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Positive behavioural support (PBS) as a framework for delivering quality services is recognised in important policy documents (CQC, 2020; NICE, 2018), yet there is an absence in the literature on how this could be implemented on a large scale. The purpose of this paper is to describe a recent implementation of a workforce strategy to develop PBS across social care and health staff and family carers, within the footprint of a large integrated care system.

A logic model describes how an initial scoping exercise led to the production of a regional workforce strategy based on the PBS Competence Framework (2015). It shows how the creation of a regional steering group was able to coordinate important developmental stages and integrate multiple agencies into a single strategy to implement teaching and education in PBS. It describes the number of people who received teaching and education in PBS and the regional impact of the project in promoting cultural change within services.

This paper demonstrates a proof of concept that it is possible to translate the PBS Competency Framework (2015) into accredited courses. Initial scoping work highlighted the ineffectiveness of traditional training in PBS. Using blended learning and competency-based supervision and assessment, it was possible to create a new way to promote large-scale service developments in PBS supported by the governance of a new organisational structure. This also included family training delivered by family trainers. This builds on the ideas by Denne et al. (2020) that many of the necessary building blocks of implementation already exist within a system.

A co-ordinated teaching and education strategy in PBS may help a wide range of carers to become more effective in supporting the people they care for.

This is the first attempt to describe the implementation of a framework for PBS within a defined geographical location. It describes the collaboration of health and social care planners and a local university to create a suite of courses built around the PBS coalition competency framework.

THE NEW REFORMATION SOCIETY, founded apparently at the end of 1860, finds no place in Greenwood's Free Public Libraries (1886), and from its title appears to deserve no such place. But Greenwood was an Englishman and a Liberal, and the Society owes both its character and its relevance to libraries to its founder, the Scots‐born businessman, Alexander Alison. Since in Britain authoritarian politics are never taken seriously, the man and the body deserve some attention.

Discusses organisation, automation and performance measurement aspects of interlibrary loan department management, and developments in charging for and the preservation of ILL items. Highlights the problems of ILL in developing countries, and changes and developments in the rest of the world. Considers electronic document delivery systems, the effect of technological advances on libraries and the “Burgundy effect”.

The purpose of this paper is to explore the idea that, in the last few decades, collaborative inquiry methods have evolved along a similar trajectory to dual lens research. Dual lens research, known in various contexts as both ways, two-eyed seeing Old Ways New Ways, and Koodjal Jinnung (looking both ways), is designed to generate new knowledge by exploring a theme through Aboriginal and contemporary western lenses. Participatory action research and a dual lens approach are considered in a number of projects with a particular focus on the issues such work can raise including conceptual challenges posed by fundamental differences between knowledge sets.

The authors hypothesize that a dual lens approach will become a branch of participatory action research, as such, a robust description needs to be developed and its ethical implications are considered. Existing work in this direction, including principles and processes, are collated and discussed.

Dual lens research as a branch of participatory action research is of great significance in countries with Aboriginal populations that are undergoing a cultural renaissance. As dual lens practitioners, the authors are finding their research outputs have a high positive impact on both Aboriginal and non-Aboriginal populations and make a genuine contribution to reconciliation by finding ways of going forward together.

This paper joins a growing body of research that supports resonances between Aboriginal and “western” research methods.

The purpose of this paper is to create a parallel timeline between the Zimbabwe Librarian, the national trade journal for librarianship during the 1970s, 1980s, and 1990s, government statistics, non‐governmental information, media reports, and other secondary sources to determine the effects of Zimbabwe's political and economic fortunes on libraries.

The primary methodology is a review of secondary sources in the form of trade journals, economic data and media reports. The approach of the paper is to compare the state of libraries in Zimbabwe during the 1970s, 1980s, 1990s, and 2005, showing the change in librarianship and library services as economic prosperity changed dramatically.

The policies of three successive governments have promised support for libraries but have ultimately been unable to implement a national library system. Libraries in 2008 have fewer resources available than they had in the 1960s.

This paper is based on media sources as well as statistical data. The Zimbabwe Librarian ceased as a quarterly journal in approximately 1997. Since 2000, it has been issued as a semi‐annual journal. The author had access to a limited span of the Zimbabwe Librarian; therefore, this article focuses on the period from 1969‐1995. Media sources available in Zimbabwe after 2001 are frequently propaganda organizations.

This article provides an overview of historical and current events in the Zimbabwe library community in the light of political and economic events.

The available evidence is partly consistent and partly inconsistent with a negative association of branching restrictions and the number of banking offices. In this paper, I present evidence that the failure to consistently find such a negative association of branching restrictions and banking offices is quite robust. I suggest that the endogeneity of the banking restrictions and regulators' unmodeled behavior are the basic source of the inconsistency. I conclude that there is no evidence that suggests substantial changes in the number of banking offices with the introduction of interstate branching.

The purpose of this paper is to elucidate service-for-service benefits emerging from co-creation in everyday banking. It does so by identifying factors that constitute the joint provider/customer co-creation platform, distinguishing them from factors that facilitate customers’ independent value creation; and exploring benefits and potential opportunities for each party.

Insights were gained by using a qualitative approach involving 33 face-to-face interviews with bank managers (15) and their customers (18) in Saudi Arabia. Content analysis was performed on the data and the two sets of views integrated to compare the reality of service-for-service with theoretical assumptions.

The analysis identified 65 topics, clustered to 12 themes. Three themes represented joint, collaborative activity (problem solving, relationship building, and knowledge and learning) whilst other themes identified facilitation actions by banks. Key opportunities to increase mutual value (service-for-service) emerge from extending interaction via the co-creation platform but additional benefits from these opportunities are not currently realized by participants. The authors thereby note the potential of a service focus but suggest that the locus of value creation will not readily shift from the provider to a collaborative process of co-creation.

The qualitative nature of the study limits generalizability. However, the authors expect that the hierarchy of service-for-service will be meaningful in other contexts. Future research may use it as a starting point for identifying innovations from co-creation, how actors realize and measure service-for-service, and how different business models may strengthen value opportunities.

The findings provide managers with first, three areas of emphasis to gain and extend mutual service-for-service from direct interactions in everyday banking transactions. Second, the study emphasizes resource characteristics that will facilitate value enhancement for firms and customers by recognition of barriers to collaborative actions, and approaches for pursuit of service-for-service.

This study establishes the joint and essential firm/customer co-creation platform in retail banking and distinguishes the platform from other customer value-facilitation actions. The authors integrate the findings with previous literature and present a conceptual framework for levels of service-for-service in exchange. This framework shows a hierarchy of key benefits for providers and customers, and highlights increasing complexities that hinder the reality of achieving service-for-service opportunities arising from the joint co-creation platform.

OUR centenary year has been heralded by no great publicity; the nation, as a reviewer of Brown's Manual in the Times Literary Supplement suggests, has no great awareness of the services of libraries or their considerable progress of late years. Some signs there have been. A leaderette in the Daily Telegraph gave a fair, slightly‐sketched picture of what is being done and, a few Sundays earlier, Alison Settle wrote an account of the Christmas work that was being done in a near‐London library in a manner most desirable but which seemed to show that she had only just become aware of activities which children's librarians had been pursuing, Christmas tree and all, for at least twenty years. While we appreciate this well‐deserved tribute and echo it, we are concerned here more with ways that may be adopted to make such services more widely and articulately recognized by our people. Every opportunity will be taken, we are sure, by the Library Association Council to bring such recognition about. There does not, however, seem to be any general programme for local individual library effort, although this must have been discussed by the L.A. Perhaps something may emerge from the self‐examination which Mr. L. R. McColvin suggested at Eastbourne. That would result in more efficiency, the best form of publicity. Best things, however, are slow to be recognized, and as it is at the local library that our reputation is made or lost, we suggest that each library should have its own exhibition, made from local materials, with the title, or intention in the title, “One Hundred Years of Public Libraries!” It should show what it was like in Bookton or in Bibliopolis one hundred years ago—the paucity of opportunity, the few newspapers and periodicals, the book famine; with such old pictures, newcuttings and broadsides as it may possess, it should show how in that town efforts were made to bring in the light. H. A. L. Fisher's “A city without books is a city without light” may be quoted freely. Then, by Stages it could show what developed; leading up to what is now: the well‐lighted, comfortable and active libraries with manifold inner‐ and extra‐mural work for people of all ages, the adequate bookstock and the eager library Staffs infused with Dr. Savage's “incandescent enthusiasm ” for public service. Let the Story be told in all the local newspapers of the labours of Edward Edwardes, the often tragi‐comedy of the town's ballots on the adoption of the acts, the frustrations of poverty and how they were overcome. Let just claims be made for what is now. Surely every librarian could do something of this, even in the smallest towns and even in those where the local authority has not realized its library duties very fully—perhaps most in these. Praise the local pioneers, pour encourager les autres. Have we not the patronage of the Sovereign, the presidency of the Duke to answer any cavil?

Gives a brief overview of a national survey conducted by the Ministry of Agriculture, Fisheries and Food of the diets of 488 infants aged 6 to 12 months from Britain. Presents selected information on the amounts of foods eaten by older infants and the nutrients obtained from them, and explores the adequacy of the infants′ diet.