Francisca Gutiérrez Crocco and Angel Martin
The purpose of this paper is to discuss why and how the notion of sustainability has been integrated to the practices of HRM in Chile. Especially, it examines how the…
Abstract
Purpose
The purpose of this paper is to discuss why and how the notion of sustainability has been integrated to the practices of HRM in Chile. Especially, it examines how the union‒management relationship shapes and is shaped by the adoption of a sustainable approach. By doing so, it contributes to a broader debate about HRM in Latin America.
Design/methodology/approach
The paper draws on a case study conducted between 2016 and 2018 in two large companies. In each of these companies, besides the analysis of internal and administrative documentation, human resource managers, line managers and union officers were interviewed.
Findings
In this paper, two main findings are discussed. First, the sustainable HRM idea installed in Chile has not involved a total renunciation of some old ideological frames, but rather an adjustment of these. The old paternalist managerialism is shaping a path to a new HRM model, willing to yield part of its control to workers, but not less unitarist in its foundations. Second, the sustainable HRM concept adoption by the studied companies is not primarily motivated by economic goals as it may have occurred in other contexts, but by the need of a solution to labour conflicts in a context of union action renewal.
Practical implications
This research could be used to teach about leadership, strategy and sustainability, highlighting the importance of understanding the contested nature of the employment relations within these processes of changing. To accomplish this, HR practitioners need to get more involved with pluralistic perspectives in labour relations and thus achieve effective sustainable practices in the workplace. It is also relevant that unions recognise and strengthen their ability to influence these policies.
Originality/value
This paper sheds lights on how the concept of sustainable HRM has been introduced in Latin America, which has been slightly discussed in mainstream scientific literature. It also provides empirical evidence about unexplored and recent changes in HRM and proposes new perspectives for the study of this topic in the region, considering variables as the managerial ideologies, current labour disputes and the relevance of trade union voice.
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Francisca Gutiérrez Crocco and Angel Martin Caballero
The article explains why some Chilean companies have implemented a partnership strategy with trade unions, in a national context broadly described as unfavorable to such approach…
Abstract
Purpose
The article explains why some Chilean companies have implemented a partnership strategy with trade unions, in a national context broadly described as unfavorable to such approach. Moreover, it discusses the shape and limits of this strategy.
Design/methodology/approach
The argument draws on a case study conducted between 2016 and 2018 in three large companies. Human resources managers, line managers and union officers were interviewed in each of these companies, and internal and administrative documentation were analyzed.
Findings
The article demonstrates that the management’s partnership strategy in the studied companies has emerged to contain the union revitalization. Additionally, it suggests this strategy has not favored trust-based relationships that guarantee long-term mutual gains for employees and companies. The article identifies some factors that explain this situation: the regulation, the economic uncertainty and the absence of a pluralist management perspective.
Originality/value
The article has the value of providing empirical evidence on union–management partnership, a topic that has gained strategic importance for large Chilean companies but remains unexplored in the mainstream the human resources management literature. The article also contributes to underscore the theoretical relevance of political and cultural variables in explaining management strategies and their results.
Propósito
El artículo explica por qué surge una política de colaboración empresa-sindicato en un contexto como el chileno, ampliamente descrito como desfavorable a este tipo de enfoque. Asimismo, discute la forma en que se instala esta política y los obstáculos para su desarrollo.
Diseño metodológico
El argumento se basa en un estudio de casos conducido entre el 2016 years el 2018 en tres grandes empresas. En cada una de ellas, se entrevistó a representantes de la dirección y dirigentes sindicales; se revisó documentación interna y administrativa.
Resultados
El artículo demuestra que la política de colaboración implementada por la dirección en las empresas estudiadas surge para contener la revitalización sindical. Asimismo, sugiere que esta política no ha favorecido en todos los casos relaciones de confianza que garanticen ganancias mutuas para los trabajadores y las empresas a largo plazo. Identifica algunos factores que explican esta situación: la regulación, la incertidumbre económica y la ausencia de un compromiso gerencial con una perspectiva pluralista.
Originalidad
El artículo tiene el valor de proveer evidencia empírica respecto de la colaboración empresa-sindicato, un tema que ha ganado importancia estratégica para las grandes empresas chilenas y que, sin embargo, sigue siendo desatendido por la literatura de GRH. El artículo también contribuye a subrayar la relevancia teórica de las variables políticas y culturales en la explicación de las estrategias gerenciales y sus resultados.
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Eduardo Parra-Lopez, José Alberto Martínez-González and Angel Chinea-Martin
The purpose of this paper is to determine the drivers of the formation of e-loyalty in a tourist destination, providing a model composed of variables that are under the control of…
Abstract
Purpose
The purpose of this paper is to determine the drivers of the formation of e-loyalty in a tourist destination, providing a model composed of variables that are under the control of the firm along with others that are not fully controllable by professionals.
Design/methodology/approach
The study was carried out with a sample of 497 subjects, university students and online consumers, and with the use of structural equations (partial least squares).
Findings
Results show that young people give a high valuation to all the variables used in the research. These results contribute to the literature on e-loyalty in tourism destinations and improve tourism loyalty in this population segment.
Research limitations/implications
The main limitation of this research has been related to the number of variables and measurement indicators that, according to the literature review, influence e-loyalty. Finally, a balanced and statistically significant model has been developed that has practical utility and analyzes online purchase of tourism products from a process perspective that includes variables that are internal and external to the firm.
Practical implications
The study suggests that young people have a favourable attitude and predisposition towards e-commerce, which, in turn, favours firms’ efforts to promote consumption and loyalty within the framework of the model’s variables.
Originality/value
This research paper has important value by analysing the initiating variables to determine how e-loyalty can be managed in tourist destinations, in addition to analysing an important segment for future tourism development.
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Francisco José Ortega-Fraile, Miguel Ángel Ríos-Martín and Cristina Ceballos-Hernandez
This paper aims to outline a map of all the research that exists on mobile technology and tourism archived in the two main databases worldwide (Web of Science and Scopus)…
Abstract
Purpose
This paper aims to outline a map of all the research that exists on mobile technology and tourism archived in the two main databases worldwide (Web of Science and Scopus). Accordingly, with the identification of all the scientific articles that deal with both mobile technology and tourism, the authors seek to ascertain the evolution of mobile technology in the tourism sector through the years, countries, universities and authors and determine the various collaborations brought about between authors, universities, institutions and/or companies in various research projects. Finally, it also allows the authors to distinguish the main topics under study within the scope of ‘mobile tourism’.
Design/methodology/approach
A mixed methodology has been carried out. The search focused on the principal databases of bibliographic references and citations of periodical publications, such as articles from scientific journals, books and other types of printed material. Once the results were obtained in the respective databases, it was necessary to be able to work with them. In this respect, the authors had to extract the relevant data and dump it in a bibliographic reference manager, for which they chose Mendeley. After this, the tabulation of data was performed in Excel and tables and graphs were created from all the data collected.
Findings
The main results obtained and analyzed are the number of articles per year, countries and universities. In the same way, it is interesting to highlight the number of countries and universities that participate in each article under study. On the other hand, an analysis has been carried out regarding the number of articles per author, as well as the topics dealt with in the different articles.
Originality/value
This analysis reveals the role that has been played by mobile phones in tourism since the first scientific article was recorded in 2002. In this regard, in recent years there has been a significant increase in the number of articles, finally resulting in moderate figures in relation to countries (40) and universities (233) that have formed part of the subject matter under study. In contrast to other areas of research in tourism, the relevance of this subject is therefore evident, as is the need for greater background knowledge to establish research models adapted to the new reality of tourism in a world of ever-increasing mobility.
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Miguel-Angel Galindo-Martín, María-Teresa Méndez-Picazo and María-Soledad Castaño-Martínez
Economic growth is one the most relevant economic objectives for policy makers. In order to determine the variables that enhance such an objective it is important to consider…
Abstract
Purpose
Economic growth is one the most relevant economic objectives for policy makers. In order to determine the variables that enhance such an objective it is important to consider different types of entrepreneurial activity. It is also necessary to consider the level of development and growth of a country to design the proper economic policy measures, given that entrepreneurship motivations and circumstances vary from country to country. Therefore, the purpose of this paper is to analyse the relationship between entrepreneurship and economic growth, including the role played by institutions and innovation considering two types of entrepreneurship (necessity and opportunity) and countries.
Design/methodology/approach
Data analysis of 31 countries with varying levels of growth and development yielded two large groups – either innovation-driven economies or efficiency-driven economies – following GEM classification based on the phases set out by the World Economic Forum. In order to test the hypotheses, a partial least squares analysis is carried out to show the existing relationships between the different variables, specifically: innovation, institutions, entrepreneurship and economic growth.
Findings
The empirical analysis used demonstrates that innovation positively affects economic growth and entrepreneurship. In addition, adequate functioning of institutions is shown to enhance economic growth and opportunity entrepreneurship. Finally, there is a positive relationship between entrepreneurship and economic growth.
Originality/value
Unlike other studies, different types of entrepreneurship (by necessity and opportunity) are essential to this analysis of the relationship between entrepreneurship and economic growth. The country sample was divided considering some country-specific structural circumstances. Neither aspect is considered in the literature and should be considered relevant for designing measures to enhance economic activity.
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Outlines the essential characteristics of assured tenancies.Considers the valuation of properties which are let by BusinessExpansion Scheme companies and registered housing…
Abstract
Outlines the essential characteristics of assured tenancies. Considers the valuation of properties which are let by Business Expansion Scheme companies and registered housing associations. Concludes that when valuing property subject to assured tenancies it is important to establish the vacant possession values, the passing rent and how this is related to market rents.
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Florian Holzmayer and Sascha L. Schmidt
Professional football clubs have increasingly initiated two corporate diversification strategies to enfold growth opportunities besides traditional income sources: business…
Abstract
Purpose
Professional football clubs have increasingly initiated two corporate diversification strategies to enfold growth opportunities besides traditional income sources: business diversification and international diversification. Empirical findings from management and sport management literature provide inconclusive evidence on these strategies' financial performance effects, necessitating further research. The purpose of this article is therefore to investigate how both corporate diversification strategies affect the financial performance of professional football clubs.
Design/methodology/approach
A 15-year panel data set of English Premier League (EPL) clubs is examined, many of which have employed corporate diversification strategies. Measures for related business diversification (RBD) and unrelated business diversification (UBD) as well as international diversification are established from management literature. Based on fixed effects regression models, their effects on clubs' revenues and profitability are then examined.
Findings
U-shaped effects from RBD on revenues and profitability are found, but no effects from UBD. These findings empirically support the theoretically appealing superiority of RBD over UBD and, with increasing levels of RBD, over a focused strategy in management literature. With international diversification, an inverted U-shaped effect on revenues is identified.
Research limitations/implications
Despite focusing only on the EPL, these findings provide new evidence of non-linear financial performance effects from corporate diversification strategies adding to (sport) management literature and setting the stage for future research on these strategies in professional football.
Practical implications
These findings have significant implications for club managers' strategic growth opportunities such as new business models or geographic markets.
Originality/value
This is the first study to empirically examine the financial effects of corporate diversification strategies in the football market context.
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Alejandro Ramos-Soto, Angel Dacal-Nieto, Gonzalo Martín Alcrudo, Gabriel Mosquera and Juan José Areal
Process mining has emerged in the last decade as one of the most promising tools to discover and understand the actual execution of processes. This paper addresses the application…
Abstract
Purpose
Process mining has emerged in the last decade as one of the most promising tools to discover and understand the actual execution of processes. This paper addresses the application of process mining techniques to analyze the performance of automatic guided vehicles (AGVs) in one of the Body in White circuits of the factory that Stellantis has in Vigo, Spain.
Design/methodology/approach
Standard process mining discovery and conformance algorithms are applied to analyze the different AGV execution paths, their lead times, main sources and identify any unexpected potential situations, such as unexpected paths or loops.
Findings
Results show that this method provides very useful insights which are not evident for logistics technicians. Even with such automated devices, where the room for decreased efficiency can be apparently small, process mining shows there are cases where unexpected situations occur, leading to an increase in circuit times and different variants for the same route, which pave the road for an actual improvement in performance and efficiency.
Originality/value
This paper provides evidence of the usefulness of applying process mining in manufacturing processes. Practical applications of process mining have traditionally been focused on processes related to services and management, such as order to cash and purchase to pay in enterprise resource planning software. Despite its potential for use in industrial manufacturing, such contributions are scarce in the current state of the art and, as far as we are aware of, do not fully justify its application.
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Diana Benito‐Osorio, Luis Ángel Guerras‐Martín and José Ángel Zuñiga‐Vicente
The purpose of this study is to gain new insight into the true nature of the relationship between product diversification and performance, as well as to explore the roles the home…
Abstract
Purpose
The purpose of this study is to gain new insight into the true nature of the relationship between product diversification and performance, as well as to explore the roles the home country environment and time can play on this relationship.
Design/methodology/approach
The study reviews a large part of the research that has addressed the relationship between product diversification and performance over the last four decades.
Findings
This study identifies the main views (models) that can help scholars to adequately understand, both theoretically and empirically, the potential effect of product diversification on performance: the premium diversification model; the discount diversification model; and the U‐inverted model. The study confirms a wide diversity of results. Drawing from the institutional‐based view, it is argued that a significant part of this heterogeneity stems from the effect of two factors that have often been ignored: the home country environment and time period. The review of recent empirical research seems to provide some support for the central argument that the value firms achieve through product diversification may be contingent both on the specific home country environment (environmental dependency) and time period (time dependency) under study.
Originality/value
This study yields an alternative explanation to the inconsistency in findings that goes beyond strictly theoretical and methodological reasons. It shows that the arguments related to different views (or models) need to be considered “environment‐dependent” and “time‐dependent”. It concludes by proposing a framework to guide future research.
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Fernando Peris Bonet, Carlos Rueda Armengot and Miguel Ángel Galindo Martín
This paper aims to determine factors that have an influence on human resource management and entrepreneurial success in the context of European innovative small and medium‐sized…
Abstract
Purpose
This paper aims to determine factors that have an influence on human resource management and entrepreneurial success in the context of European innovative small and medium‐sized enterprises (SMEs).
Design/methodology/approach
A primary test questionnaire was tested with 50 Spanish entrepreneurs. The feedback from this study was used to improve the survey for a final test. Multivariate regression analysis was used to differentiate the factors that allow the explanation of the variables to be studied and factors that, a priori, seem to be the most relevant in explaining entrepreneurial success.
Findings
The study allows the determination of what factors make the European entrepreneur successful on his or her business.
Research limitations/implications
Limitations are the sample used in the study and the magnitude used to analyse entrepreneurial success. Future research on the topic of the paper can develop and qualify the variables used.
Originality/value
European innovative small and medium‐sized enterprises (SMEs) are analysed from countries belonging to the European Union to determine the factors that have an influence on human resource management and entrepreneurial success. The results of the paper serve as a tool to develop a model to predict relevant factors of entrepreneurial activity and which have implications for development policy makers and for entrepreneurs.