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The purpose of this paper is to provide strategic recommendations for Indian hotel administrators for improving sustainability practices: environment, economic and social with respect to the supply chain members by analyzing performance dimensions and the importance attached to them.

Importance performance analysis is a tool to analyze the perception of top-level, middle-level and first-level managers in hotels. Questionnaire is developed to collect the hotel manager’s perceptions. The snowball sampling method is used for data collection.

The paper introduces specific sustainability practices, namely, environment, economic and social factors, at the interface of the tourism supply chain (TSC). This will allow the hotels to identify the importance and performance of various sustainability practices to achieve a long-term competitive advantage. The present work finds that the responding hotel managers have given highest importance to the sustainability practices within the organization and the hotel manager’s perception of sustainability practices in the TSC will vary with respect to the supply chain members.

The effort has been made to capture specific sustainability practices across the supply chain. The paper reinstates the fact that sustainability practices are not firm specific and should be practiced at the supply chain interface. The data for the study were taken from focal organizations perspective which is the hotels.

Results provide the hotel administrators to develop appropriate strategies to improve their practices and functions by analyzing their strengths and weakness regarding their tangible and intangible assets. The identified sustainability practice attributes can act as a benchmark and drive the hotel industry toward possible cost-saving conditions by prioritizing the allocation of the resources while taking care of overall performance.

Results will help the hotel administrators to identify the better sustainability practices which will reduce the negative effects and protect the Mother Nature.

The study included hotels/resorts from tourism locations: hill station, backwaters and coastal areas, specifically in the Indian context.

Milk is a perishable food product, one of the primary sources of nutrition. Reports worldwide indicate numerous food frauds and foodborne diseases associated with adulterated milk products. These safety concerns highlight the importance of a visible milk supply chain, which can be achieved by cutting-edge technologies. However, these technologies come with high costs. So, this study aims to propose a framework that integrates blockchain, Internet of Things (IoT) and cloud to enhance visibility with reduced cost in an Australian milk supply chain (AMSC).

A design science research methodology is used, where a proof of concept is also developed at the retailer end to show how blockchain, IoT and cloud can improve visibility with reduced cost in an AMSC.

According to cost and visibility analysis, blockchain implementation in AMSC would generate a high return on investment (ROI). For the given case, ROI becomes positive for all stakeholders after 750 cycles. Integrating IoT, cloud and blockchain is more profitable than just using blockchain. Additionally, technology implementation may not benefit all stakeholders equally. For example, the retailer needs 10 cycles to benefit, but the transporter needs 50 in the given case.

The findings of this study assist milk industries in decision-making regarding technology implementation in their supply chain and motivate them to implement these technologies, resulting in improved trust and coordination among entities and consumers.

A cost and visibility analysis are performed to evaluate the impact of technology implementation on cost and visibility in an AMSC. A SOAR (Strength Opportunities Aspiration Results) analysis is also performed for the strategic planning framework.

Recent research on construction project management (CPM) envisions addressing wider social good while delivering value to the funding organizations. It is complemented by a growing body of knowledge on social sustainability in construction projects. These two literature streams are currently scattered and there is a lack of holistic guidance on integrating social sustainability with CPM. The current study addresses this knowledge gap through a critical review of these two bodies of literature and thereby proposing a conceptual framework for socially sustainable CPM.

A conceptual modelling approach, involving sequential steps of knowledge acquisition, and knowledge abstraction and representation, has been used. Knowledge acquisition was based on a systematic search and short-listing of research articles and knowledge abstraction was performed through thematic analysis of the 81 shortlisted articles. The categories abstracted through thematic analysis were integrated and presented as the framework.

A framework for socially sustainable CPM, consisting of four social sustainability characteristics and six areas of social sustainability integration in CPM (SSI-CPM), has been proposed. It presents possibilities of integrating social concerns in CPM processes at various levels – ranging from permanent firms that provide resources to the temporary (project) organization that delivers value.

This study seeks to bridge the gap between theory and practice of realizing social good through construction projects. To this end, a conceptual framework has been proposed along with an agenda for future research encompassing social sustainability and CPM.

The purpose of this paper is to contribute to transformative service research by drawing on self-determination, elicitation of emotions framework and feelings-as-information theories to explore how customer participation, task-related affective well-being, customer knowledge, task complexity and service outcomes relate with each other.

A synthesis of relevant literature on customer participation and customer well-being reveals a conceptual model with 11 testable propositions.

The conceptual model shows that task-related affective well-being mediates the link between customer participation and service outcomes. Moreover, customer knowledge and task complexity moderate these links.

An empirically testable conceptual model models the roles of task-related affective well-being, customer knowledge and task complexity in the process by which customer participation influences service outcomes.

Service managers can use the model to design services based on the effects of different types of customer participation on task-related affective well-being.

This paper is one of the first to study the mediating role of task-related affective well-being in the relationship between customer participation and service outcomes. It does so by revealing the differential impact various types of participation have on service outcomes and the moderating role of customer knowledge and task complexity.

Past research recommends integration of social sustainability (SS) considerations in construction project feasibility study for benefitting a larger group of project stakeholders. However, there is a lack of empirical evidence to this effect, especially from the developing economies. The purpose of this study is to address this knowledge gap through a SS-centric analysis of feasibility study reports using a stakeholder salience perspective.

Feasibility study reports for 61 projects were obtained from various government organizations in India. The SS considerations were identified in the reports using a combination of quantitative and qualitative assessments. The former was based on content analysis and the latter was conducted using “VOSviewer” text analysis software.

SS considerations related to occupational health and safety, workers' employment practices and proactive involvement of communities and end-users were found to be inadequately addressed in the reports. Based on occurrences of the SS considerations, project-affected community was found to be the most salient stakeholder, followed by the end-users and the construction workers. Statistical analysis revealed significant relationship between the SS considerations and the type of project as well as the type of project delivery system.

This study contributes to better understanding of integrating SS considerations in feasibility study of construction projects. Its results provide useful inputs to decision-makers for orienting construction projects, right from the early phases, towards benefitting the disadvantaged and weaker stakeholders irrespective of their salience attributes. In developing economies, such interventions may improve quality of lives of a large number of project stakeholders and also cultivate a positive societal image of the construction industry as a respectful, ethical and employee friendly industry.

The purpose of this study is to establish the importance of human resource (HR) practices in achieving high levels of supply chain (SC) integration through a conceptual framework (depicting the moderation effect of HR practices on the relationship between information sharing and SC integration) and validating the framework empirically to establish the proposed relationships.

The conceptual framework is proposed based on gaps in extant literature. Data from 60 automobile component manufacturing organizations in India are used to analyse the relationship between the study variables. Regression analysis is used to find the relative impact of predictor variable (Information sharing) on SC integration and the moderation effect of HR practices (training, collaborative performance systems and reward alignment) on this relationship.

The results indicate that information sharing has a significant effect on SC integration, and the relationship between these two variables is found to be positively moderated by “training” and “reward alignment”, while “collaborative performance systems” does not emerge as a significant moderator in the proposed relationships.

It is expected that this study will contribute to both academics and practice. Along with extending the scope of research at the academic level, it is also expected to help practising managers to understand the importance of HR in SC, and to identify various HR practices which can be focused on to improve SC integration.

The framework and analysis presented in this paper help to provide an understanding of how HR practices of organizations can help in improving the relationship between information sharing and SC integration.

Purpose: The purpose of this paper is to describe a decision support tool based on various types of contracts in a two‐level supply chain. A supply chain (SC) consists of disparate but interdependent members, dependent on each other to manage various resources (inventory, money and information). The conflicting objectives between these members may cause uncertainties in supply and demand, which can be managed by adopting coordination with the help of contracts (such as buyback, revenue sharing and quantity flexibility). Design/methodology/approach: A decision support tool for SC coordination using contracts (DSTSCCC) has been developed to explore the applicability of contracts and to compare different types of contracts in various situations. The DSTSCC is comprised of an analytical module, which is an extension of the classical newsboy problem and a simulation module. Findings: DSTSCCC helps in determining decision variables for different scenarios of contracts in the best interest of all SC members as well as whole SC. Practical implications: DSTSCCC is a simple‐to‐use and easy‐to‐implement decision making tool which helps in taking decisions prior to the actual start of SC activities. The prior decisions may help to handle future exceptions. SC members may jointly select the most profitable contract to share risks and rewards. Originality/value: DSTSCCC comprised of analytical module and simulation module presents an Integrative framework which cannot be dealt in isolation. The output of analytical module becomes input for simulation to quantify performance measures. The improvement in performance measures after satisfying the objectives of all SC members helps in realizing coordination in SC.

Supply chain coordination is concerned with managing dependencies between various supply chain members and the joint efforts of all supply chain members to achieve mutually defined goals. There are different coordination mechanisms reported in the literature that have been discussed in isolation like information sharing, information technology, long‐term partnerships, and joint decision making which help in coordinating supply chain members. Various coordination models have been proposed considering isolated activities of the supply chain. There is a need to consider a holistic perspective of coordination in the entire supply chain. This paper sets out to analyze a case study of XYZ, a leading automotive parts manufacturer in India, to throw light on the status of coordination in its supply chain.

A situation‐actor‐process (SAP)‐learning‐action‐performance (LAP) model has been applied to analyze the case study of XYZ. The situation represents the present scenario of the organization. Actors are the participants, influencing the situation to evolve different business processes. Based on SAP, various learning issues have been analyzed which lead to suitable action followed by impact of SAP on the performance of the supply chain of the organization.

Various issues that need attention are: the type of relationship with suppliers and buyers, coordination effort with supply chain members, various mechanisms like information sharing, information technology, information systems, joint decision making, and flexibility required to adopt the above‐mentioned issues of coordination.

The flexible model of SAP‐LAP is used to explain soft and hard issues of supply chain coordination in a managerial context with reference to a dynamic SAP‐LAP model as applied to the case of XYZ.

The flexible model of SAP‐LAP presents the situation of coordination to participants who may initiate the processes needed to be coordinated. It also helps in identifying flexibility gaps in adoption of coordination mechanisms. The synthesis of SAP leads to LAP, which bridges the gap of flexibility by suggesting improvement actions on the gaps of flexibility or the learning from the present situation, actors and processes.

This is a novel approach to analyze quantitative and qualitative issues of supply chain coordination in a single model comprising various perspectives on coordination, coordination mechanisms, and flexibility required to coordinate, and the impact of coordination on performance of the supply chain.