, non-participant observation and interviews with SC managers at a Brazilian chemical firm embedded in a slow clockspeed network of clients. These longitudinal data were used to demonstrate the process of implementing new projects in an SC department.

The authors propose a set of key abilities that enable ambidexterity in SC managers for them to contribute effectively to the SC exploration and exploitation practices: a holistic yet focused view; prior experience in multiple functional areas; technical knowledge; openness towards network connectivity; openness to sharing ideas with other managers; empathy; and entrepreneurial capabilities.

This paper contributes to the SCM ambidexterity literature by bringing to light the abilities of successful ambidextrous SC managers. The seven abilities identified are discussed. The authors formulate theoretical propositions on how these abilities enable SC managers’ ambidexterity.

This study provides SC managers with the knowledge of a set of individual abilities they should develop among their SC personnel to offer a more suitable environment in their departments for ambidexterity to take place. In addition, these abilities can be used as screening criteria in personnel selection processes to increase the proportion of ambidextrous employees within the firm. The identified characteristics could also be used as recruitment criteria for managerial positions in SCM.

This research advances SC literature by studying SC managers through the lens of the organizational ambidexterity literature. Using a combination of case study, non-participant observation and ethnographic research, the authors derive a set of propositions for the characteristics of ambidextrous SC managers.

This study aims to capture organizational transformation by delving into the process of business model (BM) reconfiguration in small firms operating within low-tech industries. It seeks to uncover the specific BM components that enabled a traditional less volatile and smaller organizations to adapt and innovate. We offer some recommendations in the form of insights for practitioners and other firms facing similar challenges.

We analyzed the history of a small firm belonging to a low-tech industry. Applying a single case study allowed us to explore organizational transformation in depth over time and identify the essential elements in the process of changing the BM. The analysis was performed using the procedural approach, with narratives, visual maps and temporal staggering.

The small firms went through many changes that resulted in BM reconfiguration at the organizational and industrial levels. The role of partners was relevant in this process, as well as organizational flexibility and more adaptable planning to make the necessary changes over time. The findings demonstrate the dynamism of the BM, with the prioritization of changes in organizational resources and capabilities, in order to adapt to the external environment, over time to create and capture value in a low-technology-intensive sector.

This study contributes a novel perspective to the field of Business Model Innovation (BMI) by highlighting the dynamic nature of BM in the under-explored area of small-scale enterprises of non-technology-intensive sectors. It emphasizes the critical role of serendipity, ambidexterity, pivoting, partnerships, adaptive planning and financial process organization in achieving sustained value creation and capturing value in the evolving external environments.