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Article
Publication date: 12 June 2023

Hannah Richardson, Julian Ernst, Rebecca Drill, Annabel Gill, Patrick Hunnicutt, Zoe Silver, Mikaela Coger and Jack Beinashowitz

This study aims to examine what patients say is helpful in psychodynamic psychotherapy by analyzing responses to an open-ended question at two time points: three months into…

151

Abstract

Purpose

This study aims to examine what patients say is helpful in psychodynamic psychotherapy by analyzing responses to an open-ended question at two time points: three months into treatment and termination.

Design/methodology/approach

Participants in this naturalistic study were a diverse group of patients seeking treatment at a psychodynamic psychotherapy training clinic (within a public hospital system). The authors used thematic analysis to categorize patient responses to an open-ended question about what is helpful in their treatment.

Findings

The authors found that a majority of patients found their psychotherapy helpful, and patient responses broke down into 16 categories. Themes that emerged from categories were what patients experience or feel, what therapists/therapy provides and what patients do in therapy. The most frequently endorsed category at both three months and termination was embedded within other categories, “mention of an other,” which captured when patients specifically mentioned another person (i.e. the therapist) in their response. The next most frequently endorsed categories were “talking/someone to talk with,” “feeling better/experiencing well-being/improved functioning” and “having regularity/structure” (at three months) and “having attention directed at experience,” “having regularity/structure” and “experiencing the professional role of the therapist” (at termination).

Originality/value

Findings shed light on factors contributing to helpful psychotherapy from patients’ perspectives in their own words. While previous research has shown that the therapy relationship is an important factor in effective therapy, the findings of this study highlight this ingredient in a personal, spontaneous way.

Details

The Journal of Mental Health Training, Education and Practice, vol. 18 no. 4
Type: Research Article
ISSN: 1755-6228

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Article
Publication date: 14 September 2010

Lorraine A. Friend, Carolyn L. Costley and Charis Brown

The purpose of this paper is to examine “nasty” retail shopping experiences. The paper aims to consider implications of distrust related to theft control measures in retail…

2808

Abstract

Purpose

The purpose of this paper is to examine “nasty” retail shopping experiences. The paper aims to consider implications of distrust related to theft control measures in retail customer service.

Design/methodology/approach

Storytelling as a “memory‐work” method draws on phenomenology, hermeneutics, and the narrative. Researchers and participants worked together as co‐researchers to analyze and interpret “lived” experiences contained in their written personal stories. The authors extend this understanding in the context of existing literature.

Findings

Distrust pervaded the stories, which focused on shoplifting accusations (real and imagined). As a violation of implicit trust, distrust provoked intense moral emotions, damaged identities, and fuelled retaliation. Findings illustrate a pervasive downward “spiral of distrust” in the retail context.

Practical implications

Results suggest that retailers use store personnel rather than technological surveillance to control theft. Interacting with customers and displaying cooperation builds respect, trust, and relationships and may deter theft. Retailers should add signs of trust and remove signs of distrust from retail environments. They cannot rely on service recovery to appease customers disgruntled by distrust.

Social implications

When retailers act as if they care, customers reciprocate, creating upward trust spirals and stronger communities.

Originality/value

A dark side to retail loss‐prevention tactics is demonstrated in the paper. Surveillance signals distrust, which repels customers and resists service recovery. Concepts of spirals of distrust and trust to the services marketing literature are introduced. The spirals illustrate how distrust destroys and trust builds relationships and communities. Furthermore, ideas are offered about ways to start upward trust spirals.

Details

Journal of Services Marketing, vol. 24 no. 6
Type: Research Article
ISSN: 0887-6045

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Publication date: 11 October 2022

Uglješa Stankov, Ulrike Gretzel and Viachaslau Filimonau

Abstract

Details

The Mindful Tourist: The Power of Presence in Tourism
Type: Book
ISBN: 978-1-80117-637-8

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Article
Publication date: 1 December 2005

Gavin C. Reid

To express and illustrate in verse ubiquitous problems of organizational, auditing and trading malfunctions, thereby stimulating the imagination to contemplate alternative…

818

Abstract

Purpose

To express and illustrate in verse ubiquitous problems of organizational, auditing and trading malfunctions, thereby stimulating the imagination to contemplate alternative approaches.

Design/methodology/approach

Poetic expression of the following design: I. “Putting out work”. Three nine‐line stanzas of syllabic verse, mythic in tone, otherwise of irregular, free form. Expression approaches prose poetry. II. “The happiest days of your life”. Three seven‐line stanzas of free verse, mythic in tone. III. “The exchange”. Twelve six‐line stanzas in free verse; a narrative prose poem.

Findings

I. Asks whether the discredited putting‐out system is not lurking yet in modern “home‐working”, but with more subtle drawbacks, and even closer control. II. Finds that pressures to permit labour abuses are persistent, even in alleged “advanced” economies – its incidence and its form are just more surreptitious. III. Develops an alternative metaphor for North‐South economic relations, and suggests exploring an ethics of “gift exchange”, in contrast with the so‐called “anonymity of the market”.

Research limitations/implications

The limitation of verse in this context is that it is a stimulus to the imagination, but not a vehicle for empirical investigation as such. However, what verse does here is to suggest three areas for research that are novel and challenging, but may otherwise be neglected without this stimulus.

Originality/value

I. Finds an emerging “new putting‐out system” II. Shows how the motivation for child labour is persistent, even in “advanced” economies. III. Points to an alternative approach to exchange, as a mutual process of gifting.

Details

Accounting, Auditing & Accountability Journal, vol. 18 no. 6
Type: Research Article
ISSN: 0951-3574

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Article
Publication date: 1 June 1985

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains…

12736

Abstract

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

Details

Management Decision, vol. 23 no. 6
Type: Research Article
ISSN: 0025-1747

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