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Parts of this paper are based on a presentation on the same subject given by Stephen Manning to the Basel II & Banking Regulation conference organised by the Global Association of Risk Professionals in April 2005. The paper reflects the experiences of the authors in developing and implementing risk management within the Lloyd's insurance market.

This paper aims to extend our understanding of the concept of crisis leadership based on perceptions of 48 Australian leaders drawn from various sectors including Australian politics, higher education, not-for-profit and corporate sectors.

This qualitative study employed semi-structured virtual interviews of 48 leaders from Australian politics, higher education, not-for-profit and corporate sectors during the COVID-19 pandemic. The Leximancer text analytics program was used for data analysis.

Participants perceived effective leadership during a crisis as encompassing four macro themes: leadership as power, leadership as emanating from people, leadership as management and leadership as specific to the organization. While these findings reinforced extant literature on facets of effective leadership, leaders from different sectors differed on the relative importance of some leadership themes and their relevance to specific sectors.

While the data were collected from a convenient sample, our findings from multiple sectors in Australia extend our knowledge on crisis leadership by revealing differences in sectorial perspectives of crisis leadership. Further, these findings help refine the extant traditional explanations of leadership and especially offer an enhanced understanding of leadership during a crisis. Consequently, our findings support future research that could help identify specific attributes of leaders navigating organizational crises. Such future research could subsequently help develop a theory on crisis leadership based on a valid and reliable measurement for assessing crisis leadership effectiveness in diverse organizational settings.

Our study is based on multi-sector data and consequently lays a solid foundation for extending the conceptualization of leadership during crisis, and the need to reconceptualize effective leader attributes useful in crisis contexts. Theoretically, the current study extended recent research on crisis leadership, by examining the conceptualizations of crisis leadership within specific Australian sectors.

The purpose of this paper is to explore the usefulness of the concept to thinking about Research Data Management (RDM). The concept of “wicked problems” seeks to differentiate very complex, intractable challenges from tamer issues where approaches to problem solving are well-understood.

The paper is based on and co-authored by a collaboration of practitioners from libraries, information technology and research administration, with facilitators from the Sheffield Information School. Participants worked together in two-day-long workshops to understand the wicked problem concept and advice on leadership in wicked problem contexts.

Participants concurred that RDM had many features of a wicked problem and most of Grint’s advice on leadership for wicked problems also resonated. Some elements of the issue were simple; participants were optimistic about improving the situation over time. Participants were resistant to the more negative or fatalistic connotations of the phrase “wicked problem”. Viewing RDM as a wicked problem is an interesting way of looking at it as a challenge for support professionals.

The notion of a wicked problem is a generative concept that can be usefully added to professional vocabulary.

The paper captures an in-depth response from practitioners to the notion of wicked problems as a lens for examining RDM.

The importance of networks has been established in the development of commerce and capitalism, with key concepts reflecting both the dynamic and permeable characteristics of networks. Such attributes are exemplified by religious networks, which have been typically dismissed in terms of economic contribution as being both risk-averse and bounded by ethical barriers imposed by theology. This paper aims to examine the Religious Society of Friends (Quakers) in the long 18th century to evidence the multi-plexity and density of connections and suggest that adherence to the Quaker discipline acted as a trust-based attribute and substituted for repeated iteration.

The archival investigation centres upon an analysis of “The Catalogue of Quaker Writing” and a close re-reading of the seminal text “Quakers in Science and Industry”, an authoritative account of Quaker firms and families in industry and commerce. By identifying multiple possible social network connections in Raistrick’s work, this paper reviewed and analysed The Catalogue of Quaker Writing to examine the presence or absence of these connections in the Quaker network in the long 18th century.

This paper shows how the Quaker network was an unusually dense network that benefited co-religionists by enabling commerce through its unique topography. In a period characterized by the absence of formal institutional mechanisms to regulate behaviour, Quaker discipline acted as a quasi-regulatory mechanism to regulate membership of the network and to govern member moral behaviour.

The Quakers offer an opportunity to examine an early modern network to gain important insights into key aspects of network topography. By using social network analysis, this paper shows how Quakers performed a multiplicity of roles, which encouraged multiple modes of contact between members of the society in a dense network of contexts, which, in turn, provided high levels of connectedness between individuals. This unique range of roles, shared among a relatively small group of individuals, ensured that the degrees of separation between roles were very few; similarly, the plethora of connections resulted in a density, which not only allowed for multiple ways to engage with other individuals but also ensured no individual would become a bottle-neck or indeed a gateway that would prevent access. This unique topography was also highly unusual in that it was permeable to any aspirant member upon acceptance of the discipline – neither poverty nor lack of social status was barriers to membership. This unusual network offered atypical commercial advantages for its members.

This paper aims to contribute to the understanding of organizational identity through an analysis of shared identity narratives at the UK‐based specialist tour operator Laskarina Holidays.

Predicated on a view of organizations as linguistic constructs, it is argued that individual and collective identities are narrative accomplishments, and that organizations tend often to be characterised by identity multiplicity.

A case study is presented featuring three distinctive but interwoven collective identity narratives (which are labelled “utilitarian”, “normative” and “hedonic”), and these are contrasted with some “dissonant” voices. It is argued that change in organizations is, at least in part, constituted by alterations in people's understandings, encoded in narratives, and shared in conversations.

The research contribution that this paper makes is twofold. First, it makes an argument for theorizing organizational identities as narratives, constituted within discursive regimes, and continuously changing as they are created and re‐created by all participants. Second, it suggests that the narratological approach to theorizing and researching organizational identities is important because it both assists one's efforts to analyze identities as the outcomes of processes of hegemonic imposition and resistance, and allows one to read polysemy back into ethnographic research.

It is now forty years since there appeared H. R. Plomer's first volume Dictionary of the booksellers and printers who were at work in England, Scotland and Ireland from 1641 to 1667. This has been followed by additional Bibliographical Society publications covering similarly the years up to 1775. From the short sketches given in this series, indicating changes of imprint and type of work undertaken, scholars working with English books issued before the closing years of the eighteenth century have had great assistance in dating the undated and in determining the colour and calibre of any work before it is consulted.

THE best description of this Indicator is published on a large folio four‐page statement written by Mr. John Maclauchlan, Chief Librarian of the Dundee Free Library, and issued on September 22nd, 1879. This sheet is headed, “ Description and Method of using Kennedy's Indicator, invented for the Dundee Free Library in January, 1875, and constantly used therein since July of that year” and contains illustrations of the counter and details of the construction of the Indicator. The following description is abstracted from it:—“This contrivance consists of a series of upright glazed frames so placed as to be easily inspected by the public at the front, or glazed side, and by the library attendants at the back. … Each frame is divided into twenty vertical columns by slips of mahogany, and each of these slips is again sub‐divided into 100 sloping slits by pieces of stiff millboard [now zinc], tightly held in saw cuts made in the sides of the mahogany slips … As the lower edge of each piece of millboard is a little above that of the next one below it, sufficient space is visible of their lower ends in front, and of their upper ends at the back of the Indicator, to receive the catalogue number of each book in the library, printed in bold figures and pasted at the end of the millboard [zinc] strips with strong paste.” Each borrower is provided with a ticket measuring 5⅜ inches by 1 inch, ruled as follows :—

This paper is concerned with the historical record of one business in the UK, which has long laid claim to the moral high ground in the conduct of its affairs – the amalgam of consumer co-operative business organisations, which eventually merged to become the Co-operative Group at the beginning of the 21st century. This paper aims to offer an assessment of the record of the British consumer co-operative movement’s efforts to abide by and promote its values and principles during the first 137 years of its existence (1863 to 1990).

The paper is developed using largely qualitative research methods and a variety of sources. These include archival resources and business-historical materials such as committee minutes and correspondence. These materials have been complemented by several semi-structured recorded interviews with senior members of the Co-operative Group.

The authors develop several conclusions. First, where ethical choices were possible and no serious commercial interests were impaired, the co-operative movement could and usually did do its best to adhere to its principles. Second, in several instances, commercial interests did frequently trump ideals. Finally, the organisational structure of the movement made it very difficult to ensure that co-operative principles and values were adhered to.

This paper presents a unique case-study that examines the inherent tension between commerce and ethics in the co-operative movement.

The purpose of this chapter is to explore the interaction between access-based consumption (ABC) and consumer culture in the specific context of baby products, and connect the two streams of consumer research and design theory, by associating ABC with product service systems (PSS) which are seen as desirable as they offer a promise of sustainability.

Within an action research approach consisting of the establishment of a pilot service provision, we conducted ethnographies including in-depth interviews and focus groups.

The adoption of access-based provisions is constrained by low compatibility with consumer culture. Consumers are concerned with the provision’s ability to satisfy their needs, what this mode of consumption says about them, and the extent to which it associates them with communities of practice.

The limitations are the typical ones of action research, which is linked to a unique, researcher-generated context where the researcher is also a participant, and therefore are difficult to generalize.

The large-scale implementation of PSS underpinning ABC is problematic as it challenges consumers’ needs for self-expression and affiliation; however, we found that consumers in this specific context are responsive to the environmental efficiency of PSS.

Our research explores the intersection between consumer research and design, and consumers’ response to sustainable business models which underpin ABC.

I would like to be able to report that the film Salmer fra kjokkenet (Kitchen Stories) (dir. Bente Hamer, 2003) was a direct consequence of the powerful arguments I made for the use of ethnography in housing studies almost 20 years ago (Franklin, 1990). Sadly, I cannot! In this touching comedy drama from Norway, a team of Swedish ethnographers working from the Swedish Home Research Institute descend on a remote rural locality in Norway during the 1950s in order to study the kitchen habits and cultures of single living men. It is an improbable quest, until one learns that the same team discovered how Swedish housewives needlessly walk the equivalent distance between Stockholm and the Congo every year as they go about their routine kitchen business; a finding that successfully paved the way for more efficient kitchen design and culture. So it was that the team descended on the very perplexed and uncooperative Norwegian bachelors (the last sub-group in their programme) in order to map out their domestic inefficiencies. Comic tension is built both through their ethnographic props (the researchers were to sit on giant stools in the kitchens, giving them panoptic vision), rules (they were not to talk to respondents, although that proves awkward when lights are turned out by thrifty Norwegians) and living spaces (they were to live in specially designed, round caravans parked outside their respondent's homes). The film would have been a vindication of my arguments not so much because it demonstrates the truth that practical housing outcomes can arise from spending sufficient periods of time studying cultural milleux, but because it also demonstrates that the relationship between researchers and respondents become more productive over time, resulting in more reliable data, better understandings of that millieux and what their problems (and therefore often ‘ours’) actually consist of.