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An interview with Professor Andy Neely who talks to editor Sarah Powell about the challenges of performance measurement, the role of the Centre for Business Performance, aims of the Performance Management Association and advantages of The Performance Prism.

Despite favourable agro-ecological conditions and being the largest international mango producer, India still struggles to build competence in sustainable mango production and post-harvest. The purpose of this paper is to contribute to the literature on innovation capacity development, and to explore aspects of innovation systems ideas in the analysis of mango production and marketing by small-scale farmers in the South Indian state of Andhra Pradesh.

This paper uses case study research methods to an analysis of the sector ' s recent history combined with an empirical account of systems thinking on integrating technology supply chains and commodity supply chains.

Findings suggest that the case of mango production and post-harvest in the Krishna district is a dismal one and the remedial actions to strengthen mango innovation systems in the district relate to aspects of capacity development to promote upward spiral of learning and innovation, and involve multistakeholder processes to integrate the supply chains of technologyand commodity.

This paper, with its aim to contribute to the literature on innovation capacity development, brings together conventionally distinct bodies of literature on strengthening innovation systems and developing stakeholder capacity. The value of this paper lies on how it addresses technology supply and commodity supply issues in the analysis of competence challenges to strengthening mango innovation systems performance.

Although advertising has always been regarded, and with very good reasons, as a branch of the more inclusive subject of marketing, it has enough specialized reference sources of its own to deserve a separate treatment. The fact that it is not comparatively a new discipline may be understood from a recent publication entitled How It Was in Advertising, 1776–1976, which originally came out as the bicentennial issue of Advertising Age. This compilation contains an historical narrative of personalities and agencies involved in the advertising business in the United States. It includes interesting facts, observing, for example, that the most revolutionary figure in 18th century advertising, none other than Ben Franklin, was the first on record to tap the potentials of the women's market by offering benefit copies. Since those days, advertising has grown into a multibillion dollar industry, big enough to attract the attention of Federal regulatory agencies.

Reveals that Wolseley UK has taken on 25 apprentices in its Plumb Center business.

Explains the reasons for the move and the outcomes the company expects.

Recounts how investment in apprentices will boost the company's ranks and provide a pool of people who may eventually reach senior positions in the business.

Explains that Wolseley UK decided to develop an apprenticeship program during the economic downturn as part of its preparations for the future, believing that high‐quality staff deliver good customer service, which in turn generates greater profits.

Highlights the social value of employing young apprentices at a time when youth unemployment is at record levels.

Considers how apprentices can inject enthusiasm, dedication and fresh ideas into a business.

Plugging into the multimodal aesthetics of youth lifestreaming, this article examines how three lesbian, gay, bisexual, transgender and/or queer (LGBTQ) youths use digital media production as an activist practice toward cultural justice work. Focusing on the queer rhetorical dimensions of multimodal (counter)storytelling, the communicative practice used to (re)name, remix and challenge epistemic notions of objective reality, this paper aims to highlight how youth worked to (de)compose and (re)author multiple identities and social relationships across online/offline contexts.

Through sustained participant observation across online/offline contexts, active interviewing techniques and visual discourse analysis, this paper illuminates how composing with digital media was leveraged by three LGBTQ youths to navigate larger systems of inequality across a multi-year connective ethnographic study.

By highlighting how queer rhetorical arts were used as tools to surpass and navigate social fault lines created by difference, findings highlight how Jack, Andi and Gabe, three LGBTQ youths, used multimodal (counter)storytelling to comment, correct and compose being different. Speaking across the rhetorical dimensions of logos, pathos and ethos, the author contends that a queer rhetorics lens helped highlight how youth used the affordances of multimodal (counter)storytelling to lifestream versions of activist selves.

Reading LGBTQ youths’ lifestreaming as multimodal (counter)storytelling, this paper highlights how three youths use multimodal composition as entry points into remixing the radical present and participate in cultural justice work.

Building on theories of adolescent learning, including cognitive, personal, social, and moral development, this chapter considers how using media literacy techniques to analyze a children’s television program can create wide-awake, active learners while dissecting media messages. By analyzing children’s television for its portrayal of race and ethnicity, this chapter will explore the role media play in children's understanding of people and cultures outside of their own. A textual analysis of episodes of Maya & Miguel, the chapter describes the depiction of several cultures found represented on the program including White, Asian, African, Dominican, and Mexican and how race, ethnicity, and culture is framed in the television program.

Some theories suggest that television is a primary tool in the socialization of children. Children are attracted to the animation in cartoons, the colors, the movement and the easy-to-follow simplicity of the dialogue. Given the impressionable nature of children, it is possible that they begin to act out the biased nature of the cartoons they watch. Thus, considering their vulnerability, information literacy is relevant to discerning media messages. In this way, information literacy converges with media literacy and visual literacy. Guiding children to interrogate what they view is critically important especially when they are at an age where they can be easily influenced by misinformation or dominant messages. Additionally, the volume of information is steadily increasing in the 21st century as are the modes for accessing, creating and manipulating information. Thus, this work will demonstrate how promoting participatory learning by objectively viewing media and exercising reflective thinking will be important components of children’s education in this millennium.

The purpose of this paper is to explore the emic theme of “unqualified social work” as part of the process of property management in a self-described “letting agency with a difference” in Edinburgh, set in the context of the rapid expansion of the private rented sector.

The paper is based upon ethnographic data from participant observation in a letting agency and unstructured interviews with their employees.

The paper suggests that the shift in Scotland in terms of the provision of housing and housing-related services from the public sector to the private rented sector in recent decades has engendered new social and economic relations in which property managers become “unqualified social workers”.

The paper aims to exemplify how anthropology and ethnographic research may contribute to the understanding of the private rented sector and of property management.

The paper aims to contribute to the wider literature on the private rented sector by foregrounding the role of the property manager. The paper also brings an analysis derived from the anthropology of ethics to an ethnographic understanding of property management and the private rented sector.

In this chapter I attempt to merge Athens’ conception of domination as a complex interactionist concept with Goffman’s notion of demeanor and deference as lynchpins of dramaturgical analysis. I ground the merger in an analysis of metaphorical duel between a superordinate and subordinate in the TV show Mad Men. The examination of this metaphorical dual also implies a connection between a radical interactionism as defined by Athens and a radical dramaturgy informed by Athens’ conception of domination. In particular, I propose an examination of civil domination within institutionalized settings in which use of shared pasts and concomitant acts of demeanor and deference enhance the construction of domination between superordinates and subordinates. The fictional representation of a metaphorical duel in the television show Mad Men depicts a struggle for control in which the superordinate demands that a willful subordinate sign a contract which will bind the subordinate to a particular place for an extended period of time. The examination of events leading to signing reveals a complex weave of social acts that combines the force of domination with the artistry of demeanor and deference.