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Article
Publication date: 2 July 2018

Arnold Moyo and Sothini Natalia Ngwenya

This research sought to empirically identify context specific dimensions of service quality at Zimbabwean State Universities. The study also sought to measure the…

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Abstract

Purpose

This research sought to empirically identify context specific dimensions of service quality at Zimbabwean State Universities. The study also sought to measure the ‘university-wide’ overall service quality at National University of Science and Technology (NUST) and to explore differences in service quality perception based on selected students’ demographic characteristics.

Design/methodology/approach

A case study strategy was used. Focus group discussions were used to qualitatively identify service quality variables; which were then subjected to quantitative evaluation through the administration of questionnaires on a sample of 294 students. Exploratory Factor Analysis was used to reduce the service quality variables into service quality dimensions.

Findings

Five dimensions of service quality were identified, namely: General Attitude, Facilitating Elements, Access, Lecture Rooms and Health Services. Results also showed that most students (48.3 per cent) perceived overall service quality at NUST to be average while 28.6 per cent and 23.1 per cent had a negative and positive perception of overall service quality respectively. Perceived overall service quality at NUST was found to differ significantly based on ‘students’ year of study’ and ‘faculty group’. Differences based on gender were found to be insignificant.

Originality/value

Identification of the five dimensions was a progressive step in developing a relevant service quality measurement instrument for a Zimbabwean State University context; and in so doing, contributing to literature on relevant service quality dimensions and measurement instruments in Zimbabwe and Africa in general. This was the first such study in Zimbabwe to address the context specific literature-gap on relevant service quality dimensions.

Details

Quality Assurance in Education, vol. 26 no. 3
Type: Research Article
ISSN: 0968-4883

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Book part
Publication date: 3 October 2023

Abstract

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Youth Development in South Africa: Harnessing the Demographic Dividend
Type: Book
ISBN: 978-1-83753-409-8

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Article
Publication date: 16 December 2019

Brownhilder Ngek Neneh

The purpose of this paper is to examine whether personality traits play a significant role in understanding students’ self-perceived employability and test if the associations are…

762

Abstract

Purpose

The purpose of this paper is to examine whether personality traits play a significant role in understanding students’ self-perceived employability and test if the associations are influenced by the student’s job market appraisal. This is important as perceptions about one’s employability hold invaluable importance for students in uncertain job environments as they might need to form strategies to cope with unemployment until they find a job.

Design/methodology/approach

Data were collected from 296 using a questionnaire survey approach and analyzed using hierarchical regression to test the hypothesized associations.

Findings

The findings showed that agreeableness, conscientiousness and openness to experience are positive and significantly associated with self-perceived employability. Also, job market appraisal played a momentous role in predicting self-perceived employability both directly and via interaction with conscientiousness and openness to experience.

Practical implications

The present study is valuable to different stakeholders such as educators, employers and students as it identifies the personality dispositions that should be encouraged among students while also indicating the need for fostering student’s reappraisal of uncertain job markets.

Originality/value

This study presents new evidence on the application of the appraisal theory by indicating the interaction between personality traits and cognitive appraisal. This advances the current theoretical understanding of the mechanism through which personality traits can best explain individual differences in self-perceived employability.

Details

Higher Education, Skills and Work-Based Learning, vol. 10 no. 1
Type: Research Article
ISSN: 2042-3896

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Book part
Publication date: 14 December 2023

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Digitisation, AI and Algorithms in African Journalism and Media Contexts
Type: Book
ISBN: 978-1-80455-135-6

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Book part
Publication date: 8 December 2021

Suzanne Temwa Gondwe Harris

When questioning the relationship between media, development, and democracy, especially in the ill-defined “Global South,” it’s important to go beyond the commonly held…

Abstract

When questioning the relationship between media, development, and democracy, especially in the ill-defined “Global South,” it’s important to go beyond the commonly held meta-narratives that frame these concepts as common sense. In a quest to investigate alternative characterizations of these terms, this chapter uses Ghanaian political economist Lord Mawuko-Yevugah’s (2014) theoretical framework of “developmentality” to explain how development has been used as an ideological instrument to promote the Western liberal media model in the “Global South.” Using a case study of Malawi, which is heavily dependent on foreign aid from the same countries who have defined and promoted this liberal media model aboard, raises important questions about a media model that is characterized by high objectivity and political neutrality on one side, but subjects countries to high levels of competition and free market principles on the other. By outlining the temporal sequence of events that have unfolded since the arrival of missionary media in the 1800s, the presence of international donors and the rise in non-governmental organizations, this chapter reveals how certain ideologies and practices have been legitimized through development to preserve the unequal balance of power between the “Global South” and their former colonial powers.

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Article
Publication date: 14 November 2008

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The Electronic Library, vol. 26 no. 6
Type: Research Article
ISSN: 0264-0473

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Book part
Publication date: 11 January 2021

Raif Shwayri

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Economically Sustainable Development
Type: Book
ISBN: 978-1-80043-775-3

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Book part
Publication date: 5 December 2024

Mike O'Donnell

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Crises and Popular Dissent, Second Edition
Type: Book
ISBN: 978-1-83549-549-0

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Book part
Publication date: 30 June 2023

Federico Lega and Pia Kreutzer

Abstract

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Building and Improving Health Literacy in the ‘New Normal’ of Health Care
Type: Book
ISBN: 978-1-83753-336-7

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Book part
Publication date: 2 May 2006

Abstract

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-1-84950-403-4

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