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In July 2001 a comprehensive training package for business services successfully jumped its first hurdle on the way to endorsement when the Australian National Training Authority passed it onto the National Quality Training Council for quality checking. The Business Services Training Package includes a revised set of recordkeeping competency units based on the 1997 Records and Archives Competency Standards. The revised standards have been packaged into recommended qualifications which embrace both specialist recordkeeping qualifications and general business services qualifications. The training package may be used to construct training programs through a range of levels, from schoolleavers entering the workforce to do office work, through to professional development programs for experienced recordkeeping professionals. The process of re‐organising the 1997 competency standards into training packages has been a subject of controversy in the industry. This article provides an account of the original project to develop records management and archives competency standards and the subsequent revision project in the context of major changes in the tertiary education sector in Australia.

Given the size of the Australian population the regional output of publications is impressive. The Australian National Bibliography, compiled and published by the National Library of Australia, includes in its annual volume a statistical survey of Australian book production. The latest figures available are those for 1976 and a comparative table for the preceding five year period shows a modest rate of growth. The titles of specific Australian interest published overseas are also shown. I have added figures for 1977 based on still unpublished information.

Australia's approach to electronic records in the 1990s has been characterised by strategic approaches which seek to put in place frameworks for recordkeeping in which there is room for collaboration and experimentation in approaches. In doing so, existing paper paradigms relating to records have been reconceptualised in order to define different ways of achieving our goals of reliable and authentic evidence of business activity. This paper explores the variety of strategic recordkeeping initiatives in the context of Australian records management practice.

The purpose of this paper is to emphasize the need to engender a positive attitude toward business analytics in order for firms to more effectively transform into data-driven businesses, and for business schools to better prepare future managers.

This paper develops and validates a measurement instrument that captures the attitude toward business statistics, the foundation of business analytics. A multi-stage approach is implemented and the validation is conducted with a sample of 311 students from a business school.

The instrument has strong psychometric properties. It is designed so that it can be easily extrapolated to professional contexts and extended to the entire domain of business analytics.

As the advent of a data-driven business world will impact the way organizations function and the way individuals think, work, communicate and interact, it is crucial to engage a transdisciplinary dialogue among domains that have the expertise to help train and transform current and future professionals.

The contribution provides educators and organizations with a means to measure and monitor attitudes toward statistics, the most anxiogenic component of business analytics. This is a first step in monitoring and developing an analytics mindset in both managers and students.

By demonstrating how the advent of the data-driven business era is transforming the DNA and functioning of organizations, this paper highlights the key importance of changing managers’ and all employees’ (to a lesser extent) mindset and way of thinking.

The purpose of this paper is to examine the barriers and facilitators to health and social service access and utilization for immigrant parents raising a child with a physical disability, in order to understand their specific needs and experiences of care.

The research involves qualitative interviews with five immigrant parents of four children with a physical disability in two cities in Ontario, Canada.

The findings indicate that divergent perceptions of health care and disability, language, knowledge of service systems, and finances may create obstacles to family-centered and culturally sensitive care. Formal supports, including a third person to navigate the system and services provided in families’ homes, are facilitators that enhance the service care experiences of parents.

Service providers need to accommodate and work with immigrant parents who have a child with a disability to overcome the barriers to their care. To enhance service experiences formal support and home services should be provided when possible.

There is little research on immigrant families’ experiences with pediatric rehabilitation services and this study contributes to this area. This paper shows that immigrant families of children with disabilities have barriers to service access, utilization, and service care experiences that are similar to those of non-immigrant families. There are few studies on facilitators to service access and utilization and positive experiences; therefore, this study makes a contribution to this area.

Big data is a buzzword of our times, and yet the awareness of what big data is, how it permeates our daily lives, and how it is applied either in the policy-making process or in the business sector remains relatively low. From a different perspective, while specialists, that is, practitioners and researchers, dealing with the technical facets of big data successfully uncover new features, new domains, and new opportunities related to big data, there is a need of evaluating and examining these findings through the lens of social sciences and management. This chapter offers an insight into key issues and developments that shape the broad and multi-directional big data debate. To this end, the content of the book is elaborated and the key findings are highlighted. In this way, this chapter serves as a very useful guide into the question of how big data is applied across issues and domains and how it is valid and relevant to all of us today.

The purpose of this paper is to analyze the HADOPI Law adopted in France in 2009. It aims to focus on two aspects of the law: the graduated response and the certification of a “legal” offer. It also aims to describe both, analyze their rationale and discuss their likely impact.

The paper combines legal and economic approaches. The legal debates have been analyzed and transcribed in a casual discourse. Economic analysis is used to understand the rationale of the law. Both approaches are used to point out the limitations of the law.

The paper shows that the graduated response and the certification of a “legal” offer both target consumers. The former aims at deterring file sharing, the latter aims at guiding consumers towards “legal” services. However, the graduated response's efficiency is dubious; the certification raises the issue of defining what is legal. Both mechanisms destabilize the French copyright law by putting more pressure on ISPs and online services. Targeting consumers in the name of copyright may cause a rejection of copyright as a whole.

The HADOPI Law is considered a pioneer in the field of copyright enforcement, especially as a first application of the graduated response. The topic is therefore of premier importance for copyright at global level.

The paper is the first to combine economic and legal approaches to analyze the graduated response. It deals with the certification of “legal” services, which has only rarely been studied. The link between both mechanisms has never been considered before.

Information literacy instruction in higher education tends to focus on a relatively small slice of the information literacy landscape: academic research skills. Students often fail to see the relevance of these sessions beyond the direct application to their assignments. In addition, while this type of instruction helps students succeed academically, it does not necessarily prepare them for their future careers, which can lead to a lapse in student engagement. A prior exploratory survey study among alumni of four bachelor of nursing programs provided insight into current information practices of professional nurses and how librarians could have better prepared them for their eventual workplace. This chapter outlines how this evidence informed a change in information instruction, now preparing nursing students for professional as well as academic success. This evidence-based approach has the potential benefit of making instruction more relevant and engaging to students, while at the same time expanding their information literacy skills. Teaching nursing students professional information literacy skills, in addition to academic information literacy skills, leads to better-prepared nurses which ultimately benefits their patients. The chapter provides several implementation examples but also addresses the challenges that librarians face when pursuing evidence-based practice to increase student engagement.

ALL who have visited Liverpool for any length of time have affection for her. She lies alongside a noble river, watched over by the lofty Liver building and the perhaps more architecturally perfect offices of the Mersey Dock authorities. Even in these days, when the very largest ships have been diverted to Southampton, splendid vessels come from and go to the ends of the earth almost daily. The river is the essential fact about Liverpool; she was born of the river and her waterfront is one of the world's rendezvous. As a city she compares favourably with any English town, and perhaps excels most in her few splendid buildings, amongst which the new and rapidly growing Cathedral takes first rank.