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Is cyber‐terrorism the threat of the future? The convergence of current conventional wisdoms regarding technological and socio‐political developments suggests that it may be. In regard to technology, the ‘Information Mania’ that has swept the US defence establishment since the 1991 Gulf War has now reached European and Asian defence planners. To its acolytes in the defence community, Information Warfare is the paradigm of future war. At the same time, the popular imagination is gripped by the accelerating digitisation of society. As the Internet continues its exponential growth and increasing portions of everyday life go online, the media and public are titillated by the daring exploits of hackers and the ‘digital underground’. Warnings of a catastrophic collapse of national and even global information infrastructures abound, most dramatically in relation to the Year 2000 problem.

This article is concerned with answering the question: What is the extent and nature of the Information Warfare (IW) threat from sub‐state radical political groups? Although there has been a great deal of speculation and theorising about the potential threat from terrorist groups, there has been little open source research on this subject. Even at a classified level, it appears that intelligence agencies are struggling with the construction of methodologies for threat assessment.

Quality in the service sector is of increasing concern to both academics and practitioners. Previously published material is reviewed and attention is focused on the importance of people and internal marketing in the changing environment of service industries, definitions and measurement of service quality, and the service quality/customer care programmes presently being developed and implemented.

Iraqi universities in the aftermath of invasion in 2003 experienced extremely high levels of “post”-war violence and insecurity. The most widely known dimension of this violence is the shocking assassination campaign that killed hundreds of Iraqi academics. This paper provides an analysis of violence and insecurity in post-2003 that takes a broader optic and considers multiple forms of vulnerability to attack including insurgencies, sectarian conflict, and criminal violence. It also considers the various responses to the security dilemma taken by Coalition forces – principally counter-terrorism and stabilization efforts – and by Iraqi policy-makers and higher education communities, including security measures, politicization, ethno-sectarianization, and displacement.