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Article
Publication date: 12 October 2012

Sujith Nair, Arsalan Nisar, Miguel Palacios and Felipe Ruiz

The strategic management literature lacks a comprehensive explanation as to why seemingly similar business models in the same industry perform differently. This paper strives to…

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Abstract

Purpose

The strategic management literature lacks a comprehensive explanation as to why seemingly similar business models in the same industry perform differently. This paper strives to explain this phenomenon.

Design/methodology/approach

The model is conceptualized and accompanied by a case study on the airline industry to explain knowledge brokerage that creates value from the effective utilization of knowledge resources acquired from intra‐ and inter‐firm environments.

Findings

The model explains a cyclical view of business model flexibility in which the knowledge‐based resource accumulation of the business model is spread across the intra‐ and inter‐firm environments. Knowledge brokerage strategies from the inter‐ and intra‐firm environments result in improved performance of the business model. The flexibility that the business model acquires is determined by how efficiently resource accumulation is aligned with its external environment.

Originality/value

The paper effectively integrates the concepts of knowledge brokerage and business models from a resource accumulation‐based view and simultaneously arrives at the performance heterogeneity of seemingly similar business models within the same industry. It has performance implications for firms that start out without any distinct resources of their own, or that use an imitated business model, to attain better performance through business model evolution aligned with successful knowledge brokerage strategies. It adds to the resource accumulation literature by explaining how resources can be effectively acquired to create value.

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Article
Publication date: 15 January 2021

Waqar Ahmed, Arsalan Najmi, Simonov Kusi-Sarpong, Sharfuddin Ahmed Khan, Asad Khushal and Joseph Quartey

This research aims to propose a framework for measuring customer loyalty for third party logistics (3PL) industry by exploring the attributes that are more attractive to customers…

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Abstract

Purpose

This research aims to propose a framework for measuring customer loyalty for third party logistics (3PL) industry by exploring the attributes that are more attractive to customers and ascertain the mechanisms for increasing customer loyalty in 3PL industry.

Design/methodology/approach

Data were collected from one hundred and thirty-three (133) respondents who were employees of different industries that outsource 3PL services. The partial least square structural equation modeling (PLS–SEM) was deployed for analysis.

Findings

The results showed that service quality has a significant positive impact on customer orientation, customer satisfaction and relationship quality. On the other hand, customer orientation has been observed to positively impact customer satisfaction but an insignificant impact on customer loyalty and relationship quality. Customer satisfaction has a significant positive impact on relationship quality but an insignificant impact on customer loyalty. Also, relationship quality has a significant positive impact on customer loyalty.

Practical implications

The results recommend that 3PL companies' managers focus more on developing quality relationships with their customers, delivering exemplary service quality and offering customer orientation.

Originality/value

This study will help the stakeholders gain much more understanding and insights on how competitive advantage can be achieved and, consequently, help 3PL become the market leaders.

Details

Benchmarking: An International Journal, vol. 28 no. 6
Type: Research Article
ISSN: 1463-5771

Keywords

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Publication date: 3 March 2025

Suhaib B. Bani Kinana and Omar Arabiat

AI technology sparked such an apparently rigorous adjustment in the auditing field, radically changing the methods auditors work through. This surge disrupted the conventional…

Abstract

AI technology sparked such an apparently rigorous adjustment in the auditing field, radically changing the methods auditors work through. This surge disrupted the conventional processes, presenting both challenges and opportunities. Although AI technology empowered auditors to enhance quality through automating tasks such as data analysis, risk assessment, and error detection, it also carries severe implications. For example, utilizing machine learning algorithms can remarkably process financial data; in contrast, it also involves legal and ethical concerns that auditors should carefully address. This demonstrates that AI integration provides advanced tools for advanced analytics, anomaly detection, and trend identification and, at the same time, poses challengers represented in bias, data breach, and fraudulent activities. Such ethical considerations surrounding AI-augmented decision-making call for scrutiny and oversight to ensure regulatory compliance. Looking ahead, AI integration continues to redefine the audit landscape, reshaping the roles and responsibilities placed on auditors. As AI capabilities evolve, auditors can harness the power of data-driven insights, providing deeper and actionable recommendations. This shift towards an additionally data-centric and analytical approach elevates the audit value, driving greater assurance and guidance. As auditors embrace the opportunities presented by AI technology and navigate the associated challenges, they can successfully employ the capabilities that inspire innovation while bearing in mind the ethical dilemma that may arise later.

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Article
Publication date: 14 January 2020

Thomas Thangam, Muthuvel K. and Hussein A. Kazem

Increased investment of a photovoltaic (PV) array makes it essential for the client to attain better results from the PV system. The nonlinearity of the PV array and the…

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Abstract

Purpose

Increased investment of a photovoltaic (PV) array makes it essential for the client to attain better results from the PV system. The nonlinearity of the PV array and the revolution and rotation of the earth require the appliance of maximum power point tracking (MPPT) to the system. Accordingly, grid connected PV systems have turn out to be renowned, because they do not require battery back-ups to accomplish MPPT. Stand-alone systems could also attain MPPT; however, they require appropriate battery back-ups for this function.

Design/methodology/approach

This survey intends to formulate a review on the PV-based microgrid (MG) systems. Here, the literature analyses on diverse techniques associated with PV-based MG systems. It reviews 65 research papers and states the significant analysis. Initially, the analysis depicts various controllers that are contributed in different papers. Subsequently, the analysis also focuses on various features such as PV capacity and inverter topology, and it also analyses the renewable grid source that are exploited in each paper. Furthermore, this paper provides the detailed study regarding the chronological review and performance achievements in each contribution. Finally, it extends the various research issues which can be useful for the researchers to accomplish further research on PV-based MG systems.

Findings

This paper has presented a detailed review on PV-based MG systems that were enumerated in the above sections. Here, various controllers along with their better achievements were analyzed and described. From the review, it was known that several PV-based MG systems were really at the point for enabling better power output and conversion efficiency. In conclusion, this paper reviewed about 65 research papers and declared the significant analysis. Initially, the analysis also focused on various controller classifications in PV-based MG systems that were reviewed in this paper. Subsequently, the analysis also focused on various features, such as PV capacity and inverter topology. The analysis also reviewed the performance achievements and renewable gird source that were exploited in PV-based MG systems. At last, this paper has presented various research issues which can be useful for the researchers to accomplish further research on the features of PV-based MG systems.

Originality/value

This paper presents a brief analysis of PV-based MG systems. This is the first work that uses PV-based MG systems for better regulation of MPPT.

Details

World Journal of Engineering, vol. 17 no. 2
Type: Research Article
ISSN: 1708-5284

Keywords

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Article
Publication date: 24 January 2025

Muhammad Hamid Shahbaz and Shahab Alam Malik

The purpose of this study is to focus on Pakistan’s food manufacturing enterprises and explore the knowledge and implications of green innovation, green intellectual capital (GIC…

29

Abstract

Purpose

The purpose of this study is to focus on Pakistan’s food manufacturing enterprises and explore the knowledge and implications of green innovation, green intellectual capital (GIC) and green human resource management (GHRM) in achieving environmental performance and competitive advantage.

Design/methodology/approach

Using a quantitative approach, this research adopted a cross-sectional survey design to facilitate an objective and precise evaluation of the proposed relationships. The demographic comprised managers and supervisors from food manufacturing enterprises in Lahore, Pakistan. Through purposive sampling, 281 respondents were selected, ensuring representation from food enterprises.

Findings

This study explores that GIC is vital for implementing sustainable technologies in Pakistan’s food sectors. GIC and human resource management are identified as accelerators for green innovation, potentially providing an enhanced environmental performance and competitive edge.

Practical implications

By recognizing the potential of green practices as strategic resources, managers in the Pakistani food sector invest in fostering intangible resources and GIC. This approach leads to sustainable market dominance and efficient operations through continuous green innovation and effective stakeholder communication.

Originality/value

This research offers a consolidated view of the function of GIC in encouraging green innovations in Pakistan’s food enterprises, emphasizing the importance of GHRM procedures and sustainable business methods. This study also provides insights into the strategic management of green projects from a managerial perspective, emphasizing the need for alignment with company strategy and stakeholder communication.

Details

International Journal of Innovation Science, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-2223

Keywords

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Article
Publication date: 29 August 2024

Nosheen Fatima Warraich, Zoonash Riaz and Irfan Ali

Knowledge is considered an asset for any organization. To distribute knowledge and expertise among stakeholders of an organization, there is a need to develop knowledge sharing…

38

Abstract

Purpose

Knowledge is considered an asset for any organization. To distribute knowledge and expertise among stakeholders of an organization, there is a need to develop knowledge sharing (KS) culture. However, different factors affect KS. This study aims to identify the influence of trustworthiness (trust, ability, benevolence and integrity) and motivation and reward on KS attitudes and intentions of law students.

Design/methodology/approach

The objectives of the study were achieved by using a quantitative research design. Law students of the colleges affiliated with Punjab University were the population for the present research. The sampling frame of the study was all law colleges, and data was collected through a convenient sampling technique. Data was collected through personal visits to sampled colleges. Questionnaires were circulated among 330 respondents and two hundred valid responses were collected with a 61% response rate. Descriptive analysis was completed using SPSS and path analysis was measured through SmartPLS. The quality of the measurement model was assessed and then hypotheses were tested.

Findings

Findings revealed that there was no impact of trustworthiness (trust, ability, benevolence and integrity) on the KS attitude of students. However, motivation and rewards significantly impacted (ß = 0.590; p > 0.01) the KS attitudes. KS attitude also has a significant impact on KS intentions (ß = 0.560; p > 0.01).

Originality/value

The current study is a valuable addition to the literature by providing the impact of trustworthiness, motivation and reward on law students’ KS intentions and attitudes in developing countries. The present study also provides insights for authorities and decision-makers in making decisions regarding the development of KS among students.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

Keywords

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Article
Publication date: 11 March 2022

Amir Zaib Abbasi, Muhammad Shahzeb Fayyaz, Ding Hooi Ting, Maira Munir, Shahid Bashir and Chun Zhang

This study investigates the moderating role of complaint handling between ideological incompatibility, symbolic incongruity, negative past experience and corporate social…

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Abstract

Purpose

This study investigates the moderating role of complaint handling between ideological incompatibility, symbolic incongruity, negative past experience and corporate social irresponsibility on brand hate.

Design/methodology/approach

The study employs the Duplex Hate theory which assumes that hate is the manifestation of multiple factors. A survey-based self-administered questionnaire was used to collect data from 400 smartphone users at Rawalpindi and Islamabad, Pakistan.

Findings

The findings suggest that ideological incompatibility, symbolic incongruity, negative past experience and corporate social irresponsibility contributes to brand hate. The complaint handling (moderator) weakens the effects of ideological incompatibility and symbolic incongruity on brand hate.

Practical implications

The research provides insights into the cancel culture and clarifies how brand hate can be controlled.

Originality/value

Empirical study on the antecedents of brand hate remains insufficient. The current study contributes to the brand hate literature by providing an understanding of the phenomenon of brand hate and by empirically examining the different antecedents responsible for causing the behavior. The study has also provided an additional determinant of brand hate, which is corporate social irresponsibility. The role of moderators for controlling brand hate is greatly ignored in the existing literature. The current work also extends previous studies by investigating a moderating factor for reducing brand hate, which is complaint handling.

Details

Asia-Pacific Journal of Business Administration, vol. 15 no. 1
Type: Research Article
ISSN: 1757-4323

Keywords

Available. Content available

Abstract

Details

EuroMed Journal of Business, vol. 18 no. 3
Type: Research Article
ISSN: 1450-2194

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