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This paper aims to examine how external marketing messages, which are generally used to convey company and product information to external target audiences, influence job attitudes and behaviors of salespeople.

The study is conducted based on survey data on 348 salespeople working at regional banks in the Midwestern USA. The relationships among salespeople’s perceptions of marketing messages (i.e. in terms of value incongruence and claim inaccuracy), organizational cynicism, job attitudes (i.e. organizational commitment and job satisfaction) and behaviors (i.e. extra-role performance) are empirically tested.

Salespeople’s perceptions of value incongruence and claim inaccuracy of marketing messages heighten organizational cynicism, which in turn negatively impacts on organizational commitment, job satisfaction and extra-role performance. Also, inaccurate claim directly decreases job attitudes and behaviors.

The results are limited to salespeople in financial institutions, and future research should investigate perceptions of non-customer contact employees in other industry contexts. Future investigation may also include objective performance metrics and consumer satisfaction ratings.

Service firms should strive to align salespeople’s perceptions of marketing messages with firms’ intended goals from those messages.

Drawing on attitude theory and perspectives from sales literature, social psychology and organizational behavior literature, in the first of such investigations, the authors studied the impact of external marketing messages on salespeople’s cynicism, job attitudes and behaviors.

This paper aims to report on a preliminary study of how professionally qualified immigrants from Hong Kong to Canada make sense of their experiences, particularly workplace opportunities.

The study is framed by a Critical Sensemaking approach, involving in-depth interviews with 12 informants from the Hong Kong Chinese community and discursive analysis (Foucault, 1979) of the local and formative contexts in which they are making sense of workplace opportunities.

The findings suggest that a dominant discourse of “integration” strongly influences the way that professionally qualified immigrants come to accept the unchallenged assumptions that the government is providing help for them to “get in”; and that ethnic service organizations are offering positive guidance to the immigrants’ workplace goals and opportunities. Immigrants’ identity and self-worth are measured by whether they “get in” – integrate – into so-called mainstream society. The effect of this hidden discourse has been to marginalize some immigrants in relation to workplace opportunities.

The interplay of structural (i.e. formative contexts and organizational rules), socio-psychological (i.e. sensemaking properties) and discursive contexts (e.g. discourses of immigration) are difficult to detail over time. The interplay – although important – is difficult to document and trace over a relatively short period of time and may, more appropriately lend itself to more longitudinal research.

This paper strongly suggests that we need to move beyond structural accounts to capture the voice and agency of immigrants. In particular, as we have tried to show, the sensemaking and sensemaking contexts in which immigrants find themselves provide important insights to the immigrant experience.

This paper suggests widespread policy implications, with a call for greater use of qualitative methods in the study of immigrant experience. It is suggested that policymakers need to move beyond uniform and structural approaches to immigration. How selected immigrants in context make sense of their experiences and how this can help to identify improved policies need to be understood.

This paper is original in going beyond both structural and psychological accounts of immigration. Through the developing method of Critical Sensemaking, the study combines a focus on structure and social psychology and their interplay. Thus, providing insights not only to the broad discriminatory practices that so-called non-White immigrants face in Canada (and likely other industrial societies) but how these are made sense of. The study is also unique in attempting to fuse sensemaking and discourse analysis to show the interaction between individual sensemaking in the context of dominant discourses.

This chapter focuses on the presence and accomplishments of Black women across the leadership spectrum within the context of historically Black colleges and universities.

This study aims to examine the economic cost imposed by capital markets of section 1502 of the Dodd-Frank Act of 2010 on conflict minerals (CM). The authors analyse a sample of first-time CM disclosures made by US companies in 2010-2012.

The authors measure the market response to these disclosures and compare it to the response of a matched control sample of non-disclosers. An overall negative response could arise from regulatory costs, changes in management decision making, or customers' social concerns about CM. An overall positive response could reflect the benefits of disclosure transparency.

The authors find that the negative effects of the disclosures outweigh any positive effects. The authors also find more limited negative effects for the control sample, since they are likely to be future CM disclosers.

Because companies' balance sheets do not report these negative effects, the results imply that investors price supply chain activities related to CM as an off-balance sheet liability.

The results agree with companies' assertions of a substantial cost to implement the CM provision. The authors estimate an aggregate loss of shareholder value for the sample of $6.5 to $13.1 billion.

These results show that regulators' and stakeholders' demands for increased transparency can be costly to shareholders when the disclosures induce changes in management decision making and raise customers' social concerns about supply chain sustainability.

The study is the first to examine the economic effects of companies' initial disclosures about CM under the Dodd-Frank Act of 2010.

This paper sets out to understand how immigrants to Canada (specifically Hong Kong immigrants) deal with competing senses of their situation in deciding how or whether to adjust to their new environment. In particular, the purpose of this paper is to focus on the “in-between state” of mind where individuals try to manage competing senses of their experiences in Canada.

The authors draw on critical sensemaking (CSM) in the study of the micro-processes of identity work at play among a group of 19 Hong Kong Chinese skilled immigrants to Canada.

The study’s findings indicate that immigrant experiences are often filtered through the competing sensemaking of the immigrants themselves and those of the so-called “host” community. As the study of Hong Kong immigrants suggests, this can lead to confused and compromised experiences of being an immigrant in the Canadian context.

The study was confined to immigrants to Canada from Hong Kong. Further study of different immigrant groups may throw light on the extent to which competing sensemaking is related to cultural differences that affect not only the distance in understanding but the management of that distance.

The paper contributes to the diversity management literature and practice through understanding immigrants’ identity construction and its oscillations, influences, and restrictions as agency in context.

The paper helps diversity managers, policy makers, and social activists to understand the role of sensemaking when providing social and structural support in workplace contexts.

The study reveals the importance of sensemaking in the experiences of immigrants to Canada. In particular, it broadens knowledge of the problems of adjusting to a new (national) environment from structural constraints to micro-processes of making sense. In the process, the study of the management of competing senses of an environment contributes to the development of CSM with the focus on, what we call, the state of in-betweeness.

Adolescence is a period of new experiences, including dating. Romantic relationships can be a source of stress; one-third of teens experience dating violence (Molidor & Tolman, 1998; Straus, 2004). Teens are also at a heightened risk for suicide; it is the third leading cause of death among teens (Center for Disease Control [CDC], 2013a). Suicidal ideation, threats, and attempts occur within the context of a relationship where there is also dating violence (Chan, Straus, Brownridge, Tiwari, & Leung, 2008; Else, Goebert, Bell, Carlton, & Fukuda, 2009). Due to life course, adolescence may not have knowledge, experience, or skills to manage these situations. Furthermore, these experiences may shape romantic relationship expectations as adults. Both dating violence and suicidality have short- and long-term effects (for example, see Castellví et al., 2017; Coker et al., 2000; Exner-Cortens, Eckenrode, & Rothman, 2013; Holmes & Sher, 2013; Jouriles, Garrido, Rosenfield, & McDonald, 2009; Magdol et al., 1997; Zaha, Helm, Baker, & Hayes, 2013). However, little is known about how young women that experience teen dating violence and partner suicidality respond (except, see Baker, Helm, Bifulco, & Chung-Do, 2015). This study seeks to explore this gap.

As part of a larger study, 16 young women who had experienced a “bad dating relationship” as a teenager also disclosed that their boyfriends had threatened suicide. These young women completed in-depth, retrospective interviews to discuss their experiences. Interviews were transcribed and analyzed using HyperResearch. Life course and grounded theory guided this research.

The young women that experienced suicidal threats by their dating partners were also victims of a range of abusive behaviors in their dating relationships, including verbal, physical, and sexual abuses and controlling behaviors. The young women struggled with how to deal with the suicidal ideation and the abuse concurrently. Some of the young women believed that the threats of suicide were real, and had concerns for their boyfriends’ well-being. Others believed that their boyfriend was using this as a manipulative tactic to get them the stay in the unhealthy relationship. This impacted how young women dealt with and reacted to the abuse, including if they chose to stay in the relationship or not.

This study provides narratives from young women in relationships where there is dating violence and threats of suicide, which adds to our understanding of the dynamics of how life course impacts both dating violence and suicide. The sample is small and not generalizable. Future research should include both partners to provide a more holistic picture of the relationship. Additional research should also examine any differences of experiences based on gender, race and ethnicity, social class, and sexual orientation.

This has serious implications for prevention education and intervention. Policy-makers may want to consider: (1) mandating additional training for teachers and other adults that work with teens, in order to identify warning signs of both dating violence and suicidal ideation, (2) require education for teens on these topics, and (3) ensure evidenced-based interventions are accessible to teens dealing with these issues.

This paper provides a deeper understanding of teen experiences with suicidal threats and how they respond to them within the context of an abusive dating relationship. Policy-makers, advocates, school personnel, and youth may benefit from these findings, particularly in regard to developing appropriate prevention education and interventions.

Effective and robust governance of major projects and programmes in the public sector is crucial to the accountability of the state and the transparency of state spending. The theoretical discourse on governance, in the context of projects and programmes, is not fully mature, although is now sufficiently well developed to warrant an increased scholarly focus on practice. This paper aims to contribute to the empirical literature through a study of assurance routines in the UK Government Major Projects Portfolio (GMPP).

A framework analysis approach to the evaluation of a subset of GMPP database generates original insights into (1) the framing of assurance review recommendations, (2) the treatment of assurance review data and (3) the subsequent tracking of the implementation of actions arising from the assurance review process.

The analysis reveals that the “delivery confidence” of the major projects and programmes included in this study improves during the time that they are assured on the GMPP. This would suggest that “enhanced” governance routines are desirable in programmes and projects that exhibit high degrees of complexity and scale.

The research findings contribute to the wider conversations in this journal and elsewhere on project governance routines and governance-as-practice in the context of government and public services.

Although there is great potential for diversity, library and information science (LIS) is a relatively homogenous profession. Increasing the presence of librarians of color may help to improve diversity within LIS. However, recruiting ethnic minorities into LIS has proven to be difficult despite various initiative including scholarships, fellowships, and locally focused programs. The central questions explored in this research can be divided into two parts: (1) Why do ethnic minorities choose librarianship as a profession? (2) What would motivate members of minority groups to join a profession in which they cannot see themselves?

The research was conducted through semi-structured, qualitative interviews of 32 ethnic minority students from one of four ethnic minority groups (African American, Asian American, Hispanic/Latino, and Native American) currently enrolled in an LIS graduate program. Eleven themes emerged from the data: libraries, librarians, library work experience, LIS graduate program, career plans and goals, education and family, support, mentors, ethnicity and community, acculturation, and views of diversity.

The findings seem to support many assumptions regarding expectations and career goals. The findings related to libraries, librarians, mentors, and support illustrate that many recruitment initiatives are starting in the right place. However, the most noteworthy findings were those that centered on identity, acculturation, and diversity because they dealt with issues that are not often considered or discussed by many in the profession outside of ethnic minority organizations.