Search results

1 – 10 of 12
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 1 March 2003

Bernadette Cross and Anthony Travaglione

Emotional Intelligence (EQ) has been identified as a crucial predictor for workplace success. Entrepreneurs are those that shine and excel in the workplace beyond the norm. The…

1881

Abstract

Emotional Intelligence (EQ) has been identified as a crucial predictor for workplace success. Entrepreneurs are those that shine and excel in the workplace beyond the norm. The present study aimed to provide a preliminary insight into this area of entrepreneurship research. Through the use of qualitative methods, several Australian entrepreneurs were examined in relation to their Emotional Intelligence ability. EQ was examined via in‐depth structured interviews. It was predicted that the entrepreneurs would significantly exhibit these ratios and hence an EQ level beyond the norm. Not only did the study yield such a result, it also showed that the entrepreneurs exhibited high levels of all the sub‐scales in each model. The outstanding performance of each entrepreneur in Emotional Intelligence ability, as well as all the sub‐scales, strongly supports the concept that EQ may be the missing factor that researchers have been searching for in entrepreneurship studies.

Details

The International Journal of Organizational Analysis, vol. 11 no. 3
Type: Research Article
ISSN: 1055-3185

Access Restricted. View access options
Article
Publication date: 1 September 2004

Natalie Ferres, Julia Connell and Anthony Travaglione

Research into interpersonal trust within organisational contexts tends to concentrate on managers as a referent, largely ignoring the potential social benefits of trust amongst…

8621

Abstract

Research into interpersonal trust within organisational contexts tends to concentrate on managers as a referent, largely ignoring the potential social benefits of trust amongst co‐workers. Hence, the aim of this study is to investigate the influence of co‐worker trust on selected organisational perceptions and attitudes. Results provided empirical support for the fundamental role of co‐worker trust. Co‐worker trust was found to be a significant predictor of perceived organisational support, lowered turnover intention, and greater affective commitment. In view of these results, it is suggested that there may be opportunities for organisations to improve individual and organisational effectiveness by engendering trust throughout peer levels.

Details

Journal of Managerial Psychology, vol. 19 no. 6
Type: Research Article
ISSN: 0268-3946

Keywords

Access Restricted. View access options
Article
Publication date: 1 June 2004

Bernadette Cross and Anthony Travaglione

Human resource management has entertained the rise of downsizing as a strategy for producing visible improvements to organizations. However, the history of downsizing has failed…

4930

Abstract

Human resource management has entertained the rise of downsizing as a strategy for producing visible improvements to organizations. However, the history of downsizing has failed to consistently provide the anticipated benefits. This study postulates that success is contingent upon the severance acceptors possessing characteristics least beneficial to the organization. The study explored 234 employees from a major Australian transport company, 141 who remained after the downsizing, and 93 who accepted severance packages. It was found that those employees who left showed significantly lower levels of affective and continuance commitment and job satisfaction, significantly higher levels of intention to turnover and absenteeism, and no significant difference for perceived organizational support. Furthermore, employee intention to turnover was significantly predicted by employees commitment and job satisfaction. This study concludes that downsizing should not be governed by retrenching employees in abundance, but should be guided by retaining those most valuable to the organization.

Details

Personnel Review, vol. 33 no. 3
Type: Research Article
ISSN: 0048-3486

Keywords

Access Restricted. View access options
Article
Publication date: 1 August 1998

Lawson K. Savery, Anthony Travaglione and Ian G.J. Firns

Reports results of research into commitment levels and absenteeism among employees at Westrail, the Western Australian Government Railway. Suggests that high absenteeism is…

4944

Abstract

Reports results of research into commitment levels and absenteeism among employees at Westrail, the Western Australian Government Railway. Suggests that high absenteeism is associated mainly with a group of people who have submitted expressions of interest in severance benefits. Absenteeism rates correlated negatively with measures of commitment to work itself and to the organisation. Seems likely that lower commitment to work leads to higher absenteeism. Commitment measures correlated with attitudes to change and communications, past achievement of personal goals, expectation of achieving career goals, trust in senior management and propensity to stay with the organisation. Makes suggestions for strategies to contain the incidence and rate of absenteeism.

Details

Personnel Review, vol. 27 no. 4
Type: Research Article
ISSN: 0048-3486

Keywords

Access Restricted. View access options
Article
Publication date: 1 July 2006

Brenda Scott‐Ladd, Anthony Travaglione and Verena Marshall

Regulatory frameworks in Australia encourage employee participation in decision making (PDM) on the basis that participation benefits work effort, job satisfaction and commitment…

10268

Abstract

Purpose

Regulatory frameworks in Australia encourage employee participation in decision making (PDM) on the basis that participation benefits work effort, job satisfaction and commitment. Although the literature supports this premise, there is little evidence that patterns of causal inference in the relationship are clearly understood. This study aims to examine for structural and causal inference between PDM and the work environment over time.

Design/methodology/approach

Structural equation modeling was used to examine longitudinal, matched sample data for causal inferences.

Findings

The paper finds that participation in decision making appears to promote job satisfaction and commitment, whereas task variety and work effort foster participation.

Research limitations/implications

The use of quantitative, self report data, small samples and cross industry data as well as possible overlap between commitment foci may limit the transferability of the findings. It is also important to note causality is merely inferred.

Practical implications

Although participation in decision making positively influences work effort, autonomy and commitment, practitioners need to be mindful of keeping a balance between employee and employer needs. Job satisfaction and commitment are at risk in the long term if participation is viewed merely as a survival strategy for coping with work effort and task variety.

Originality/value

The paper examines inferred causality within a participative decision‐making framework and addresses the previously neglected need for multi‐site and longitudinal studies.

Details

Leadership & Organization Development Journal, vol. 27 no. 5
Type: Research Article
ISSN: 0143-7739

Keywords

Access Restricted. View access options
Article
Publication date: 1 September 2004

Guido Möllering, Reinhard Bachmann and Soo Hee Lee

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also…

8311

Abstract

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different levels of analysing trust in organizational settings. Third, it deals with important issues of operationalisation and measurement of organizational trust. Finally, it briefly summarises the contents of the five papers that follow this introductory paper in the special issue of JMP on “The micro‐foundations of organizational trust”.

Details

Journal of Managerial Psychology, vol. 19 no. 6
Type: Research Article
ISSN: 0268-3946

Keywords

Available. Content available
Article
Publication date: 6 February 2017

317

Abstract

Details

Personnel Review, vol. 46 no. 1
Type: Research Article
ISSN: 0048-3486

Access Restricted. View access options
Article
Publication date: 4 September 2017

Anthony Larsson and Yamit Viitaoja

The purpose of this paper is to investigate the perceptions among representatives from various established major Swedish banks in how they experienced the digitalisation process…

9958

Abstract

Purpose

The purpose of this paper is to investigate the perceptions among representatives from various established major Swedish banks in how they experienced the digitalisation process and its impact on customer relations.

Design/methodology/approach

Data were gathered through a series of semi-structured in-depth interviews with managers representing different banks with profound insight in the banks’ digitalisation process and its effects on customer relations/satisfaction and digitalisation.

Findings

The results showed that half of the respondents experienced the same area posing the greatest challenge. This was rooted in the perceived insecurity around what the bank assumed to know about its customers’ proficiency and experiences, and what the customers appeared to actually know.

Research limitations/implications

This study was conducted as an Interpretative Phenomenological Analysis (IPA) study of various major Swedish banks, which may limit the external validity of its results. Other limitations are also discussed in the paper.

Practical implications

By identifying the aspects of a digital banking that bank managers perceive to be more advantageous or challenging towards cultivating the relationship with its customers, bank managers should garner an awareness of being able to more effectively develop appropriate strategies in addressing the bank’s customers.

Originality/value

The area is vastly under-researched. The study contributes to the literature of digital channels and its perceived effects on customer loyalty from a managerial perspective. The results show that some of the present customer loyalty theory needs to be revised in order to accommodate for the era of digitalisation.

Details

International Journal of Bank Marketing, vol. 35 no. 6
Type: Research Article
ISSN: 0265-2323

Keywords

Access Restricted. View access options
Article
Publication date: 1 June 2003

Steven H. Appelbaum, Rui Lopes, Lynda Audet, Anthony Steed, Marlene Jacob, Thomas Augustinas and Dimitrios Manolopoulos

Reports the emergency stopgap measures undertaken by industry giant Tele Link to counteract downward market trends and the ensuing problems caused by its Efficiency Program not…

3233

Abstract

Reports the emergency stopgap measures undertaken by industry giant Tele Link to counteract downward market trends and the ensuing problems caused by its Efficiency Program not being managed effectively, resulting in lingering and negative impact on surviving employees’ behaviors and attitudes, demonstrated by decreases in productivity, motivation, emotional health, job satisfaction, and confidence in management, as well as increases in absenteeism. Also reports Tele Link was unprepared to handle the inevitable pre‐announcement rumor mill and was forced to present cutbacks prematurely, lengthening the period of time from announcement to implementation and fueling anxiety at the time. While Tele Link’s handling of the Efficiency Program is well rated it did concentrate, almost entirely, on the “during” phase, with no formal plans to help survivors mourn or adjust to new circumstances. Emphasizes that the power of informal communication, in this case the “rumor mill”, should not be underestimated, and management should not overestimate their own ability to control it.

Details

Corporate Communications: An International Journal, vol. 8 no. 2
Type: Research Article
ISSN: 1356-3289

Keywords

Access Restricted. View access options
Article
Publication date: 13 November 2019

Frank L.K. Ohemeng, Theresa Obuobisa Darko and Emelia Amoako-Asiedu

An engaged workforce has never been more important than it is now. Research continues to reveal a strong link between engaged employees and employee performance. Consequently…

2174

Abstract

Purpose

An engaged workforce has never been more important than it is now. Research continues to reveal a strong link between engaged employees and employee performance. Consequently, different strategies continue to be developed to enhance employee engagement (EE) in organisations. Unfortunately, many of these strategies have not worked due to the lack of trust that some employees may have towards organisational leaders. Thus, it is argued that the first step in building an effective EE is building trust, which will erode all sorts of suspicion of the intention of leaders in the organisation. Unfortunately, the literature is not clear about how to build such trust, especially in developing countries where the organisational environment is much different from that in developed ones; making the applicability of models in the developed world quite difficulty in these countries. How can public sector leaders build trust in the organisations in an environment where informality appears to be the norm? The purpose of this paper is therefore to ascertain how trust can be built in public organisations.

Design/methodology/approach

In order to answer the research questions, as well as obtain in-depth understanding of what is being done, the authors used the mixed methods approach in the data collection for the paper. In using mixed method data collection, the authors took both quantitative and qualitative approaches. Both qualitative and quantitative data were, however, collected concurrently. This was done for the sake of convenience, as there is little study on how to build trust or, even, EE in the Ghanaian context. The authors set out to explore these issues, and the only way for the authors to do so was to undertake the data collection simultaneously.

Findings

The paper examined critically four main areas to help leadership build trust: credibility, fairness, respect and communication. The study shows that both managers and employees firmly believe in building trust. Leaders were able to discuss the efforts they make to ensure that issues concerning trust building are addressed. At the same time, employees also agreed on the need to strengthen these variables.

Practical implications

The research identifies areas on which both leadership and employees can continually work to help bridge the gap between them if public organisations are to reap the benefits of EE. The authors are convinced that if the issues discussed here are addressed, and parties work on them, individuals will succeed in their own areas, but so will the organisations, which in turn will help in the development of he country.

Originality/value

From a theoretical perspective, it extends the work on EE, and offers new insight into this emerging concept from a developing countries perspective, where informality in the public sector is common. Most of the research on trust and EE has been either qualitative or quantitative in nature. Using the mixed methods approach means the authors will be explaining how both can help us better understand the “how” in building trust in the public sector. Thus, the paper is one of the few papers that have used the mixed methods approach to examine how trust can be built in public organisations.

Details

International Journal of Public Leadership, vol. 16 no. 1
Type: Research Article
ISSN: 2056-4929

Keywords

1 – 10 of 12
Per page
102050