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Reports on a study which aimed to initiate a quality assurance process among health care personnel in Sweden. An epidemiological survey concerning treatment of leg ulcers in a defined region in Sweden was conducted and the costs of treating leg ulcers at different levels of care were analysed. The epidemiological survey provided the data necessary to calculate the socio‐economic costs for the treatment of leg ulcers. The weekly cost was found to be about 24 times higher for hospital in‐patients than it was for patients treated at home. The quality assurance process has continued through an interdisciplinary regional consensus conference and the establishment of a consensus programme in the region, with targets and general suggestions for the care and treatment of leg ulcers. To maintain high quality in leg ulcer treatment in the region, an interdisciplinary reference group has been established with members from different clinics at the hospital and members from the primary health care.

Small businesses are dominant in most economies and their owners likely experience high levels of distress. However, we have not fully explored how these common businesses meaningfully differ with respect to the stress process. Understanding the meaningful variations or subgroups (i.e., heterogeneity) in the small business population will advance occupational health psychology, both in research and practice (e.g., Schonfeld, 2017; Stephan, 2018). To systematize these efforts, the author identifies five commonly appearing “heterogeneity factors” from the literature as modifiers of stressors or the stress process among small business owners. These five heterogeneity factors include: owner centrality, individual differences, gender differences, business/ownership type, and time. After synthesizing the research corresponding to each of these five factors, the author offers specific suggestions for identifying and incorporating relevant heterogeneity factors in future investigations of small business owners’ stress. The author closes by discussing implications for advancing occupational health theories.

The purpose of this study is to elicit the success factors from empirical evidence, as construction industry requires an improved understanding of factors for managing projects to positive outcomes. Increased stakeholder involvement, including the new technologies, achieving sustainability and safeguarding health and safety, whilst at the same time facing uncertainties, it is crucial to examine whether there are new factors that drive construction projects to succeed, especially from a value-driven perspective.

Using a systematic review approach, this research reviewed 172 studies published after 2004. When compared to a comprehensive project success factor framework presented by Chan et al. in 2004, 19 factors are considered new since 2004.

Though several scholarly outputs highlighted significant improvements to project operations and innovations in equipment and techniques, there has not been a comprehensive oversight since Chan’s et al. (2004) conceptual framework. This paper investigates 16 years of industry changes and identified two new success factors categories (innovation and sustainability) and 19 new factors that add to Chan’s et al. (2004) study. Consequently, a new framework of factors affecting project success was developed.

This paper was very specific in its attempt to find the new and additional success factors for managing construction projects. A new conceptual framework, which includes the newly identified factors, was then developed that will create a greater awareness of stakeholders’ concerns and ultimately contribute to significant improvement in developing project objectives and defining success measures.

With the increasing agility of IT enterprises, it is crucial to identify suitable managerial strategies for controlling information system development (ISD) projects in the new agile working environments. These environments are characterized by the collaborative nature of work and the recurring nature of communication. This study aims to explore how perceived transparency in ISD processes, controlled by transparency strategies, impacts project quality.

In collaboration with a firm that implemented a customized Scaled Agile Framework, questionnaires were distributed to employees involved in ISD projects. The goal was to understand the influence of perceived transparency in ISD processes on project quality.

Our research demonstrates that perceived transparency in ISD processes enhances project quality through knowledge exchange by strengthening goodwill trust among team members. Additionally, transparency improves project quality through client feedback by strengthening competence trust of clients toward the team. Goodwill trust of clients toward the team and competence trust among team members have less impact on project quality enhancement.

This study reveals the nomological network among the perceived transparency, different types of trust among stakeholders, social interactions among stakeholders, and project outcomes in agile ISD environments. This nomological network has been overlooked by previous studies that biased toward top-down, interorganizational communication. It highlights that not all types of trust among stakeholders are involved in the processes through which perceived transparency influences ISD project quality in agile working environments. Additionally, it exposes the limitations of transparency strategies for controlling projects in agile IT enterprises.

The purpose of this paper is to explore the nature of the novel service encounter with reference to three research questions: first, what kind of creative acts do frontline employees undertake during a novel service encounter? Second, how does the novel service encounter correlate with service innovation? Third, how does it vary in different market environments? The novel service encounter refers to creative acts undertaken by frontline staff working at the employee-customer interface. These acts are important sources of new ideas for service innovation and demand systematic study.

Methods in this study are triangulated by combining interviews, field observations and a survey to develop an observation template for examining the creative acts undertaken by frontline employees during service encounters in an international tourist apparel retailer.

This paper provides initial empirical evidence of the process of the novel service encounter and highlights the use of participant observation as a useful methodology.

This paper contributes to the service innovation literature by examining the novel service encounter using an observation template that takes into account its process-driven nature. It is suggested that improvisation by frontline employees during the service encounter is crucial to innovation, and a standardized service does not fit every situation.

The purpose of this paper is to undertake a cross-comparative inquiry into Education for Sustainable Development (ESD) related to governance, initiatives and practices in initial teacher education (ITE) across four countries with very different contexts – Sweden, Scotland, Canada and Australia. It provides insights into issues arising internationally, implications for ESD in ITE and offers learnings for other countries and contexts.

A cross-comparative study design with overarching themes and within-case descriptions was applied to consider, compare and contrast governance characteristics, initiatives and practices from each context.

The approaches to governance, initiatives and practices that each country adopts are unique yet similar, and all four countries have included ESD in ITE to some extent. Comparing and contrasting approaches has revealed learnings focussed on ESD in relation to governance and regulation, practices and leadership.

Making comparisons between different contexts is difficult and uncertain and often misses the richness and nuances of the individual sites under study. However, it remains an important endeavour as the challenges of embedding ESD in ITE will be better understood and overcome if countries can learn from one another.

Scrutinising different approaches is valuable for broadening views about possibilities and understanding how policies and initiatives translate in practice.

This paper aims to investigate the emergence of new success measures for buildings and infrastructure post-disaster reconstruction projects, beyond the traditional ”iron triangle”, which have gained prominence with the increased involvement of clients and end-users in these projects. Consequently, the industry is obliged to reconsider the critical factors regarding what constitutes a successful outcome from the perspectives of these stakeholders.

Data was gathered from end-users in four Caribbean islands using a questionnaire survey on eight empirical success indicators obtained from an extensive systematic literature review. To elicit a ranking and correlations amongst the end-user’ perspectives on the indicators, factor analysis and structural equation modelling techniques (SEM) were conducted.

The factor analysis found “safety” to be the most important empirical success measure, while “change” ranked the least important. Correlation analysis using SEM identified two new composite indicators, namely, “competence” with delivering timely and quality environmentally friendly and sustainable projects and “adaptability” in ensuring project objectives reflect beneficiaries’ expectations amidst internal and external influences, to be critical of end-users’ measurement indicators that describe their assessment mechanism. Measurement and structural models validated “safety” and “satisfaction” to be the highest loading variables in the two composites, respectively.

The research focussed on findings in English language articles; therefore, any claim to a complete list of indicators from the literature can be amiss.

Results confirm the traditional “iron triangle” of time, cost and quality to be limited in assessing reconstruction project outcomes and the views and expectations of the potential beneficiaries need to be factored in the planning, design, execution and post-handover stages in all reconstruction projects.

This paper was very specific in its attempt to investigate new success indicators for reconstruction project outcomes, aiming to assist with developing comprehensive project objectives that resonate with all stakeholder groups.

In this book it was proposed that autistic females and African American autistics are usually not participants in autistic research because they rarely receive an autism diagnosis. If diagnostic services were made more congenial for autistics from these groups, then the prospect of them being diagnosed as autistic and being available to be research participants would increase. To help achieve this outcome, this chapter begins by presenting some typical barriers that autistics encounter when trying to access autism diagnostic services. This is followed by an explanation of some consequences of this exclusion for autistics, their families and the research community. In an attempt to mitigate these consequences, and to increase the pool of potential autistic candidates for research, this chapter concludes with a series of suggestions to improve the public's accessibility to autism diagnostic services as well as suggestions for improving the autism diagnostic process for both children and adults.

The contribution that this chapter makes to the field of autism spectrum research is to provide clinicians with some important concepts that will help autistics feel valued and accepted during the diagnostic process. A potential flow-on effect of this knowledge is that more autistics who have experienced feeling valued and accepted by clinicians will be more inclined to be involved in research.

“GIVE a dog a bad name and hang him,” is an aphorism which has been accepted for many years. But, like many other household words, it is not always true. Even if it were, the dog to be operated upon would probably prefer a gala day at his Tyburn Tree to being executed in an obscure back yard.