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Article
Publication date: 19 November 2021

Mahmoud Gebril Taha, Tomás F. Espino-Rodríguez and Antonia M. Gil-Padilla

Supply chain integration (SCI) has become a key strategy for hotels in facing their environment. The purpose of this study is to analyze the effects of the organizational culture…

432

Abstract

Purpose

Supply chain integration (SCI) has become a key strategy for hotels in facing their environment. The purpose of this study is to analyze the effects of the organizational culture on the three dimensions of SCI. The competing value framework divides the organizational culture into four types, namely, hierarchical, group, rational and developmental cultures.

Design/methodology/approach

A structural equations model was developed to test the hypotheses proposed. The data were collected by means of a questionnaire with a seven-point Likert-type rating scale that was distributed to managers and assistant managers of 114 four- or five-star hotels located in two Egyptian cities, Hurgada and Sharm El Sheikh.

Findings

The results of the structured model confirm the direct link between the organizational culture and SCI. The findings suggest that rational culture is the most appropriate for SCI because it is fully associated with SCI. In contrast, hierarchical culture and developmental culture are significantly related to internal and customer integration. Group culture only has a positive influence on internal integration.

Originality/value

This study is the first to analyze the impact of organizational culture on SCI in the hospitality sector. The results contribute to the literature by providing managers with practical knowledge about the significant influence of organizational culture on SCI.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 16 no. 1
Type: Research Article
ISSN: 1750-6182

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Article
Publication date: 29 August 2008

Antonia M. Gil‐Padilla and Tomás F. Espino‐Rodríguez

An improvement in the management of information system (IS) based resources and capabilities of hotels must affect competitive advantage. Based on that premise, this work has two…

2474

Abstract

Purpose

An improvement in the management of information system (IS) based resources and capabilities of hotels must affect competitive advantage. Based on that premise, this work has two aims. The first is to determine how the strategic value of the IS area affects the organizational performance of three‐, four‐ and five‐star hotels. The second is to check how it influences the resources and capabilities used in the IS area of hotel companies in a determined tourist destination, and their relationship with organizational performance.

Design/methodology/approach

The study was conducted on a representative sample of hotels in Gran Canaria, Spain. It takes the framework of Bharadwaj as a reference to help companies tackle the management of the IS area and to develop a superior capability in that activity.

Findings

The results of the study indicate that the more valuable, non‐substitutable and inimitable the IS area is, the better the non‐financial performance is. The results also show that the resources and capabilities that most affect hotel performance are the internal and external technical resources and the capabilities of the IS area to influence and strengthen relations with users and with different areas of the hotel. The work also finds that organizational capabilities have a particular influence on non‐financial performance, especially that related to organizational quality.

Research limitations/implications

This study helps to establish a new framework of analysis in the literature on IS management by introducing a perspective of analysis for the study of the strategic deployment of IS attributes that is based on the resource based view of the firm.

Practical implications

This paper constitutes a suitable framework to begin the diagnosis of the situation of each hotel regarding its available IS resources and capabilities and to identify and select the IS resources and capabilities that make greater contributions to hotel profitability and quality.

Originality/value

This work serves to help identify which IS resources and capabilities are most important in the development of distinctive hotel competences.

Details

Tourism Review, vol. 63 no. 3
Type: Research Article
ISSN: 1660-5373

Keywords

Available. Content available
Article
Publication date: 29 August 2008

Christian Laesser and Thomas Bieger

400

Abstract

Details

Tourism Review, vol. 63 no. 3
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 11 February 2022

Michael Alexander Kruesi and Luka Bazelmans

This paper reviews the past 20 years of empirical research, based on the resource-based view (RBV) of the firm, in hospitality and tourism literature. There has been a significant…

1610

Abstract

Purpose

This paper reviews the past 20 years of empirical research, based on the resource-based view (RBV) of the firm, in hospitality and tourism literature. There has been a significant increase in empirical RBV-grounded management research throughout the 2000s. However, to date, there has been no systematic assessment of the RBV in both qualitative and quantitative empirical hospitality and tourism literature. The purpose of the present paper, therefore, is to review and analyse the approaches employed in empirical hospitality and tourism research founded on the RBV, provide an overview and suggest how to further advance the RBV as a framework for future research.

Design/methodology/approach

The present study systematically reviews empirical RBV-based hospitality and tourism studies, published between 2000 and 2019. Through a well-defined and replicable inclusion/exclusion criterion, a sample of 122 studies was identified and reviewed.

Findings

It was found that while the RBV has received support in both quantitative and qualitative studies, the way in which researchers have utilised it in quantitative and qualitative research varies considerably in terms of the types of resource examined, the measurement variables used and the terminology/theoretical sub-stream employed. To increase the effectiveness of the RBV as a theoretical foundation in future research, its application needs to become more consistent across different studies, allowing for the development of a unified theory. Several shortcomings of the extant literature are identified, including the practical utility of the RBV; the tautology inherent in RBV-based research; the limited amount of qualitative research and the limited focus on industry contexts other than hotels, not to mention the current abundance of research with a Western perspective. These shortcomings lead to the suggestions for future research.

Research limitations/implications

The implications raised in the present study are, firstly, the current body of hospitality and tourism literature founded on the RBV is lacking in certain areas, which highlights the need for further research. Secondly, the confusion arising from its tautologies have negatively impacted the usefulness of the RBV for researchers and practitioners alike. Finally, focusing on lower than firm-level competitive advantage will allow researchers to provide more meaningful recommendation to practitioners.

Originality/value

This is the first systematic review of both qualitative and quantitative hospitality and tourism research founded on the RBV. It provides an overview of this theory, with the aim of highlighting what has already been explored while aiding the further development of the theory in hospitality and tourism research.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 2
Type: Research Article
ISSN: 2514-9792

Keywords

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