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Article
Publication date: 1 November 1992

Francis Duffy, Andrew Laing and Vic Crisp

Questions the essential nature of the office building itself in astudy, The Responsible Workplace, which criticizes thestereotype found in North America and Northern Europe…

554

Abstract

Questions the essential nature of the office building itself in a study, The Responsible Workplace, which criticizes the stereotype found in North America and Northern Europe. Identifies two realities which drive the demand for improvement: more powerful IT and more discriminating users. Lists the changing factors which will influence the design and use of the office buildings of the future: businesses, user expectations, technologies, IT and intelligent buildings, building performance, environmental issues, locations, patterns of office work, and regulatory perspectives. Finally, identifies ten initiatives for innovation which will virtually remake the working environment and invent the cities of the 2000s.

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Facilities, vol. 10 no. 11
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 October 2003

Andrew M. Laing

Surveys of corporate real estate executives in North America and elsewhere in the world indicate significant shifts in their thinking in the aftermath of the terrorist attacks on…

400

Abstract

Surveys of corporate real estate executives in North America and elsewhere in the world indicate significant shifts in their thinking in the aftermath of the terrorist attacks on the World Trade Center and the Pentagon. Aside from the predictably much greater concern with planning for emergency escape from buildings, executives indicated that the greatest shifts in their thinking centred around issues of security of information technology and communication systems; greater use of teleconferencing and video‐conferencing (reducing travel); and more new ways of working such as homeworking, satellite and neighbourhood work centres, and hotelling. Along with such changes in practice, executives also indicated the desire to create stronger communities within their organisations, even as they also expect further to disperse their activities across locations. There is a slight shift in preference away from downtown locations and a much higher overall concern with occupancy control over the spaces that they occupy. In North America especially, there is a shift away from occupancy of high‐profile named buildings. Overall the surveys indicate that corporate real estate executives are moving ahead with distributed work‐location strategies, increasing their reliance on virtual technologies for collaboration, and re‐thinking the branding of their physical assets and the nature of community in their organisations. All of these changes further indicate the increasingly integrative role of corporate real estate within wider business strategy and a closer alignment of corporate real estate activities with human resources, organisational development and information technology.

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Article
Publication date: 31 August 2010

Describes training for the CSCS electrical certification scheme health and safety test carried out by UK contractor Grimwood and Dix.

607

Abstract

Purpose

Describes training for the CSCS electrical certification scheme health and safety test carried out by UK contractor Grimwood and Dix.

Design/methodology/approach

Explains the background to the training, the way in which it is organized and the benefits it has brought.

Findings

Reveals that the training has helped to reduce minor accidents at the firm by around 40 percent, improved employee retention and enhanced the company's reputation for professionalism.

Practical implications

Details the significant savings made by carrying out the training in‐house.

Social implications

Highlights how the UK construction industry in general is placing more emphasis on health and safety and operative competence.

Originality/value

Reveals that Grimwood and Dix has been approved as a test center by the test's awarding body, and so is able to train operatives from other companies.

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Human Resource Management International Digest, vol. 18 no. 6
Type: Research Article
ISSN: 0967-0734

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Article
Publication date: 25 September 2009

Jayne Brown, Yvonne Robb, Kathleen Duffy and Andrew Lowndes

This paper argues that all parties in care settings ‐ that is, older people and their carers, qualified and unqualified staff and students ‐ have learning needs, and that an…

59

Abstract

This paper argues that all parties in care settings ‐ that is, older people and their carers, qualified and unqualified staff and students ‐ have learning needs, and that an appreciation of these needs is essential if high‐quality care and a positive work environment are to be achieved. It describes the rationale for, and the development of, the Profile of Learning Achievements in Care Environments (PLACE) approach. Building on the notions of relationship‐centred care and underpinned by the 'Senses Framework', PLACE seeks to provide a toolkit for identifying learning needs, establishing what seems to be working well and agreeing areas in need of improvement. The theory underpinning PLACE and the methodology for its development are described and potential areas for application are considered.

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Quality in Ageing and Older Adults, vol. 10 no. 3
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 17 August 2015

Andrew Duffy

This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by…

2002

Abstract

Purpose

This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by review sites (electronic word-of-mouth [eWOM]) which have immense experience of hotels but cannot know the individual traveler. Sites such as TripAdvisor® offer millions of reviews, and travelers often reduce that to a manageable amount by focusing on reviews by writers who show homophily, i.e. are similar to them in terms of travel interests. These sites represent a form of eWOM recommendation; what is not clear is how much they replace or augment traditional WOM.

Design/methodology/approach

Dual-method content analysis of semi-structured interviews with a heterogeneous purposive sample of regular users of TripAdvisor (N = 30), followed by a survey of TripAdvisor users (N = 237).

Findings

Friends were considered the most credible information source, although friends showing greater homophily were more valued than others. However, in some circumstances, subjects found eWOM more credible: when they wanted greater certainty in their hotel choice, so complete information was important; when the hotel was for a special occasion or special people; and for feelings of empowerment. Most subjects compared all sources rather than relying on one.

Originality/value

This study reminds hotel managers that while eWOM is accessible and analyzable, it may not fully represent guests’ opinions; hotels’ marketing strategy should balance it with other recommendation networks. As guests compare sources, consistency in all forms of customer engagement is also essential.

Details

Journal of Hospitality and Tourism Technology, vol. 6 no. 2
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 1 April 1969

ANDREW Carnegie stands apart from all other library benefactors. No other man has given so much, or given so widely, in the cause of library progress. Although the United Kingdom…

67

Abstract

ANDREW Carnegie stands apart from all other library benefactors. No other man has given so much, or given so widely, in the cause of library progress. Although the United Kingdom was not the main recipient of his bounty, it received from him, personally, about £12 million, and considerable sums, in addition, from the Trust which he founded. It might well be expected, therefore, that his name would always be in our minds and that we would remember him more kindly than any other library benefactor. But it is not so.

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New Library World, vol. 70 no. 10
Type: Research Article
ISSN: 0307-4803

Available. Content available

Abstract

Details

British Food Journal, vol. 110 no. 4/5
Type: Research Article
ISSN: 0007-070X

Available. Content available

Abstract

Details

British Food Journal, vol. 110 no. 1
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 June 2020

Mohammadreza Akbari and Robert McClelland

The purpose of this research is to provide a systematic insight into corporate social responsibility (CSR) and corporate citizenship (CC) in supply chain development, by analyzing…

3313

Abstract

Purpose

The purpose of this research is to provide a systematic insight into corporate social responsibility (CSR) and corporate citizenship (CC) in supply chain development, by analyzing the current literature, contemporary concepts, data and gaps for future discipline research.

Design/methodology/approach

This research identifies information from existing academic journals and investigates research designs and methods, data analysis techniques, industry involvement and geographic locations. Information regarding university affiliation, publishers, authors, year of publication is also documented. A collection of online databases from 2001 to 2018 were explored, using the keywords “corporate social responsibility”, “corporate citizenship” and “supply chain” in their title and abstract, to deliver an inclusive listing of journal articles in this discipline area. Based on this approach, a total of 164 articles were found, and information on a chain of variables was collected.

Findings

There has been visible growth in published articles over the last 18 years regarding supply chain sustainability, CSR and CC. Analysis of the data collected shows that only five literature reviews have been published in this area. Further, key findings include 41% of publications were narrowly focused on four sectors of industry, leaving gaps in the research. 85% centered on the survey and conceptual model, leaving an additional gap for future research. Finally, developing and developed nation status should be delineated, researched and analyzed based on further segmentation of the industry by region.

Research limitations/implications

This research is limited to reviewing only academic and professional articles available from Emerald, Elsevier, Wiley, Sage, Taylor and Francis, Springer, Scopus, JSTOR and EBSCO containing the words “corporate social responsibility”, “corporate citizenship” and “supply chain” in the title and abstract.

Originality/value

This assessment provides an enhanced appreciation of the current practices of current research and offers further directions within the CSR and CC in supply chain sustainable development.

Details

Benchmarking: An International Journal, vol. 27 no. 6
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 11 September 2017

Andrew MacKenzie

The purpose of this paper is to explore the role of planners and designers in supporting residents to negotiate the challenges of rebuilding after wildfire on the urban fringe…

325

Abstract

Purpose

The purpose of this paper is to explore the role of planners and designers in supporting residents to negotiate the challenges of rebuilding after wildfire on the urban fringe. The research seeks to understand how planning and design professionals, in providing professional services, comprehend the changing expectations of residents transitioning from emergency to the slow process of achieving a post fire normal state through the project of redesigning their homes.

Design/methodology/approach

This paper uses semi-structured interviews to examine the role of planners and designers employed to facilitate and assess, or provide design services for residents who rebuilt houses after the 2003 bushfires in Canberra, Australia’s Capital City. Narrative analysis was used to identify emerging themes based on their professional experiences during the redevelopment of the suburb.

Findings

Case analysis shows that external influences were significant contributing factors in determining the design of houses rebuilt after the fires. The goal for both the designers and residents was to design a more sustainable built form; however, this was not achieved as external social and cultural influences came into the decision-making process.

Practical implications

The paper provides a different perspective on the competing goals planners and designers face in supporting residents to rebuild after disasters such as wild fires. It highlights the changing nature of the relationship between professionals and community. In particular, the research suggests planners can play an important role as observers and facilitators of long-term change occurring in the years after wildfire. The research provides insights into how planners and building designers may better serve the community by gaining a better understanding of the changing nature of redevelopment over time.

Originality/value

The research provides a novel approach to understanding the challenges facing planners and building designers working with residents to rebuild houses after wildfire. The paper makes the case for a better understanding of the temporal dynamics and external influences affecting decision making in post disaster redevelopment of homes.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 8 no. 4
Type: Research Article
ISSN: 1759-5908

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