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This paper describes the personal history and intellectual development of Morris B. Holbrook (MBH), a participant in the field of marketing academics in general and consumer research in particular.

The paper pursues an approach characterized by historical autoethnographic subjective personal introspection or HASPI.

The paper reports the personal history of MBH and – via HASPI – interprets various aspects of key participants and major themes that emerged over the course of his career.

The main implication is that every scholar in the field of marketing pursues a different light, follows a unique path, plays by idiosyncratic rules, and deserves individual attention, consideration, and respect … like a cat that carries its own leash.

In the case of MBH, like (say) a jazz musician, whatever value he might have depends on his originality.

The purpose of this study is to rank additive manufacturing (AM) processes for microfabrication using integrated fuzzy analytic hierarchy process (AHP)-technique for order of preference by similarity to ideal solution (TOPSIS).

AM technology selection is formulated as multi-criteria decision-making (MCDM) problem and ranking is obtained using fuzzy AHP-TOPSIS. Five candidate processes considered are laser-induced forward transfer (LIFT), microstereolithography, micro-selective laser sintering (micro-SLS), inkjet, micro 3D printing.

Criteria weights are obtained using fuzzy AHP, and ranking is obtained using fuzzy TOPSIS. The top ranked criteria include material compatibility, geometrical complexity and minimum feature size. The ranking sequence is LIFT > microstereolithography > micro-SLS > inkjet > micro-3D printing.

In the present study, ten criteria and five alternatives are used. In future, additional criteria and alternatives could be considered in line with technological advancements.

The generated ranking enabled the selection of appropriate AM process for microfabrication.

The application of hybrid MCDM approach for ranking AM processes for microfabrication is the contribution of the study.

In many sectors property rights over knowledge and information are weak as they are embodied in employees, competitors can copy or customers can pirate. Yet comprehensive studies show that firms systematically invest in these assets. We offer a simple taxonomy of strategies that firms use to cope with weak property rights.We classify these strategies in three groups: (i) Some firms threaten offenders with strong competition. (ii) Other firms exploit complementarities and offer potential offenders a better deal than they can get elsewhere. (iii) And yet other firms exploit weak property rights and make profits on complementary assets or products that they can own.We go beyond taxonomy by showing when a particular strategy works. It depends systematically on the characteristics of both the asset and the investing firm.

This paper aims to trace the origins, development and future of the consumption experience as a concept in marketing and consumer research.

The author relies on subjective personal introspection to describe his involvement in the introduction and elaboration of the consumption-experience concept.

The author finds that the concept of the consumption experience has extended to many areas of marketing and consumer research, with widespread applicability in the creation of brand-related promotional messages.

The consumption experience is central to our understanding of consumers and deserves full exploration in the work of consumer researchers.

Working with Professor Elizabeth Hirschman, the author played a pioneering role in understanding the consumption experience and is happy to see that their contribution has encouraged others to pursue related themes.

This paper aims to examine: the status and the use of financial and non‐financial measures, and the balanced scorecard (BSC) in Bangladeshi companies; the reasons for BSC adoption; and associated problems.

Data via a questionnaire were obtained from the chief accounting and finance officers of a cross section of 60 Bangladeshi companies listed on the Dhaka Stock Exchange. A combination of descriptive statistics, bi‐variate, and multi‐variate techniques of statistics were used to test three research questions.

The results indicate that financial measures are more widely used, but that 78.4 per cent of companies use some non‐financial indicators. Further, the exercise of a full BSC is limited to only 10 per cent of the sample. The results also show that companies adopt these frameworks to aid decision making, and the problems associated with the adoption of BSC include a cost‐benefit perspective and a lack of management support.

The findings suggest many companies are using a dashboard of financial and non‐financial performance measures that could possibly be a precursor to adopting more holistic performance measurement frameworks like the BSC.

There have been recent calls for more in‐depth analysis of the management accounting systems of emerging countries and these findings contribute further knowledge to an under researched area. In particular, the paper demonstrates how a performance measurement framework may evolve in an emerging country context.

Travel ban, restriction and health hazards are the results of disruptive shocks in the tourism industry leading to a significant negative impact on the tourism business. We investigated the COVID-19 induced different restrictions effects in Bangladesh through the synthesis of the literature evidence. Our study found the tourism industry is one of the hardest-hit service industries worldwide during the pandemic. The main purpose of this chapter is to discuss the impact of COVID-19 on the tourism and hospitality industry in Bangladesh. New post-epidemic potentials for sustainable tourism growth are outlined. The consequences of COVID-19 in global sustainable tourism are discussed using a qualitative technique based on emergent literature, the most recent tourism reports and content analysis in this chapter. This book chapter complements the literature inventory on COVID-19 by estimating and tracking the world economy's major effects, the impact on sustainable travel and tourism, the effects on nature wildlife tourism and (new) openings for further sustainable tourism. Finally, it analyses the nature and scope of COVID-19's effects on tourism, recovery and resolution in the post-pandemic tourism industry, as well as the suggestions for future growth of sustainable tourism.

This study aims to develop a system framework to organise, manage and evaluate 3D printing (3DP) services in the cloud and help users select the best service according to application requirements.

Users can personalise their 3DP services based on their application requirements. The user is supplied with the performance capabilities and trust of all possible services. If the user is unable to select a service directly from the list of possible 3DP services, he/she can assign preference values for the application requirements to make a trade-off between the performance capabilities of services provided in terms of response time, manufacturing capabilities, lead time, cost and data integrity. After obtaining the finished product, the performance trust of the selected service are modified based on consumer feedback regarding their satisfaction. The accumulated input of a service's users is used to dynamically update its performance trust and is offered to new customers as a guide.

An industry case study is applied to verify the proposed methodology. The systematic order of the system framework demonstrated its efficiency in customising production based on trusted 3DP service providers.

The system upgraded the conventional 3DP service evaluation and selection approach. It considers the evaluation criteria of 3DP resources and the trust of service performance in the cloud context. The system favours 3DP cloud service providers. A registry tool is proposed to allow 3DP service providers to comprehensively define their services. By implementing a trust evaluation approach, 3DP service providers' trust are regularly updated based on their historical performances. In addition, a punishment mechanism is designed to motivate service providers to publish their true performance capabilities, therefore promoting a competitive environment and resulting in more reliable services.

Pervasive services and smart environments are becoming more and more popular as an ever‐increasing number of people enjoys these services typically by means of portable devices. These devices are battery‐fed and, thus, energy efficiency is a critical factor for the deployment of pervasive services. In this paper we focus on multimedia streaming services for mobile users. Specifically, we consider a scenario where mobile users with Wi‐Fi devices access the Internet to receive audio files from a remote streaming server. We propose a proxybased architecture and an energy‐efficient streaming protocol that minimize the energy consumption of the Wi‐Fi interface at the mobile device, while guaranteeing the real‐time constraints of the audio streaming. The experimental analysis performed on a prototype implementation shows that our solution allows an energy saving ranging from 76% to 91% of the total consumption due to the network interface. Moreover, it also preserves a good user‐level Quality of Service.

The growth of research into whistle-blowing has produced some compelling insights into this important organizational phenomenon, but a number of areas remain under-explored, particularly the role of emotion and our understanding of the far more common response to wrongdoing, namely inaction. In this chapter we seek to problematize current conceptualizations of whistle-blowing and wrongdoing, as a basis for examining employee silence in the face of wrongdoing. We suggest that quiescent silence can be viewed as an emotion episode, and draw upon the feedback theory and the sensemaking paradigm to develop this proposition, illustrated through an analysis of accounts of quiescent silence in a clinical setting. We propose a new concept of “cues for inaction” which offers insights into the way quiescent silence arises and persists.

In the present scenario, the demand for additive manufacturing (AM) has increased. Taking into account environmental problems and sustainability, manufacturers are now also considering the environmental and sustainability criteria in their decision-making process. The sustainability concept is known as the triple-bottom line, namely, economic, social and environmental perspectives. Sustainable concept selection in the manufacturing organisation can be considered as the selection of sustainable material, product design, process, method and technology. This study aims to select an appropriate AM process by considering sustainability from various available techniques.

Appropriate sustainable performance indicators for the AM were identified based on literature as well as in discussion with experts and decision-makers. The model addresses all the major dimensions of sustainable concepts of AM such as material/product quality, machine performance, market stability, total cost and ecological values. A hybrid multi-criteria decision-making approach, i.e. stepwise weight assessment ratio analysis and complex proportional assessment methods, have been used to select the best AM technique. While selecting criteria affecting AM machines and processes, criteria based on the sustainable concept are considered.

Among the four selected AM processes, i.e. fused diffusion modelling (FDM), laminated object manufacturing (LOM), stereolithography apparatus (SLA) and selective laser sintering (SLS), the best alternative was found to be FDM.

The present study highlights some limitations in the selection of AM process and methodology used in this research. This study considers only four AM processes, i.e. FDM, LOM, SLA and SLS. Future work may include considering other AM processes and criteria that affect the sustainability of AM.

The present work will help researchers and production managers to decide the best AM alternatives to fabricate desired parts. Hence, AM can help in maximum energy utilisation, optimal consumption of resources, minimum material wastage and reduction of CO₂ emission.

The study considers some important criteria, including energy consumption, eco-friendly and wastage-free production, that help sustainable AM. This study can result in a good economic efficiency of AM industries and, therefore, positively impact customers using green products.