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The purpose of this paper is to investigate the behaviors of India’s information technology (IT) and business process outsourcing (BPO) employees in relation to diet, exercise, sleep, stress, and social habits.

This was a qualitative research study, using in-depth, semi-structured interviews. Descriptive data were collected from a two-stage purposive sample of 28 IT-BPO employees from three IT companies and two BPOs in Bangalore, India.

The majority of interviewees reported having an unhealthy diet and/or sedentary lifestyle. Lack of time due to demanding work schedules was the largest barrier to diet and exercise. Call-centers were described as a social environment with a young workforce.

Given the qualitative study design and limited sampling frame, results may not be generalizable. However, the qualitative data suggests that India’s young IT-BPO employees may be at greater risk of lifestyle-related diseases than the general population. The data also suggests that interventions incorporating social influence may be a promising solution, particularly at international call centers.

There is a lack of literature on the lifestyle of IT-BPO employees in India. The results from this study provide qualitative insight on the motives for health behaviors of IT-BPO employees, as well as the barriers and facilitators for leading a healthy lifestyle in this industry. The findings provide the framework for future workplace wellness interventions.

The present study explores the effect of environmental, social and governance (ESG) controversies on firm value. Further, the study investigates when industry munificence moderates this association.

The research employs 5,670 firm-year observations from 2012 to 2018 for the United States (US)-based firms from the Refinitiv database. The direct and moderating effects were tested using a fixed effect panel regression model.

The primary analysis unexpectedly demonstrates that ESG controversies do not affect firm value. On the contrary, ESG controversies decrease firm value when interacting with industry munificence; this interaction effect is both positive and highly significant. We observed that reduced (increased) ESG controversies translate to higher (lower) firm value in industries with high munificence and lower (higher) firm value with low munificence. These results remain consistent with alternative proxies for size and CSR. Conducting sample split analysis over time, we discovered significant results in 2015–2018, indicating stakeholders' awareness has increased over time.

The findings offer policymakers distinctive perspectives on the moderating role of munificence that impacts companies’ strategic imposition or limitation of ESG controversies to boost their value. Managers can gain valuable insights from the results regarding the importance of munificence in the relationship between ESG controversies and firm value.

This study is the first to examine the moderating effect of industry munificence in the relationship between ESG controversies and firm value for US firms.

In this chapter, Andrea Óhidy discusses some pivotal issues of the book. Firstly, she shows the common challenges for current and future EU-member states to increase the participation and success of Roma people in education and lifelong learning. Then she discusses policy strategies and measures for Roma Inclusion in the Western Balkan states Albania, Bosnia and Herzegovina, Kosovo, Montenegro and Serbia. They try to improve the social situation of Roma people but also to promote minority languages and cultures. She found the main cause of the similarities concerning the strategies and concrete projects for possible solutions in the adaptation of the EU Roma inclusion policy in the Western Balkan states as part of their negotiations for EU membership. She considers the implementation of these policy measures and also the educational attainment and success of Roma in the Western Balkans unsatisfactory.

The purpose of this study is to investigate genetically modified food labeling effects on dietary restrained consumers’ perception and purchase intention based upon various labels and food type – whole versus processed.

A 2 (food type: whole vs processed) × 2 (product label: genetically modified organism [GMO] vs nongenetically modified organism [non-GMO]) research design was used in two steps. In the first step, the authors distributed 1,000 surveys, of which 858 surveys were used, and in the second step, the authors distributed 1,000 surveys and were able to use 891 surveys.

Results show that respondents with higher levels of dietary restraint have higher levels of perceived healthfulness. In addition, respondents with higher perceived healthfulness levels have a higher level of purchase intention for whole/GMO products, whole/non-GMO products, processed/GMO products and processed/non-GMO products. Moreover, the results show that individuals have higher purchase intention for whole/non-GMO than the whole/GMO products, whole/GMO than the processed/non-GMO products and processed/non-GMO than the processed/GMO products.

A future longitudinal study with assigned tracking numbers is suggested. Given that four different blocks were randomized, comparing data among individual participants would be interesting, as the ability to compare responses would be feasible among the four separate blocks.

The results of this study may assist the government in policy development, food manufacturers in labeling techniques used and consumers by increasing transparency and information availability.

Examines the fourteenth published year of the ITCRR. Runs the whole gamut of textile innovation, research and testing, some of which investigates hitherto untouched aspects. Subjects discussed include cotton fabric processing, asbestos substitutes, textile adjuncts to cardiovascular surgery, wet textile processes, hand evaluation, nanotechnology, thermoplastic composites, robotic ironing, protective clothing (agricultural and industrial), ecological aspects of fibre properties – to name but a few! There would appear to be no limit to the future potential for textile applications.

This study targeted hospitality family business owners as essential pillars of the tourism industry. How they perceive aspects of the crisis and what they derive organizational resilience from, including the role of their human resources, are explored. Internal and external factors of resilience are analyzed alongside different levels of resilience action.

The World Health Organization announced coronavirus disease 2019 (COVID-19) as a pandemic on March 11, 2020. In Tirol, the hospitality industry has particularly been affected as tourism businesses find themselves in the challenging times of returning to normal business, corresponding to the fourth phase in Faulkner’s (2001) Tourism Disaster Management Framework. The authors used a qualitative exploratory approach, using semi-structured interviews.

In taking on a holistic explorative approach, the authors determined several methods used by entrepreneurs in dealing with a pandemic crisis to increase business resilience at a specific stage. Internal and external resilience factors have been detected among three levels of resilience action (personal, regional and governmental). The most surprising result of the semi-structured in-depth interviews was the entrepreneurs’ rather positive outlook.

Generally, this study creates an in-depth understanding of the tourism businesses in their dealing with a global crisis, using family business owners as an exemplary stakeholder group. The authors bridge a gap in the literature by applying a holistic explorative approach in the early stage of a never seen worldwide crisis and by addressing organizational resilience. Three levels of resilience action give new insight into how the beginning of a pandemic crisis is handled and perceived by hospitality family business entrepreneurs.

本研究的重点是作为区域旅游业骨干的酒店业家庭企业业主。探讨了他们如何应对危机, 以及他们如何看待自己的组织复原力, 包括其人力资源的作用。该研究进一步确定了企业业主的具体角色, 即在处理危机时的不同性格和个人处事方法。

世界卫生组织（WHO）于2020年3月11日宣布了COVID-19的大流行。在蒂罗尔州, 酒店业尤其受到政府措施和旅行禁令的影响。在本研究中, 旅游企业发现自己正处于恢复正常业务的挑战期, 相当于Faulkner（2001）的旅游灾难管理框架中的第四阶段。本研究采用半结构化访谈的定性探索方法来研究问题并得出结论。

在采取全面的探索性方法时, 我们发现企业家在特定阶段有几种处理大流行病危机的方法, 以提高企业的复原力。半结构化深度访谈得到最令人惊讶的结果是企业家们相当乐观的心态。

总的来说, 这项研究以家庭企业业主为示范性的利益相关者群体, 取得了对旅游业处理诸如Covid-19大流行病等危机的更好理解。由于小型家庭企业对旅游和酒店业的重要性, 本研究以Faulkner(2001) 的旅游灾难管理框架为指导工具, 为旅游背景下的危机管理提供了新的视角。

Este estudio se centra en los propietarios de empresas familiares de hostelería que funcionan como la columna vertebral de la industria turística regional. Se explora cómo afrontan la crisis y cómo perciben su propia resiliencia organizativa, incluido el papel de sus recursos humanos.

La Organización Mundial de la Salud (OMS) anunció una pandemia de COVID-19 el 11 de marzo de 2020. En el Tirol, la industria hotelera se ha visto particularmente afectada por medidas gubernamentales y prohibiciones de viaje. En el presente estudio, las empresas turísticas se encuentran en tiempos difíciles para volver a sus actividades normales, correspondientes a la cuarta fase del Tourism Disaster Management Framework de Faulkner (2001). Se utilizó un enfoque exploratorio cualitativo mediante entrevistas semiestructuradas para responder a la pregunta de investigación y sacar conclusiones.

Al adoptar un enfoque exploratorio holístico, encontramos varias formas en las que los empresarios se enfrentan a una crisis pandémica para aumentar la resiliencia empresarial en una etapa específica. El resultado más sorprendente de las entrevistas en profundidad semiestructuradas fue el estado de ánimo bastante optimista entre los emprendedores.

En general, el estudio crea una mejor comprensión de cómo la industria del turismo está lidiando con una crisis como la pandemia Covid-19, utilizando a los propietarios de empresas familiares como un grupo de partes interesadas ejemplar. Cubrimos una brecha en la literatura aplicando un enfoque exploratorio holístico y abordando la resiliencia organizacional abiertamente, lo que lleva a tres perspectivas que van desde el gobierno, la región y el individuo (percepciones de los propietarios de empresas familiares) en el contexto del Marco de gestión de desastres turísticos de Faulkner (2001).

For any given customer, his/her profitability for a business enterprise can be estimated by the so-called customer lifetime value (CLV). One specific goal for many enterprises consists in maximizing the aggregated CLV associated with its set of customers. To achieve this goal, a company uses marketing resources (e.g. marketing campaigns), which are usually expensive.

This paper proposes a formal model of the Customer Life Value problem inspired by the uncapacitated facility location problem.

The computational experiments conducted by the authors illustrate the potential of the approach when compared with a standard (non-algorithm-supported) one.

The approach leads up to the economic trade-off between the volume of the employed resources and the aggregated CLV, i.e. the higher the number of resources utilized, but also the higher the cost of achieving this level of lifetime value. Hence, the number of resources to be “activated” has to be decided, and the effect of each of these resources on each CLV will depend upon how “close” the resource is from the corresponding customer (i.e. how large will the impact of the active resource on the customer).

Somehow, without loading up on games or owning a sound card, the author has 28 CD‐ROMs at home, with more on the way. How did all these discs get there and what do they say (if anything) about the CD‐ROM marketplace? When are CD‐ROMs marvelous new publishing media, when are they essentially compact diskette replacements, and when are they wastes of good polycarbonate? The author goes through his motley collection, noting some highlights and some messy situations. After all this grumbling, the author adds notes on the personal computing literature for April through September 1994.