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Article
Publication date: 10 January 2025

Anna Bochoridou, Anastasia Chatziioannou, Panagiotis Gkorezis and Anastasia Triantou

Using conservation of resources (COR) theory as our theoretical basis, we investigate how nurses’ perceived overqualification influences their service behavior. In doing so, we…

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Abstract

Purpose

Using conservation of resources (COR) theory as our theoretical basis, we investigate how nurses’ perceived overqualification influences their service behavior. In doing so, we highlight nurses’ silence toward patient safety and praise from patients as a mediator and moderator, respectively.

Design/methodology/approach

Data were collected from 201 nurses employed in a Greek public hospital. To examine the present hypotheses, we used the PROCESS macro.

Findings

We found that nurses’ perceived overqualification affects their silence toward patient safety, which in turn leads to reduced levels of service behavior. Furthermore, praise from patients attenuated the relationship of perceived overqualification with nurses’ silence toward patient safety, such that this association was significant only when praise from patients was low. Similarly, the indirect linkage of perceived overqualification with service behavior through nurses’ silence toward patient safety was significant only for nurses who had low levels of praise from patients.

Originality/value

This is one of the few studies that examine the phenomenon of perceived overqualification in nursing. Specifically, the potential effect of nurses’ perceived overqualification on their service behavior has been neglected. In addition, less is known about how nurse-patient interaction mitigates or boosts nurses’ experience of overqualification. By investigating the mediating and moderating mechanisms, this study extends the existing literature regarding why and how perceived overqualification affects nurses’ service behavior. Based on our findings, we discuss implications for theory and practice.

Details

Journal of Health Organization and Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 15 August 2023

Anna Bochoridou and Panagiotis Gkorezis

Prior studies have shown various mediating and moderating mechanisms regarding the effect of employees' perceived overqualification on intention to leave (ITL). Nonetheless, only…

1125

Abstract

Purpose

Prior studies have shown various mediating and moderating mechanisms regarding the effect of employees' perceived overqualification on intention to leave (ITL). Nonetheless, only a few empirical studies have shed light on the negative underlying processes that explain this relationship. Furthermore, less is known about the role of high-performance work systems (HPWSs) in the overqualification literature. Drawing upon relative deprivation theory (RDT), this research attempts to fill these gaps by examining the mediating role of work-related boredom and the moderating role of perceived HPWSs in the association between perceived overqualification and ITL.

Design/methodology/approach

Data from a sample of 188 employees working in a Greek manufacturing company were analyzed using the PROCESS macros for SPSS.

Findings

The results indicated that work-related boredom mediates the association between perceived overqualification and ITL. Moreover, HPWSs attenuated the relationship of perceived overqualification with both work-related boredom and ITL, such that their association was positive only when employees' perceptions of HPWSs were low.

Originality/value

This study adds to the existing literature regarding why and how perceived overqualification affects ITL. Even more, this is one of the first studies that examine the role of HPWSs in the literature of overqualification. Theoretical and practical implications were also considered.

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