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The Benner Library Web site at Olivet Nazarene University was targeted for an update and those responsible desired a systematic, efficient approach to the process.

The project needed clear goals and careful coordination of all stakeholders, including all levels of patrons, library professionals and staff and university administrators.

The methodical approach proved to be time consuming but effective.

A team composed of Web developers, programmers and graphic designers accomplished the technological process, but communication between team members and stakeholders was essential.

As the Informatics Librarian at Olivet Nazarene University, my staff and I are often responsible for troubleshooting our patrons' technology issues. My experience with join.me began when I was told that our Campus IT would no longer be subscribing to a paid screen sharing service. One of the suggestions from the IT staff was to try join.me, a free screen sharing service.

I visited the website, https://join.me/, to test it out. It seemed to have some possibilities and appeared to be fairly intuitive. Then my Informatics students and I experimented with the basic version of join.me, trying out some of the features, tempting it to fail. We were marginally impressed, but this testing was between computers on campus on the same network. What would happen if we tried with someone off‐campus? I recruited my 13‐year‐old niece for further testing. All she had to do was allow me to observe her (from campus) while she played on her home computer. We went through the very easy steps to connect to join.me and I watched her play Farmville. It really worked! Then I asked for permission to take control of her computer. I took over the mouse and was able to navigate. After a few minutes, we switched roles and she played the game on my campus computer. I was sold.

With the needs of distance education students in mind, I put together an instruction page on our website (http://library.olivet.edu/troubleshoot/screen_sharing.php) that would help guide our users through the screen sharing process. When I receive calls about login issues, I use join.me to attempt to resolve the issues. I ask patrons if they have time to screen share with me so that I can actually observe their issue. No one has ever refused. I walk them through the setup and then they show me their problem. It makes troubleshooting so much easier – as if they are in the same room. Sometimes I ask patrons for permission to control their mouse, but I try to avoid that. My goal is to make them as self‐sufficient as possible. I also do not try to “fix” anything on their computers. I only collect data to help solve the problem or communicate the problem to Campus IT. Join.me has been invaluable in helping patrons resolve their password and login issues. I have used it for a variety of other purposes, too. I use join.me with patrons to demonstrate searching strategies and help them with problems downloading pdfs. It is an effective way to identify if their problem reveals a campus‐wide issue or if just a simple correction needs to be made in the user's process. I have even used join.me with other library staff members when working on a project together.

The paper provides the following additional author comments about join.me: I have used join.me from home using my phone's hotspot as the Internet provider. I have used join.me to help patrons who have a dial‐up service. I had to be patient because join.me does not speed up their internet service, but it still effective. Join.me is not just one browser to another browser; you can actually see and control any aspect of the patron's computer if needed. Join.me works on both Apple and Windows platforms. My office has recently been experimenting with the audio functionality in join.me. We struggled with it at first and discovered it worked better once it was installed. For the distance education patrons, I think I will stick with the good old‐fashioned landline phone for now. There are apps available that we have tested on both an ipad and an android tablet. They worked great for viewing purpose. The apps do not appear to have sharing capabilities at this time. We have tried having up to three viewers at one time. It worked smoothly.

This qualitative study explores the acquisition of global mindset in business executives who engaged in short-term business travel. Global mindset is operationalized as actively seeking to engage and reflect upon perspectives and orientations that both complement and contradict one’s own worldview. The narratives of 16 global supply chain leaders who work for a multinational company were content-analyzed. The results indicate that short-term business travel provides the context for participant reflection on their development as global leaders. They describe their development as a continuous evolution over time that is focused less on becoming a cultural expert and more on being culturally responsive in order to build relationships and achieve business results. The findings suggest that companies could take steps to leverage the developmental opportunity that short-term business travel represents.

OUR Fifty‐eighth Volume begins with this issue of the LIBRARY WORLD, a fact which causes a few reflections and suggestions. It was the earliest “free” journal in librarianship in this country and was designed to represent the experiments in all forms of library service which then were developing with increasing momentum, as well as ideas, aspirations, reasonable grievances, planning, furnishing, technique, personalia—indeed everything that one librarian would desire to communicate to another and to discuss with him. Our earliest contributors were the men best known in their time and, as was inevitable in 1898, were all young. Through more than half a century THE LIBRARY WORLD has appeared regularly and, except in the recent conditions created by the “printing dispute”, punctually. The same principles control us today. The same hospitality is offered to anyone of any age who has anything to say.

All items listed may be borrowed from the Aslib Library, except those marked, which may be consulted in the Library.

The purpose of this paper is to present a strategy for estimating an individual’s risk of alcohol, cigarette and cannabis use that relies on an assessment of an adolescent’s age, gender and attitude.

The authors assembled surveys from 35,987 11-17 year-olds from 36 databases to examine the relationship between attitude and behaviour.

Attitudes were strongly correlated with concurrent use of alcohol, drunkenness, smoking and cannabis, with correlations of −0.555, −0.517, −0.552 and −0.476, respectively. Logistic regression provided a means for using age, gender and attitudes to estimate an individual’s risk of engaging in substance use behaviour. Developmental changes in attitudes were estimated by analysing changes in scores associated with percentile rankings for each age and gender group. Projected year-to-year changes in attitude were used as a heuristic for estimating future risk.

Analyses relied on cross-sectional panel data. Analyses would benefit from longitudinal data in which age-related changes in attitudes could be more precisely modelled.

Information about estimated current and future risk may prove useful for motivating the adoption and implementation of effective prevention approaches by parents and care providers.

The authors present a novel method for estimating an individual’s risk of substance use knowing attitude, age and gender.