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Article
Publication date: 1 January 1992

Andrew Hede

One of the worldwide movements for reform of public administrationhas been the implementation of equal employment opportunity programmes.Reports on a longitudinal study of…

116

Abstract

One of the worldwide movements for reform of public administration has been the implementation of equal employment opportunity programmes. Reports on a longitudinal study of executive attitudes towards the equity reforms introduced in an Australian public service. Results show that, over a three‐year period, there was a decrease in the perceived observance of merit and equity principles in Government agencies, and an increase in the proportion of executives experiencing discrimination. Although there was greater commitment among executives towards merit and equity, there was no improvement in their attitude towards an equity programme for women. Implications for the Equity Reform process are discussed.

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International Journal of Public Sector Management, vol. 5 no. 1
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 5 January 2010

Andrew Hede

This paper aims to review the concept of mindfulness and to show how it can be extended from psychology into management. Also, it seeks to introduce a new model of the psyche…

7113

Abstract

Purpose

This paper aims to review the concept of mindfulness and to show how it can be extended from psychology into management. Also, it seeks to introduce a new model of the psyche which incorporates two types of mindfulness (“meta‐mindfulness” and “supra‐mindfulness”) which can be used by managers to increase their capacity to handle emotional reactivity and to reduce stress.

Design/methodology/approach

It is proposed that the “meta‐self” or Managing Ego plays a key role in emotions management and stress reduction by using meta‐mindfulness to actively monitor one's sub‐selves which react with the external world. The current approach also postulates that an individual's “supra‐self” or inner‐observer is crucial in reducing stress by passively exercising neutral observation of all psychic activity via the above‐mind state of supra‐mindfulness.

Research limitations/implications

The paper indicates how the proposed models of the psyche and of the dynamics of mindfulness in emotions and stress management can be tested empirically in future management research.

Practical implications

Mindfulness techniques are recommended for use by managers in practice to avoid emotional reactivity and to manage stress.

Originality/value

The present approach builds on existing theory to provide new constructs and models that help to explain the dynamics of mindfulness in managing emotions and in reducing stress.

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Journal of Management Development, vol. 29 no. 1
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 23 January 2007

Andrew Hede

The purpose of this paper is to introduce the concept of the “shadow group” as a partial explanation of intragroup relationship conflict in organizations. Also, to offer a new…

6365

Abstract

Purpose

The purpose of this paper is to introduce the concept of the “shadow group” as a partial explanation of intragroup relationship conflict in organizations. Also, to offer a new model of the “self‐in‐group” comprising a binary pair of opposite selves (“overt self” and “shadow self”) held in balance by the awareness of the “inner observer”.

Design/methodology/approach

It is proposed in the paper that when an individual is triggered into emotional reactivity, especially as a result of projection, their shadow self engulfs their overt self and replaces it as the operational entity. In a group setting, the overt selves of the individual members constitute the overt group while their shadow selves comprise the normally dormant shadow group. As group conflict escalates from one member's initial emotional outburst, more and more members experience shadow‐self engulfment and eventually the shadow group may operationally replace the overt group. The dynamics of the shadow group are illustrated by means of two case studies.

Research limitations/implications

The study identifies a number of empirically‐testable hypotheses that arise from the shadow group approach including the hypothesis that individuals who have high inner‐awareness are less likely to experience negative emotionality (shadow‐self engulfment).

Practical implications

The paper shows how emotionally‐based relationship conflict can be prevented by the exercise of emotional intelligence competencies to keep the shadow group in check.

Originality/value

The study builds on Jungian theory to provide new constructs that help explain the dynamics of negative emotionality in relationship conflict.

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Journal of Managerial Psychology, vol. 22 no. 1
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 1 November 2001

Wayne H. Bovey and Andrew Hede

Observes that the published literature on resistance to organisational change has focused more on organisational issues rather than individual psychological factors. The present…

40441

Abstract

Observes that the published literature on resistance to organisational change has focused more on organisational issues rather than individual psychological factors. The present study investigated the role of both adaptive and maladaptive defence mechanisms in individual resistance. Surveys were conducted in nine organisations undergoing major change and responses were obtained from 615 employees. The results indicate that five maladaptive defence mechanisms are positively correlated with behavioural intention to resist change, namely, projection, acting out, isolation of affect, dissociation and denial. The adaptive defence mechanism of humour was found to be negatively correlated with resistance intention. Identifies two intervention strategies which can be used by management to address the effects of defence mechanisms on resistance during periods of change in organisations.

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Journal of Managerial Psychology, vol. 16 no. 7
Type: Research Article
ISSN: 0268-3946

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Available. Content available
Article
Publication date: 3 February 2012

770

Abstract

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Journal of Management Development, vol. 31 no. 2
Type: Research Article
ISSN: 0262-1711

Available. Content available
Article
Publication date: 1 February 2001

Su Olsson

384

Abstract

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Women in Management Review, vol. 16 no. 1
Type: Research Article
ISSN: 0964-9425

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Article
Publication date: 13 January 2025

Nour-Eddine Chiadmi, Nizar Souiden, Walid Chaouali and Andrew Chan

The study aims to explain co-creation by exploring the relationships between people, processes, connection points, and artifacts within a museum context.

21

Abstract

Purpose

The study aims to explain co-creation by exploring the relationships between people, processes, connection points, and artifacts within a museum context.

Design/methodology/approach

Data were gathered through in situ participant observations and semi-structured interviews. This research involved an international cohort of tourists, exploring their experiences at a Parisian destination service provider – a perfume museum.

Findings

The findings show an increasing willingness of museum visitors to be involved in all stages of the co-creation experience. They also highlight the key role played by service providers in facilitating the visitors’ involvement in the co-creation of their personal fragrance, allowing both parties to enhance their knowledge through interactions, which are likely to generate shared values. Nurturing this exchange promotes novelty and uniqueness of museum visiting experiences.

Research limitations/implications

This study offers several contributions to the existing body of knowledge on co-creating memorable museum visiting experiences. It highlights the importance of incorporating both human (i.e. visitors and museum staff) and non-human elements, such as processes, points of connection and artifacts, for successful co-creation. Also, this study argues that, in addition to organizational learning, visitors’ experienced outcomes can be categorized into three types: cognition-oriented, emotion-oriented and action-oriented outcomes.

Practical implications

Achieving success requires museums to adopt a fresh perspective toward visitors, engaging them in the co-creation process rather than merely regarding them as transient observers. Managers play a crucial role in fostering social connections by establishing channels of interaction to facilitate the exchange of knowledge between visitors and museums in both directions.

Originality/value

This study sheds light on how co-creation in a museum context can be achieved. In contrast to the model proposed by Payne et al. (2009), this study examines experienced outcomes through the viewpoints of both visitors and instructors/facilitators. In addition, most previous studies in the museum context focus on experience co-creation, highlighting its intangible and hedonic aspects such as entertainment and esthetics. This study expands this by incorporating a tangible element – creating a customized product (i.e. a perfume). Furthermore, it reveals that the emotions experienced extend beyond customer engagement, brand advocacy and pleasure to include pride, accomplishment and a sense of brand ownership.

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Qualitative Market Research: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1352-2752

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Article
Publication date: 6 February 2010

Dennis G. Erwin and Andrew N. Garman

The purpose of this paper is to study recently published research to identify findings that provide research‐based guidance to organizational change agents and managers in…

40412

Abstract

Purpose

The purpose of this paper is to study recently published research to identify findings that provide research‐based guidance to organizational change agents and managers in addressing individual resistance to organizational change initiatives.

Design/methodology/approach

The paper examines published research appearing in peer‐reviewed journals since 1998 that focus on exploring individual resistance to organizational change.

Findings

Recent published research provides considerable practical guidance to organizational change agents and managers in understanding and dealing with resistance to change. Recent research examines the cognitive, affective, and behavioral dimensions of individual resistance and how it is influenced by: individual predispositions towards openness and resistance to change; individuals' considerations of threats and benefits of change; communication, understanding, participation, trust in management, management styles, and the nature of relationships with the change agents.

Research limitations/implications

This paper is limited to research articles involving resistance to organizational change published in peer‐reviewed journals from 1998 to 2009. Also, the paper finds that reported research used primarily self‐report questionnaires to gather data, which are quantitatively analyzed. Such a lack of diversity of research methodologies provides a limited perspective of resistance to organizational change that might have been broadened by qualitative and practice‐based methods (e.g. case studies and action research).

Practical implications

A framework is presented linking organizational change research findings to specific change practitioner recommendations. Limitations of recent research are also discussed.

Originality/value

Most studies provide an examination of a limited number of variables influencing resistance to change, and are not necessary designed to provide practical guidance to change practitioners. This paper provides a comprehensive framework of constructs and variables specifically aimed at linking research‐based findings to guidance for change practitioners.

Details

Leadership & Organization Development Journal, vol. 31 no. 1
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 1 July 2011

Guojun Zeng, Frank Go and Christian Kolmer

This study aims to explain the impact of the Beijing Olympic Games 2008 on China's image in the international TV media. It applies agenda-setting theory to analyse foreign TV…

1498

Abstract

This study aims to explain the impact of the Beijing Olympic Games 2008 on China's image in the international TV media. It applies agenda-setting theory to analyse foreign TV coverage of the Olympics in nine countries. Using Rivenburgh's national image richness construct, it attempts to make sense of the coverage before and after Beijing 2008, particularly its impact on the image of the host country. The study concludes that the breadth and attribution of China's image remained relatively stable, that these factors did not improve China's national image directly but that indirectly they raised awareness of China in the international media and framed the host country's image more clearly.

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International Journal of Sports Marketing and Sponsorship, vol. 12 no. 4
Type: Research Article
ISSN: 1464-6668

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Article
Publication date: 1 November 1999

Jayne F. Bennett, Marilyn J. Davidson and Andrew W. Galeand

nvestigates whether career expectations of women in construction change once they begin working in the industry, in comparison to men. Focus group interviews and a literature…

5154

Abstract

nvestigates whether career expectations of women in construction change once they begin working in the industry, in comparison to men. Focus group interviews and a literature review formed the basis for developing a survey questionnaire. The results revealed that professional women had higher expectations and were more committed to remaining in the construction industry than female students. Female students had significantly higher financial expectations than male students, while male students had significantly higher expectations in relation to the number of people they expect to supervise. Professional men were responsible for supervising significantly more people than professional women. The findings also suggest that there are fewer women in the construction industry over the age of 36 years, in comparison to men. It is recommended that this area of research should be developed further.

Details

Women in Management Review, vol. 14 no. 7
Type: Research Article
ISSN: 0964-9425

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