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This paper reports on the results of a Wireless Application Protocol (WAP) usability study, which consists of a survey, an evaluation of two UK WAP portals and an experiment that was carried out between November 2001 and February 2002. A number of usability issues, which prevented the users from completing basic and common tasks, were identified. For instance, 70 per cent of the users were not successful in searching for a textbook on the Amazon.co.uk WAP site. Additionally, even experienced users were not immune to these problems. The general conclusion of the study is that WAP usability remains poor. We argue that this could have a negative effect on the future of WAP and m‐commerce. Finally, we propose a set of ten principles, which are based on the findings of this study, and we believe will aid towards the development of more usable WAP and m‐commerce services.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000001539. When citing the article, please cite: Anne Sharp, James Smith, (1991), “Champagneʼs Sparkling Success”, International Marketing Review, Vol. 8 Iss: 4.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000604. When citing the article, please cite: Anne Sharp, James Smith, (1990), “Champagne: A Sustainable Competitive Advantage”, European Journal of Marketing, Vol. 24 Iss: 4, pp. 18 - 26.

Anne Grodzins Lipow is a whiz at helping people satisfy needs they never knew they had. Who would have suspected a market for small wooden dreidls (first‐of‐a‐kind in California) when she and a partner began to make and sell these special children's tops a few years ago? Now it is a Berkeley tradition: just step up to Anne's Berkeley street‐stand during the holiday season to buy one of these attractive, inexpensive Chanukah offerings. Not enough time for your library research? Call the University of California at Berkeley Library's Baker service (dial 64‐BAKER) and order campus‐mail delivery of copies of one or more articles or books, located on the Berkeley campus or elsewhere. Lipow began this service for Berkeley faculty and students in 1974, an advance that generated many an “Of course!” from colleagues at the time and scores of “copycat” services since. If you were hunting for a list of female judges in California, you would look in the state almanac, naturally; but a California almanac for adults did not exist until this year. That was when librarian Lipow, having again heard opportunity tapping, joined with political scientist James Fay, and American literature scholar Stephanie Fay, to bring out the inaugural edition of California Almanac (Novato, CA: Presidio Press, 1984; $12.95).

The purpose of this paper, a qualitative study, is to explore service users’ experiences of attending clinical psychology within a public community adult mental health service.

Six individuals who had completed at least 16 sessions of psychotherapy participated in semi-structured interviews. Data were transcribed and analysed using interpretative phenomenological analysis.

The results showed the following overarching domains: the relationship and its impacts, structure and focus, and participant factors – timing/readiness. The importance of the use of language was also identified. Participants appeared to value a sense of humanity within the relationship. Interestingly, the personal impact of therapy as perceived by the participants was not focussed on symptom reduction, but on broader changes. The results are discussed in relation to the relevant literature.

Suggested principles for practice include maintaining attentiveness to relational factors, to client factors such as readiness for change and to the use of structure and flexibility. The use of recovery focussed and alliance measures are recommended.

For clinical psychologists providing psychotherapy within the public system, there are valuable lessons we can learn from asking the service users directly about their experiences, in terms of focussing on the human element of the relationship, and striking a balance between professionalism and humanity.

Champagne is the world′s most prestigious sparkling wine. It can be found on the shelves of every wine store and on the wine lists of quality restaurants all over the world. To many people it is the symbol of celebration, luxury, love, success and pleasure. This image has undoubtedly led to it being seldom the object of serious critical analysis. The history of this unique product, “Le Champagne”, the region of France in which it is produced‐”La Champagne”, and its people, the Champenois, are examined. Analysis is made of the marketing strategies and tactics that have led to champagne becoming one of the most successfully marketed wine products on the international market despite limited production and a plethora of competition from other sparkling wine producers.

The purpose of this paper is to evaluate the effectiveness of video‐conferencing as a suitable technology for business process reengineering (BPR) training of 12 health sector participants located in Prince Edward Island, Canada.

An action research was adopted. The participants received training from a remote BPR consultant located in Northern Ireland (UK), with the assistance of local moderators. The focus of the study is concerned with the quality of the learning experience and the important role played by local moderators.

Overall, the use of video‐conferencing technology provided a valuable learning experience. It was also cost effective and an efficient use of both the consultant's and the participants' time. A key part of the success of the exercise was the role of one of the local moderators who acted as the “eyes and ears” of the consultant.

A general contribution to knowledge is the positioning of the argument developed within the technology diffusion literature. The paper offers important insights into the effective use of video‐conferencing technology for BPR training purposes; and Knipe and Lee's evaluation of a video‐conferencing experiment in terms of the relationship between the human actors at the remote and local sites is discussed and extended.

Examination of the process of champagne is explored. Its distinctive competences – le terroir, méthode champenoise, appellation d′origine – and its sustainable competitive advantages – supreme product quality and brand‐name – are discussed. Its marketing success is an example to marketers of other wine products – clear positioning, quality, signalling and brand defence – simple, yet very poignant.

To address the issue of using grant funding in the US public libraries. With reduced funding as in most public libraries, the three New York City library systems have partnered with the Urban Library Council (ULC), funded by The Wallace Foundation, to provide additional funds from these alternative sources of income.

Explores the current programs and services offered at Brooklyn Public Library (BPL) under the grant‐funded sources. In using the funds, this project gave the library a chance to directly connect its goals with the new funds, as well as meet new capacity‐building goals to set the library in new directions.

The new funding resulted in new staff, retooling positions and activities, task forces and committee work to give buy‐in from different interested parties, and results included expanded services and programs.

Beyond evaluating the need for the funding at this system, much success can be found in the city‐wide collaboration found in this project with all three systems and the ULC working together on this project. These Tri‐Li (three library system) working groups are just one of the many valuable elements of reading this case.

TWO Government reports in one week—one at first unobtainable because of a union dispute, the other a vast opus of three volumes, with three separate volumes of maps—this was the fate of librarians in Britain during the second week of June 1969. So long to wait for these reports of Dainton and Maud, then so much to read.