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Policy services have generally escaped performance evaluation techniques. Traditionally, the evaluation of the quality of policy services has been internally driven, and has tended to rely on definitions and process practices determined by the service provider rather than customer definitions of value. In this study, customers of policy services (ministers, ex‐ministers, department secretaries and key advisers) were asked what the ideal characteristics of policy services were and what would create value. On the basis of customer values, an integrated four level model of policy service provision was developed. This model potentially provides guidance for the development and evaluation of policy services and should lead to greater customer satisfaction.

In this chapter, the author dwells on the effects of documenting and the failure to document, border lives and deaths. Despite their apparent differences, both practices function as forms of erasure. While the Australian government has historically been keen to document the number of asylum seeker arrivals in this country, it has shown no interest in the numbers and names of those who have died in attempting to arrive here. In contrast, those who manage to cross the border, are subject to intense classificatory and numbering regimes. The latter manifests in bureaucratic control and excessive intervention, while the former reveals governmental denial of complicity in these deaths by not acknowledging them. Both practices share a refusal to encounter the other on ethical terms, reflecting the politics of numbers (Andreas & Greenhill, 2010) at and within the border. This also reveals a paradox, between being represented and not being represented. In the lacuna of details about border deaths, human rights organisations, researchers and advocacy groups have sought both to honour these deaths and to ensure that the scale of border violence is marked by statistical records on the numbers of border deaths. While it might seem that being ‘counted’ – or in Butler’s (2003, p. 41) terms – ‘represented’ is better than not being counted/represented at all, representation is never straightforward (Szörényi, 2009b, p. 185): being counted is often barely a form of representation, with such ‘numbering’ practices contributing to the effacement, rather than the recognition of refugees’ humanity.

This study proposes a self-regulatory framework to enhance safety performance at the construction stage among building developers.

Extant literature identified 137 potential factors that influence the construction safety performances of building developers. Focus group discussions and interviews were conducted with 11 panels of experts and professionals. The Relative Importance Index (RII) was used to analyse the response feedback described in a similar paper. In this study, the survey tool used was set up with 40 variables grouped into eight latent variables in the framework, which were agreed and certified as “extremely important” by the panel. Based on random sampling, data were collected from 229 valid respondents. Structural equation modelling (SEM) technique using Smart PLS software was then used to analyse the respondent's feedback.

The results show that safety administration and processes, effective communication of safety behaviour, significantly influenced safety performance on a construction site with β values of 0.330 and 0.431 along with t values of 3.005 and 2.547 at p < 0.1, respectively. These factors, among others, provide a distinct approach to understanding and improving on-site construction safety. The study findings will potentially benefit building professionals and other stakeholders by improving awareness of safety practices.

The study may not have covered all possible factors that influence the construction safety performance of building developers. Also, the generalizability and transferability of the research outcome to the construction industry wide use is also limited when reference is made to the characteristics of the research respondents and/or participants. In addition, validation of the framework by five professionals is rather small.

Theoretically, the framework through the identified factors provide a distinct approach to understanding and improving on-site construction safety through voluntary adherence to self-regulatory standard where there are no enforceable laws and regulations to promote safety. The study findings will potentially benefit building professionals and other stakeholders by improving awareness of the health and safety practices of the construction industry.

Many research efforts have developed frameworks and models for construction safety. However, the particularity of these frameworks to countries other than Nigeria requires similar research to be conducted to enhance the safety performance of building developers.

The purpose of this paper is to summarize studies that have examined patient safety culture in maternity units and describe the different purposes, study designs and tools reported in these studies while highlighting gaps in the literature.

Peer-reviewed studies, published in English during 1961–2016 across eight electronic databases, were subjected to a narrative literature review.

Among 100 articles considered, 28 met the inclusion criteria. The main purposes for studying PSC were: assessing intervention effects on PSC (n=17), and assessing PSC level (n=7). Patient safety culture was mostly assessed quantitatively using validated questionnaires (n=23). The Safety Attitude Questionnaire was the most commonly used questionnaire (n=17). Interventions varied from a single action lasting five weeks to a more comprehensive four year package. The time between baseline and follow-up assessment varied from 6 to 24 months. No study reported measurement or intervention costs, and none incorporated the patient’s voice in assessing PSC.

Assessing PSC in maternity units is feasible using validated questionnaires. Interventions to enhance PSC have not been rigorously evaluated. Future studies should report PSC measurement costs, adopt more rigorous evaluation designs and find ways to incorporate the patient’s voice.

This review summarized studies examining PSC in a highly important area and highlighted main limitations that future studies should consider.