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Article
Publication date: 6 March 2019

Ali Anjomshoae, Adnan Hassan and Kuan Yew Wong

In recent years, several performance indicators have been proposed in humanitarian supply chains (HSCs). Selecting the most relevant key performance indicators (KPIs) is…

1102

Abstract

Purpose

In recent years, several performance indicators have been proposed in humanitarian supply chains (HSCs). Selecting the most relevant key performance indicators (KPIs) is challenging for some humanitarian organizations (HOs) because it involves a considerable amount of complexity and information overload which could lead to judgment biases in the decision-making process. Existing performance measurement studies lack critical analysis for prioritization of performance indicators. Since the process of KPIs selection and categorization is a complex, domain based and subjective process, a systematic guideline is needed. To address this gap, the purpose of this paper is to propose an integrated performance measurement scheme that can consolidate KPIs into an overall performance score based on the weighting of the performance indicators in HSCs.

Design/methodology/approach

Data collection was based on questionnaire surveys and direct interviews with practitioners from international HOs.

Findings

This paper proposes an integrated scheme based on balanced scorecard and analytic hierarchy process for performance evaluation of HOs.

Research limitations/implications

The respondents were limited to the humanitarian logistics experts from Malaysian-based international HOs.

Practical implications

The scheme enables the benchmarking of HOs’ performance that could be useful for decision makers in HSCs.

Originality/value

This paper provides the ranking and prioritization of KPIs in HSCs. The approach presented in this paper enables an effective and integrated performance measurement in HSCs.

Details

International Journal of Productivity and Performance Management, vol. 68 no. 5
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 21 March 2023

Somtochukwu Emmanuel Dike, Zachary Davis, Alan Abrahams, Ali Anjomshoae and Peter Ractham

Variations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help…

3000

Abstract

Purpose

Variations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help service providers improve their offerings. The extant literature examines airline passengers' expectations in isolation, neglecting the overall impact of online reviews on service quality improvement. This paper systematically evaluates the airline industry's passengers' expectations and satisfaction using expectation confirmation theory (ECT) and the SERVQUAL framework. The paper analyzes online reviews to examine the relationship between airline service quality attributes and passengers' satisfaction.

Design/methodology/approach

The SERVQUAL framework was employed to examine the effects of customer culture, the reason for traveling, and seat type on customer's expectations and satisfaction across a large sample of airline customers.

Findings

A total of 17,726 observations were gathered from the Skytrax review website. The lowest satisfaction ratings were from passengers from the USA, Canada and India. Factors that affect perceived service performance include customer service, delays and baggage management. Empathy and reliability have the biggest impact on the perceived satisfaction of passengers.

Research limitations/implications

This research increases understanding of the consumer expectations through analysis of passengers' online reviews. Results are limited to a small sample of airline industries.

Practical implications

This study provides airlines with valuable information to improve customer service by analyzing online reviews.

Social implications

This study provides the opportunity for airline customers to gain better services when airline companies utilize the findings.

Originality/value

This paper offers insights into passengers' expectations and their perceived value for money in relation to seat types. Previous studies have not investigated value for money as a construct for passengers' expectations and satisfaction relative to service quality dimensions. This paper addresses this need.

Details

Benchmarking: An International Journal, vol. 31 no. 2
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 7 August 2017

Ali Anjomshoae, Adnan Hassan, Nathan Kunz, Kuan Yew Wong and Sander de Leeuw

In recent years, the balanced scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC…

2466

Abstract

Purpose

In recent years, the balanced scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and outcomes. They are not able to provide a dynamic perspective of the organization with factors that drive the organization’s behavior toward its mission. Lack of conceptual references seems to hinder the development of a performance measurement system toward this direction. The paper aims to discuss these issues.

Design/methodology/approach

The authors formulate the interdependencies among key performance indicators (KPIs) in terms of cause-and-effect relationships based on published case studies reported in international journals from 1996 to 2017.

Findings

This paper aims to identify the conceptual interdependencies among KPIs and represent them in the form of a conceptual model.

Research limitations/implications

The study was solely based on relevant existing literature. Therefore further practical research is needed to validate the interdependencies of performance indicators in the strategy map.

Practical implications

The proposed conceptual model provides the structure of a dynamic balanced scorecard (DBSC) in the humanitarian supply chain and should serve as a starting reference for the development of a practical DBSC model. The conceptual framework proposed in this paper aims to facilitate further research in developing a DBSC for humanitarian organizations (HOs).

Originality/value

Existing BSC frameworks do not provide a dynamic perspective of the organization. The proposed conceptual framework is a useful reference for further work in developing a DBSC for HOs.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 7 no. 2
Type: Research Article
ISSN: 2042-6747

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Article
Publication date: 11 June 2024

Erfan Anjomshoa

Nowadays, designing environmentally compatible buildings with acceptable performance in terms of cost, materials, and energy efficiency is considered crucial for developing…

244

Abstract

Purpose

Nowadays, designing environmentally compatible buildings with acceptable performance in terms of cost, materials, and energy efficiency is considered crucial for developing sustainable cities. This research aims to identify and rank the most influential factors in the application of Building Information Modeling (BIM) systems in the smartification of green and sustainable buildings.

Design/methodology/approach

The present research is applied and descriptive. In this study, we identified the most influential factors in the application of Building Information Modeling (BIM) systems through library studies and expert opinions. Data were collected using a questionnaire, and a combination of the one-sample t-test method with a 95% confidence level and the fuzzy VIKOR method was employed for analysis.

Findings

The results show that the most influential factors in the application of Building Information Modeling (BIM) systems in the Smartification of green and sustainable buildings, in order, are: “Energy saving and consumption reduction,” “Increased productivity and efficiency,” “Life-cycle assessment (LCA),” “Eco-friendly design,” “Integration with IoT and other technologies.”

Originality/value

In this study, while addressing the intersection of BIM technology, green building principles, and smart building objectives to optimize the performance of buildings during their life cycle, the most influential factors in the use of this system were ranked based on the criteria of “impact level,” “importance level,” and “availability of necessary tools” for implementation in Kerman. Moreover, solutions for more effectively utilizing this system in the smartification of green and intelligent buildings were proposed.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Available. Open Access. Open Access
Article
Publication date: 11 October 2024

Ester Lisnati Jayadi

This study aims to review the current research in the digitalization of the humanitarian supply chain performance management (HSCPM) and complement the insights found in the…

332

Abstract

Purpose

This study aims to review the current research in the digitalization of the humanitarian supply chain performance management (HSCPM) and complement the insights found in the literature with the support of humanitarian organization (HO) reports. As a result, this study also identifies research gaps and directions for future research.

Design/methodology/approach

The study first used a systematic literature review using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis to collect and review 25 peer-reviewed articles. Second, the study complemented the articles’ findings by collecting and analyzing 12 HO reports.

Findings

The study reveals the common understanding and links between HSCPM concepts and digitalization approaches, determining that the digitalization approaches per se used in the literature are indistinct and fragmented. Furthermore, it reveals the gaps between literature and practice that cause the research to develop slowly. Some suggestions are made to aid relevant future research. Both gaps and research directions are presented in Table 5.

Research limitations/implications

This study first contributed to methodology in reviewing the digitalization of HSCPM research from literature and practical perspectives. There is a need to expand the data collection scope, integrate various analyses and foster collaborations with multi-disciplinary researchers and practitioners.

Social implications

This study highlights the gaps and potential pathways for the research community to conduct future research investigations into the digitalization of HSCPM.

Originality/value

To the best of the authors’ knowledge, this is one of the first studies to analyze the HSC’s current research into the application of digitalization in HSCPM from both academic and practical perspectives. It also provides a replicable methodology for future studies.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2042-6747

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Article
Publication date: 24 May 2022

Ali Zabihi and Reza Mirzaei

The house not only provides shelter and security but also is a reflection of human privacy. One of the important factors involved in house design is privacy. The current research…

301

Abstract

Purpose

The house not only provides shelter and security but also is a reflection of human privacy. One of the important factors involved in house design is privacy. The current research is a case study that examines privacy's evolution in contemporary houses in Kerman using space syntax techniques.

Design/methodology/approach

This study is based on the quantitative approach of space syntax. A total number of 15 houses in Kerman built in three periods of Qajar, Pahlavi and the Islamic Republic, were examined for the space syntax indices using UCL DepthMap. The DepthMap outputs were also analyzed using one-way ANOVA.

Findings

The findings indicated that the arrangement of spaces in houses has altered over time from the 1920s onwards. There is a significant difference between houses of the Qajar, Pahlavi and the Islamic Republic eras, indicating a reduction in the hierarchy of access and reduced privacy in houses in the Islamic Republic.

Research limitations/implications

Numerous factors affect privacy (e.g. confidentiality, interface spaces, quality of openings and visibility). Nevertheless, this study focused on the impact of spatial configuration on privacy. It can be stated that the design of houses from the Pahlavi period was gradually associated with changes in culture and modern architecture, leading to a decrease in privacy.

Originality/value

This study used space syntax to examine the evolution of privacy in contemporary Iranian houses. Since privacy is a substantial issue in the middle east communities, the findings can help designers and relevant organizations consider privacy as much as other comfort factors in the early stages of design.

Details

Open House International, vol. 48 no. 1
Type: Research Article
ISSN: 0168-2601

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Article
Publication date: 27 March 2024

Erfan Anjomshoa

Key performance indicators (KPIs) play a pivotal role in evaluating the level of success of an organization in achieving its business objectives. The objective of the current…

296

Abstract

Purpose

Key performance indicators (KPIs) play a pivotal role in evaluating the level of success of an organization in achieving its business objectives. The objective of the current research is to identify and prioritize effective KPIs in branding products and construction projects, which contribute to the success of construction companies in a competitive environment.

Design/methodology/approach

The present research is of an inferential, descriptive and survey nature. In this study, we identified the influential key performance indicators of construction companies in branding products and construction projects for success in a competitive environment through a literature review and expert opinions. The data were collected using a questionnaire, and a combination of the one-sample t-test method with a 95% confidence level and the fuzzy multiple attribute decision-making (FMADM) method was employed for analysis.

Findings

The results indicate that the most influential key performance indicators for construction companies in branding products and construction projects for success in a competitive environment are, in order of significance, the following indices: “Marketing and Advertising,” “Financial,” “Creativity,” “Technical and Operational” and “Social and Political.”

Originality/value

The present research examines the importance of branding construction products and projects for the success of construction companies by improving their business objectives and utilizing key performance indicators throughout the product lifecycle (production and construction). This study provides solutions on how construction companies can increase their competitive advantage through branding and achieve long-term success in the global construction industry.

Details

Engineering, Construction and Architectural Management, vol. 31 no. 5
Type: Research Article
ISSN: 0969-9988

Keywords

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Article
Publication date: 13 June 2023

Aniruddh Nain, Deepika Jain and Ashish Trivedi

This paper aims to examine and compare extant literature on the application of multi-criteria decision-making (MCDM) techniques in humanitarian operations (HOs) and humanitarian…

453

Abstract

Purpose

This paper aims to examine and compare extant literature on the application of multi-criteria decision-making (MCDM) techniques in humanitarian operations (HOs) and humanitarian supply chains (HSCs). It identifies the status of existing research in the field and suggests a roadmap for academicians to undertake further research in HOs and HSCs using MCDM techniques.

Design/methodology/approach

The paper systematically reviews the research on MCDM applications in HO and HSC domains from 2011 to 2022, as the field gained traction post-2004 Indian Ocean Tsunami phenomena. In the first step, an exhaustive search for journal articles is conducted using 48 keyword searches. To ensure quality, only those articles published in journals featuring in the first quartile of the Scimago Journal Ranking were selected. A total of 103 peer-reviewed articles were selected for the review and then segregated into different categories for analysis.

Findings

The paper highlights insufficient high-quality research in HOs that utilizes MCDM methods. It proposes a roadmap for scholars to enhance the research outcomes by advocating adopting mixed methods. The analysis of various studies revealed a notable absence of contextual reference. A contextual mind map specific to HOs has been developed to assist future research endeavors. This resource can guide researchers in determining the appropriate contextual framework for their studies.

Practical implications

This paper will help practitioners understand the research carried out in the field. The aspiring researchers will identify the gap in the extant research and work on future research directions.

Originality/value

To the best of the authors’ knowledge, this is the first literature review on applying MCDM in HOs and HSCs. It summarises the current status and proposes future research directions.

Details

Benchmarking: An International Journal, vol. 31 no. 6
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 16 May 2024

Erfan Anjomshoa

Nowadays, thermal comfort plays a prominent role in contemporary construction practices. Appropriate thermal insulation not only offers energy efficiency benefits in buildings but…

27

Abstract

Purpose

Nowadays, thermal comfort plays a prominent role in contemporary construction practices. Appropriate thermal insulation not only offers energy efficiency benefits in buildings but also enhances occupant well-being, comfort, and productivity. Therefore, a comprehensive understanding of the thermal properties of building materials is essential. This research aims to prepare and investigate a lightweight gypsum-based composite incorporating nano montmorillonite with advanced thermal insulation properties, considering both quality and cost-effectiveness while ensuring environmental compatibility.

Design/methodology/approach

This study adopts a laboratory experimental approach. A gypsum sample (without additives) and seven samples of gypsum combined with varying percentages of sodium and calcium montmorillonite nanoclays undergo extensive testing and analysis. Subsequently, the properties of these samples are compared.

Findings

The results indicate that adding montmorillonite nanoclays to gypsum composites reduces the density of the tested samples and increases their porosity. Moreover, the thermal conductivity coefficient decreases in these samples, significantly improving the thermal insulation properties of the lightweight gypsum plaster. This improvement is more pronounced in samples containing sodium montmorillonite nanoclay compared to calcium-based samples. Additionally, the investigations reveal that compressive strength decreases with the addition of montmorillonite to the samples.

Originality/value

In this research, laboratory experiments were conducted to investigate the physical and mechanical properties of gypsum plaster with varying percentages of sodium and calcium montmorillonite nanoclays. The studied properties include density, porosity, thermal conductivity coefficient, and compressive strength. Additionally, stress-strain diagrams, elastic modulus, and initial and secondary critical stresses were analyzed for each specimen.

Details

International Journal of Building Pathology and Adaptation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-4708

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Article
Publication date: 12 October 2020

Anchal Patil, Vipulesh Shardeo and Jitender Madaan

Humanitarian supply chain (HSC) has been constantly challenged with multiple issues due to the complex dynamics of the disaster. These issues are inevitable and interrelated. The…

877

Abstract

Purpose

Humanitarian supply chain (HSC) has been constantly challenged with multiple issues due to the complex dynamics of the disaster. These issues are inevitable and interrelated. The issues produce undesirable cascading effects that make performance measurement complicated. This paper aims to identify and model the critical barriers in the HSC.

Design/methodology/approach

The study identifies 17 barriers through the relevant literature and interviews with the stakeholders related to humanitarian organization (HO) in the developing economy. The barriers have been identified from strategic, technological, organizational, economic and operational point of view. Further, the barriers were ranked based on the degree of influence using the grey analytic network process (ANP) approach. The interrelationship among the influential barriers is established through modified total interpretive structural modelling (mTISM). To analyse and demonstrate the iterative consensus among the stakeholders, kappa statistics was adopted.

Findings

The barriers have been ranked to determine their extent of influence and modelled to reveal the interrelationship among them. The issues concerned with skills of personnel are the most influential barrier. Other three critical barriers identified are: chaotic operative environment, conflicting objectives of HO and lack of funding for information technology (IT) infrastructure. Appropriate funds need to be allocated towards IT infrastructure and personnel training.

Originality/value

Both quantitative and qualitative performance measurement frameworks had been proposed earlier for HSC. However, limited literature addresses the implementation issues with the available frameworks. This study advances the knowledge on performance measurement barriers of HSC and develops a functional description to identify the critical role of performance measurement in HOs. The study proposes a new version of the interpretive structure modelling, using mTISM technique, to determine the contextual interactions between various HSC performance measurement barriers.

Details

International Journal of Productivity and Performance Management, vol. 70 no. 8
Type: Research Article
ISSN: 1741-0401

Keywords

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