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The purpose of this paper is to explore the user's perspective in evaluating e‐health services and to present evaluation criteria that influence users' utilization and satisfaction of e‐health services.

The paper is based on two lines of studies relating to the behaviour of users of new products or services and on broad examining and critical analysis of the existing evaluations initiatives in e‐governments services generally but also particularly in an e‐health context.

The paper argues that e‐health services evaluation frameworks should be criteria‐based, while the criteria can be grounded in, and derived from, one or more specific perspectives or theories, and cannot be entirely framed within the bounds of a single theory or perspective. The paper suggests an evaluation framework for e‐health services and provides a set of clear and useful e‐health evaluation criteria that can be accommodated by such a framework.

The limitation of this paper lies in the absence of empirical validation and examination of the proposed evaluation criteria that have not yet been applied in the fieldwork. Hence, the proposed criteria require an empirical validation which will be performed by the authors in the next stage of this research using a multiple case study strategy and will form the basis for further research.

The proposed evaluation criteria can be used to help achieve better user services utilization, to serve as part of an e‐health evaluation framework, and to address areas that require further attention in the development of future e‐health initiatives.

The paper presents a well‐argued and balanced hierarchy of evaluation criteria that can contribute to an area of research which is still in its infancy in terms of development and management.

The purpose of this paper is to evaluate knowledge management (KM) processes and to investigate their impact on organisational performance (OP) within the context of the airline industry (AI).

An inductive and deductive qualitative approach was used based on a preliminary study. A pilot study was conducted which involved the use of interviews as a primary data collection method. Content analysis was used to extract and analyse themes from the data.

The study showed that knowledge usage is the most influential aspect of KM in terms of the impact on OP. Moreover, the study revealed that knowledge transfer is a common KM process employed by organisations.

This study outlined the findings of a pilot study which aimed to test a proposed conceptual model and to provide an initial understanding of the interrelationships between KM processes and OP. To this end, a number of interviews were conducted in order to consolidate a conceptual model. As such, the nature of this preliminary study imposed some time and context limitations. These limitations will be dealt within later stages of the research journey.

The value of the study is generated from the extensive review of the literature it provided which enhanced proposing a conceptual model that was initially tested with the aim of defining an appropriate KM processes within a unique and yet untested context as well as describing the impact of these processes on OP. Determination of KM processes is expected to set a guideline for future research in the AI.

Despite the fact that many companies are increasing their expenditure on information technology (IT) to obtain or even sustain a competitive advantage in their respective marketplaces, many studies show that the benefits from IT systems have been considerably less than expected. Managers are often left with the quandary of how to evaluate investments and realise maximum benefits in IT. Reasons for this difficulty have been suggested in the normative literature centring around the socio‐technical (human and organisational) dimensions associated with IT deployment. The inability of managers to determine the true costs of deploying IT are considered attributable to a lack of knowledge and understanding of IT‐related costs and benefits measurements. This paper discusses from a critical point of view the evaluation of IT/IS investment and best practices in benefits extraction from such investment. The discussion is based on relevant literature and information from ongoing research by the authors involving companies in the construction, pharmaceutical and computer hardware sectors.

It is unquestioned that the growth of the Internet is a significant phenomenon. Not only is there an exponential growth in the exchange of goods and services over the Internet, but the Internet has changed the way information can be accessed and used. This short paper posits that the Internet has made a fundamental change in the nature of the supply chain information within an organisation. It also describes how Internet technologies have changed the visibility of the processes in the organisation’s supply chain. Visibility concerns both information about processes and the capability for interacting with these processes. We conclude by asserting why a horizontal wide‐view picture of all partners in a supply chain has to be taken in order to reap the commercial advantages offered by the new technology.

Introduces the special issue. Focuses first on concepts of knowledge in knowledge management before discussing the importance and role of knowledge in learning and the learning organisation. Discusses the role of knowledge and learning with regard to organisational change and the challenges that this poses with regard to benchmarking. Focuses then on information and communication technologies and to the role that these play in the complexities of business organisational change. Concludes with a discussion of the importance of the human aspects before outlining the contribution of the seven papers which comprise this special issue.

In a dynamic and uncertain business environment, with increasingly intense competition and vibrant globalisation, there is a growing demand by healthcare businesses for both internal and external information, to analyse patients’ information quickly and efficiently, which has led healthcare organisations to embrace customer relationship management (CRM) systems. Data quality and data integration issues facilitate the achievement of CRM business objectives. Data quality is the state of completeness, validity, consistency, timeliness and accuracy that makes data appropriate for CRM business exploitation. A good integration strategy begins with a thorough data assessment study, and relies upon the quality of these data. A framework is proposed for evaluating the quality and integration of patient data for CRM applications in the health care sector. Even though this framework is in an early stage of development, it intends to present existing solutions for evaluating the above issues.

Enterprise resource planning (ERP) went through many development cycles since its beginning in the 1970s until it established itself as a backbone of most major enterprises in the world. In spite of its countless advantages, most ERP implementations require heavy customisation to achieve their proclaimed advantages. This paper represents an endeavour to investigate, through a case study, the feasibility of minimising the heavy customisation required by most ERP implementations by selecting the best modules from each vendor and integrating them using enterprise application integration technologies, to form one (integrated) system. In doing so, the paper provides a description of a way to implement a suggested integrated solution, as well as a discussion of how minimising customisation enables enterprises to upgrade their ERP software effortlessly and cost‐effectively.

This paper aims to highlight some learning and teaching challenges in relation to universities and colleges in the Gulf region, including students' learning preferences, and cultural aspects. It explores the sequential‐global learning styles profile of undergraduate students as part of a continuous research in Information Systems Design with a particular focus on the design of Interactive Learning Systems (ILS).

The paper examines the learning style profile of undergraduate students for a cohort of Management Information Systems at a regional university in the UAE. It uses the Index of learning styles instrument as a tool for measuring the sequential‐global learning styles dimension. Also, the paper conducts a literature review of different aspects related to current challenges facing undergraduate students in the Gulf region as well as design principles related to the interactivity of learning systems.

The results show overall equal tendency towards both the sequential and global styles, different from a previous paper conducted in UK university. The paper highlights some students' differences that should be catered for in ILS design.

The paper is expected to provide further insights into some of the challenges facing many students doing their undergraduate degrees as well as the importance of a carefully balanced design of ILS (balance and bend model) to cater for students' different preferences and needs. A discussion and recommendations on how these findings can be reflected on the design of ILS are provided.