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Article
Publication date: 26 July 2018

Chrysanthi Charatsari, Fotis Kitsios, Amalia Stafyla, Dimitrios Aidonis and Evagelos Lioutas

Despite the increasing consumers’ intent to support short food networks, the expansion of short food supply chains (SFSCs) remains limited. The purpose of this paper is to…

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Abstract

Purpose

Despite the increasing consumers’ intent to support short food networks, the expansion of short food supply chains (SFSCs) remains limited. The purpose of this paper is to identify potential antecedents of farmers’ willingness to participate in SFSCs.

Design/methodology/approach

Using data from a sample of Greek farmers the authors examined whether farmers’ citizenship behaviour, the levels of their perceived competencies and the degree to which they feel accepted by their communities affect their willingness to engage in SFSCs.

Findings

Results indicate that producers’ citizenship behaviour does indeed have a positive impact on willingness to participate in SFSCs, whereas their perceptions of the acceptance they enjoy within their communities also significantly predict this willingness. On the contrary, self-perceived lack of communication and collaboration competencies diminishes this willingness.

Originality/value

To the best of our knowledge, this study is one of the first attempts to explore the role of farmers’ competencies in their willingness to participate in SFSCs. In addition, by integrating concepts derived from multiple disciplines, our work adds new factors in the wide spectrum of forces that impel or suppress farmers’ willingness to take part in alternative food distribution networks.

Details

British Food Journal, vol. 120 no. 10
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 October 2003

Constantinos J. Stefanou, Christos Sarmaniotis and Amalia Stafyla

Current competitive challenges induced by globalization and advances in information technology have forced companies to focus on managing customer relationships, and in particular…

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Abstract

Current competitive challenges induced by globalization and advances in information technology have forced companies to focus on managing customer relationships, and in particular customer satisfaction, in order to efficiently maximize revenues. This paper reports exploratory research based on a mail survey addressed to the largest 1,000 Greek organizations. The objectives of the research were: to investigate the extent of the usage of customer‐ and market‐related knowledge management (KM) instruments and customer relationship management (CRM) systems by Greek organizations and their relationship with demographic and organizational variables; to investigate whether enterprises systematically carry out customer satisfaction and complaining behavior research; and to examine the impact of the type of the information system used and managers’ attitudes towards customer KM practices. In addition, a conceptual model of CRM development stages is proposed. The findings of the survey show that about half of the organizations of the sample do not adopt any CRM philosophy. The remaining organizations employ instruments to conduct customer satisfaction and other customer‐related research. However, according to the proposed model, they are positioned in the first, the preliminary CRM development stage. The findings also suggest that managers hold positive attitudes towards CRM and that there is no significant relationship between the type of the transactional information system used and the extent to which customer satisfaction research is performed by the organizations. The paper concludes by discussing the survey findings and proposing future research.

Details

Business Process Management Journal, vol. 9 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 1 October 2003

Jerry Fjermestad and Nicholas C. Romano Jr

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Abstract

Details

Business Process Management Journal, vol. 9 no. 5
Type: Research Article
ISSN: 1463-7154

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