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The purpose of this paper is to provide a a response to an opinion piece by James Clawson on leadership.

The paper extracts from the author's managerial and consulting experience.

The paper concludes that the concept of leadership gets in the way of understanding what is really needed to lead; leaders are constantly on stage, and everything they do counts, not just behavioral attempts to “lead.” Numerous dilemmas face all leaders.

This paper should help understand the difficulty of most leadership training, and give a new perspective to action.

The paper takes a different view from traditional research papers on leadership and points to the heart of the complexities that make it hard to “teach.” It addresses a number of seldom researched or discussed leadership topics.

Everybody pays lip service to service quality. A few have invested the level of effort required to make a difference. This article examines the impact that service quality has on corporate performance. The article also summarizes why so many have underestimated the challenge of improving service quality. Finally the article presents some strategies which have helped companies in building or rebuilding the quality of service that customers expect.

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

This review article focuses on the factors that affect the selection and implementation of three principles of distributive justice (i.e., equity, equality, and need) to reward systems in group and organizational settings. After presenting an overview of the assumptions, goals, and possible consequences associated with each of the three perspectives, the article then describes the moderating factors influencing distribution rule preferences across four levels of analysis: (1) the interorganizational, (2) the intraorganizational, (3) the work group, and (4) the individual. Some of the variables discussed include cross‐cultural differences, reward system implementation, task interdependency, work group climate, and individual characteristics. This material is then summarized through the use of a new conceptual model for describing allocation rule preferences. The article concludes with suggestions for future research.

The purpose of this paper is to theoretically develop and empirically explore knowledge absorption, combination and desorption within and between organizations.

On the basis of knowledge-based view and absorptive capacity, the authors have conducted a multiple-case study to develop a theoretically grounded and empirically supported model of intra- and inter-firm knowledge cycles.

Firms identify their knowledge gaps and stocks, both tacit and explicit, undertaking efforts to fill the latter and maximize the value of the former. The paper finds that knowledge exploration, integration and exploitation both within the firm and between firms relies on absorptive, combinative and desorptive capacities. Further, as such capacities are organizationally expensive to maintain, firms will often emphasize one capacity over the other and focus either internally or externally to meet organizational goals.

While there is extensive research into absorptive capacity and some into combinative capacity, there is little empirical investigation of desorptive capacity and none into the integration of the three concepts; this paper seeks to fill that gap. Moreover, the resulting novel integrative model allows managers and researchers to identify the various capacities in use and their applications within the firm and between firms.

This chapter proposes a global agenda to eliminate racism in nursing by targeting reform at nursing education administration internationally. First, the history of racism in nursing is reviewed, along with two models – the diversity model and the cultural competence model – that were applied unsuccessfully to counteract racism in nursing. Second, a description of how racism is entrenched in nursing leadership globally is presented. Third, the recalcitrant structures that serve to maintain institutionalized racism (IR) in the international nursing education system are carefully examined. Specifically, the components and constructs involved in IR in nursing education are delineated, and the way in which these negatively impact both ethnic minority (EM) students and faculty are explained. Based on this, a global agenda to eliminate racism in nursing education internationally is proposed. Eliminating racism in higher education in nursing is a mandatory social responsibility if global healthcare is ever to be equitable. Five actionable recommendations are made to eliminate racism in higher education are summarized as follows: (1) components of nursing programs which are designed to eliminate racism in nursing education should be governed at the country level, (2) to design and implement a system of surveillance of the global nursing community to enable standardized measurement to ensure nursing education programs in all countries are meeting anti-racism benchmark targets, (3) nursing education programs should be established worldwide to provide individual pipeline and mentorship programs to ensure the career success of EM nursing students and faculty, (4) nursing education programs should be conducted to reduce barriers to EM participation in these individual support programs, and (5) nursing education programs are required to teach their nursing faculty skills in developing anti-racist curricula that seeks to eliminate implicit bias.

Purpose – This chapter has three general purposes: to trace Canada’s hate speech laws from their policy inception to their current state; to identify the importance that media and mass communication have played in the creation and development of Canada’s hate speech laws; and to demonstrate the critical relationship that media has had to significant legal cases on hate speech. Methodology/Approach – This chapter historically maps the policy development of and legal challenges to Canada’s hate speech laws. It takes directed notice of the relationship of media and mass communication to the development and implementation of those laws. It engages with libertarian and egalitarian arguments on free speech throughout the chapter testing these ideas through an examination of the legal cases cited. Findings – Canadian legislators and courts have long grappled with the balancing of rights with respect to the issue of “hate speech.” Advances in mass communication technology have added intricate challenges to that legal balancing. Awareness of media’s allure to hatemongers and racial extremists and of media’s protean characteristics make regulation of its hateful content a continuous legal challenge. Canada’s greatest challenge yet to the regulation of hate speech will be its adaptive response to the growing phenomenon of online hate. Originality/Value – This chapter highlights the little recognized prescient statements made by the Cohen Committee about the allure of media and the dangers of its technological advancements in Canadian free speech debates. Providing a comprehensive survey of Canada’s “hate speech” laws, it recognizes the importance that advancements in mass communication have played in the creation and development of Canada’s “hate speech” laws.