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Article
Publication date: 1 March 1992

Noreen E.J. Orr, Anna E. Murray and Margaret A. McKenna

The labour market experience of graduates and diplomates is asubject currently being explored in the United Kingdom. Reports on thefindings of a study undertaken in Northern…

454

Abstract

The labour market experience of graduates and diplomates is a subject currently being explored in the United Kingdom. Reports on the findings of a study undertaken in Northern Ireland with special reference to the hospitality industry. Examines graduate and diplomate opinions on the preparatory value of hospitality management courses and their perception of job quality. Found that graduates in particular feel overqualified because of a lack of opportunity to implement their knowledge and skills acquired and developed in higher education. Part of the problem appears to lie with the conflicting expectations of graduates and employers in the hospitality industry and argues that this could be overcome by forging greater links between the educators and employers. As one of the major challenges of the 1990s is the recruiting and retaining of graduates, hospitality employers must offer training which builds on the foundation laid in higher education.

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Journal of European Industrial Training, vol. 16 no. 3
Type: Research Article
ISSN: 0309-0590

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Article
Publication date: 1 June 1997

Mervyn Wilson, Anna E. Murray, Margaret A. Black and David A. McDowell

The Food Safety (General Food Hygiene) Regulations 1995 stipulate the need for the control of food hazards. One such measure which satisfies this requirement is the use of hazard…

2715

Abstract

The Food Safety (General Food Hygiene) Regulations 1995 stipulate the need for the control of food hazards. One such measure which satisfies this requirement is the use of hazard analysis and critical control points (HACCP). Considers some of the problems that occur when HACCP programmes are introduced to catering establishments. Documents risks, hazards and critical control points in the case of a medium‐sized hospital in Northern Ireland. Cites monitoring and control procedures for the control of HACCP and proposes specific recommendations for future education and training.

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Managing Service Quality: An International Journal, vol. 7 no. 3
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 February 1997

Mervyn D.J. Wilson, S. Roberta Smyth, Anna E. Murray and Margaret A. Black

The reawakening of the Northern Ireland tourism industry, in 1994, has developed a growing business confidence that international tourist levels will increase. Unfortunately…

1417

Abstract

The reawakening of the Northern Ireland tourism industry, in 1994, has developed a growing business confidence that international tourist levels will increase. Unfortunately, there is not a range of suitable accommodation either in standards or in number to cater for an influx of visitors. Examines the development of the accommodation sector in relation to the tourism industry of Northern Ireland. Highlights problems of the Northern Ireland accommodation sector and documents recommendations for future developments.

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International Journal of Contemporary Hospitality Management, vol. 9 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 March 1998

Mervyn D.J. Wilson, Anna E. Murray, Margaret A. Black and David A. McDowell

In recent times the importance of training and education have been recognised as important tools to foster economic growth within companies and industries in the global…

3661

Abstract

In recent times the importance of training and education have been recognised as important tools to foster economic growth within companies and industries in the global marketplace. Unfortunately the UK hospitality industry in general has been unwilling to train and develop its managers. This paper examines the contract catering sector of the hospitality industry in Northern Ireland. It commences by investigating the educational qualifications and training of managers within the contract catering sector and then proceeds to discuss the transference of hospitality skills and practices.

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Journal of European Industrial Training, vol. 22 no. 2
Type: Research Article
ISSN: 0309-0590

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Article
Publication date: 1 February 2000

Mervyn D.J. Wilson, Anna E. Murray and Margaret A. Black

In recent times the contract catering sector of the hospitality industry has grown substantially in size and scope. However, there have been few management studies carried out…

3826

Abstract

In recent times the contract catering sector of the hospitality industry has grown substantially in size and scope. However, there have been few management studies carried out within this market sector. This study aims to bridge this knowledge gap by determining the essential competencies required by contract catering managers. These results are then compared with how managers spend their time. The differences between contract catering sub‐sections are discussed, in addition to the differences between contract catering and other sectors of the hospitality industry. Concludes that there is a need to develop the knowledge and skills of contract catering managers to assist in bridging the current gap between industry and education.

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International Journal of Contemporary Hospitality Management, vol. 12 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 July 1997

Mervyn D.J. Wilson, Anna E. Murray, Margaret A. Black and David A. McDowell

The contract catering segment of the UK hospitality industry has expanded rapidly over the past decade, yet few contemporary hospitality researchers acknowledge the existence of…

4571

Abstract

The contract catering segment of the UK hospitality industry has expanded rapidly over the past decade, yet few contemporary hospitality researchers acknowledge the existence of this significant market sector. Seeks to rectify this by examining the size, scope and market position of the UK contract catering sector. Documents past experiences of commercial and public sector catering units to illustrate the move of contract catering management towards facilities management. Discusses future trends in an attempt to determine the future role of contract catering management within facilities.

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Facilities, vol. 15 no. 7/8
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 August 2002

Anna S. Mattila and Jochen Wirtz

Previous research provides evidence for a conceptual distinction between self‐assessed and objective knowledge, and relatively little is known about the relationship between…

4129

Abstract

Previous research provides evidence for a conceptual distinction between self‐assessed and objective knowledge, and relatively little is known about the relationship between knowledge and information search. The current research provides empirical evidence for differentiating the two knowledge types. Furthermore, it suggests that the relative effects of the two types of knowledge on pre‐purchase information search depend on the type of information source. Consistent with prior research, this study shows that self‐assessed knowledge is strongly linked to the consumer’s use of personal sources of information, including internal memory searches and word‐of‐mouth communication. Conversely, objective knowledge seems to have a positive impact on the consumer’s motivation to seek external information (e.g. newspaper articles, mass media sources) about the service provider. Managerial implications for professional service providers are discussed

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International Journal of Service Industry Management, vol. 13 no. 3
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 June 2015

Anna Katrine Hougaard

Architectural drawing is changing because architects today draw with computers. Due to this change digital diagrams employed by computational architectural practices are often…

51

Abstract

Architectural drawing is changing because architects today draw with computers. Due to this change digital diagrams employed by computational architectural practices are often emphasized as powerful structures of control and organisation in the design process. But there are also diagrams, which do not follow computational logic worth paying attention to. In the following I will investigate one such other kind of diagram, a sketch diagram, which has a play-like capacity where rules can be invented and changed as you go. In that way, sketch diagrams are related to steered indeterminacy and authorial ways of directing behaviour of artefacts and living things without controlling this behaviour completely. I analyse a musical composition by John Cage as an example of a sketch diagram, and then hypothesize that orthogonal, architectural drawing can work in similar ways. Thereby I hope to point out important affordance of architectural drawing as a ¬hybrid between the openness of hand-sketching and the rule-basedness of diagramming, an affordance which might be useful in the migrational zone of current architectural drawing where traditional hand drawing techniques and computer drawing techniques are being combined with each other.

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Open House International, vol. 40 no. 2
Type: Research Article
ISSN: 0168-2601

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Article
Publication date: 11 February 2025

Dawid Storman, Pawel Jemiolo, Mateusz Swierz, Zuzanna Sawiec, Ewa Antonowicz, Malgorzata M. Bala and Anna Prokop-Dorner

This study aims to determine whether individuals’ needs related to psychopharmacotherapy are revealed in peer-to-peer interactions on web-based forums dedicated to people with…

5

Abstract

Purpose

This study aims to determine whether individuals’ needs related to psychopharmacotherapy are revealed in peer-to-peer interactions on web-based forums dedicated to people with depression and anxiety disorders.

Design/methodology/approach

On July 18, 2021, the authors searched for Polish-language forums focusing on depression and anxiety. From the 10 identified forums, the authors selected two with the highest users’ activity: depresja.ws (depression) and nerwica.com (anxiety disorders). A total of 160 posts from the depression forum and 122 posts from the anxiety forum, covering the period between 2006 and 2020, were collected using automated web scraping. The authors performed mixed-methods analysis of the posts including content analysis for the qualitative part and the Pearson’s?2 test for the quantitative part.

Findings

The total number of units of coding expressing needs was 494 for the depression forum and 360 for anxiety disorders. The most frequently identified needs were the same for depression and anxiety forums and involved informational, social life and emotional. The qualitative analysis revealed three main needs. First, users primarily sought and shared information about pharmacotherapy, focusing on symptoms and drug side effects. Then, requests for sharing experiences, offering hope and building community and emotional expression, especially the release of negative emotions.

Research limitations/implications

The study identified limitations primarily related to the data source and analysis methods. These included the inability to verify user identities or collect demographic details due to the anonymity of forums, potential underrepresentation of needs not explicitly expressed and the subjectivity inherent in qualitative analysis, despite efforts to standardize coding and ensure reliability. Additionally, the findings are context-specific to Poland’s unique socio-historical background, and the analysis excluded individuals without computer access, limiting the generalizability of results to other populations and settings.

Practical implications

Mental health professionals can use insights from web-based forums to better understand and address the needs of patients with depression and anxiety, tailoring treatment plans to improve patient satisfaction and outcomes. Building trust through patient-centered care and addressing barriers such as misconceptions or fears can enhance therapeutic relationships and encourage treatment engagement. Additionally, improving health literacy with clear communication and reliable information empowers patients to make informed decisions about their care.

Originality/value

This study uniquely examines the specific needs of Polish users on medication-related forums, addressing not only informational needs but also emotional support, practical advice and social connection. By comparing forums for depression and anxiety, it highlights key differences in how these groups seek and use support.

Details

Mental Health and Social Inclusion, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2042-8308

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Article
Publication date: 22 January 2025

Patricia Huddleston, Anna R. McAlister and Fashina Alade

This conceptual paper provides an overview of eye-tracking technology (ETT) as a process-tracing method to study children’s consumer behavior. This paper aims to provide a…

32

Abstract

Purpose

This conceptual paper provides an overview of eye-tracking technology (ETT) as a process-tracing method to study children’s consumer behavior. This paper aims to provide a literature review of the child as consumer-focused eye-tracking research, identifying theoretical and research gaps. This paper discusses the benefits, drawbacks and ethical implications of ETT and highlights opportunities and best practices for future research.

Design/methodology/approach

This paper details eye movement and how ETT captures it. This paper delivers a typology of different approaches to eye-tracking research and presents information about ETT equipment and metrics. This paper also summarizes previous studies using eye tracking to study children. This paper concludes with research questions and topics for future research where ETT can be used to study child consumers in contexts such as playing advergames, using social media and shopping (in-person and online).

Findings

ETT is commonly used to assess children’s behavior in a variety of contexts but has scarcely been used to study children’s consumer behavior. ETT has great potential to be used to better understand children as consumers.

Originality/value

To the best of the authors’ knowledge, this is the first paper to review using ETT to study children’s consumer behavior.

Details

Journal of Consumer Marketing, vol. 42 no. 2
Type: Research Article
ISSN: 0736-3761

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