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The purpose of this paper is to introduce a layered, comprehensive model of quality of service (QoS) for local eGovernment, and discuss its feasibility on a regional eGovernment case study. The eGovernment online services are becoming a key infrastructure for advanced countries. They allow significant efficiency gains in different sectors of society, offering benefits for individual citizens and for the community as a whole. The deployment of online services alone is not sufficient in order to qualify an eGovernment strategy. The intrinsic and perceived quality of services offered, as well as the actual impact of new functionalities, should be properly measured and taken into account.

This paper presents an applied research study for a quality‐focused evolution of a service‐oriented architecture for local eGovernment portals. This investigation was based on three main layers: the perceived quality and effective impact of services (G2C layer), the effectiveness of the deployed processes (WFM layer) and finally, the system‐level efficiency (G2G layer).

The measurement of quality with respect to eGovernment services is a complex task which requires appropriate tools to tackle the different aspects of the problem. Specifically, active and passive tools (respectively surveys and usage analysis) should be used to evaluate the quality perceived by the users as well as the utility of the service itself. The efficiency of the back office workflow must be estimated measuring statistical and dynamical indicators. Finally, technical measures should be used to monitor the responsiveness and scalability of software implementations and deployment systems.

A better knowledge regarding (e‐)Government service delivery processes, their QoS and their impact on the society can empower both citizens and local administrators, and can help them to better improve the effectiveness of local government.

The multi‐layered quality measurement architecture proposed in this paper offers local governments the capability to systematically monitor and analyse the quality of their online services. The business process management technologies allow citizens to get a better knowledge of the service delivery processes; the QoS measurements allow to improve control on them; and the eGovernment Intelligence model allows to better quantify their actual social impact.

Artificial fruit ripening is hazardous to mankind. In the recent past, artificial fruit ripening is increasing gradually due to its commercial benefits. To discriminate the type of fruit ripening involved at the vendors’ side, there is a great demand for on-sight ethylene detection in a nondestructive manner. Therefore, this study aims to deal with a comparison of various laboratory and portable methods developed so far with high-performance metrics to identify the ethylene detection at fruit ripening site.

This paper focuses on various types of technologies proposed up to date in ethylene detection, fabrication methods and signal conditioning circuits for ethylene detection in parts per million and parts per billion levels. The authors have already developed an infrared (IR) sensor to detect ethylene and also developed a lab-based setup belonging to the electrochemical sensing methods to detect ethylene for the fruit ripening application.

The authors have developed an electrochemical sensor based on multi-walled carbon nanotubes whose performance is relatively higher than the sensors that were previously reported in terms of material, sensitivity and selectivity. For identifying the best sensing technology for optimization of ethylene detection for fruit ripening discrimination process, authors have developed an IR-based ethylene sensor and also semiconducting metal-oxide ethylene sensor which are all compared with literature-based comparable parameters. This review paper mainly focuses on the potential possibilities for developing portable ethylene sensing devices for investigation applications.

The authors have elaborately discussed the new chemical and physical methods of ethylene detection and quantification from their own developed methods and also the key findings of the methods proposed by fellow researchers working on this field. The authors would like to declare that the extensive analysis carried out in this technical survey could be used for developing a cost-effective and high-performance portable ethylene sensing device for fruit ripening and discrimination applications.