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In 1998 and 1999 a small group of Dutch university libraries started working together to develop a set of instruments for performance measurement through benchmarking. This article gives a short description of the project, the results, and the local implementation of the outcomes of the project at Nijmegen University Library.

Identifies the most important trends in changes that are occurring in academic libraries and their impact on the role of the academic library as a whole, with focus on the skills and characteristics of a new‐century librarian. To achieve this goal a Delphi study was conducted between December 1998 and April 1999 involving 23 key library experts from ten countries. The study was entitled: “What will be the role of an academic library and skills of an academic librarian in the year 2005?”