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This study investigates whether there is a set of universal senior management competencies in the context of one large multi‐site service organisation. Four distinct work environments are identified and different lists of competencies are perceived to be important by managers working at the same grade (unit general manager or equivalent) in each of these environments. These findings are considered within the context of the debate about the utility of competency lists for management development.

Reviews new reforms being implemented at HM Prison Service under the new director general, Derek Lewis. Discusses the agenda for change, involving, most notably, the privatisation of services and resources. Considers the advice of experts from outside the prison service together with views of key prison service officials regarding reforms. Assesses the possibilities for successful change.