Ali Ahmad Algassim, Akhmad Saufi and Noel Scott
This study aims to explore residents’ emotional responses to tourism development and how the anticipated loss or gain of resources from it affects their attitudes and actions. The…
Abstract
Purpose
This study aims to explore residents’ emotional responses to tourism development and how the anticipated loss or gain of resources from it affects their attitudes and actions. The study extends the conservation of resources (COR) theory by using the cognitive appraisal (CA) theory to explain why the residents of Al-Juhfa village in Saudi Arabia become stressed and experience negative emotions due to tourism development and how they respond and cope with it.
Design/methodology/approach
This study uses qualitative methods by applying purposive interviews to engage informants. Data were gathered from 38 residents of Al-Juhfa village, Saudi Arabia. A content analysis of the data collected was used.
Findings
Findings indicate that residents who perceived they might lose resources (land, houses, heritage, sociocultural and Islamic values and job and investment opportunities) due to tourism development had negative emotions and attitudes towards tourism development. This led a group of residents to resist development and not allow tourists to enter the village. Without tourism knowledge and skills, the residents are worried they may lose control of their resources. Religiosity was a factor that helped to cope with the negative emotions, and other coping actions included accepting displacement with compensation, allowing foreign workers to enter the village with conditions and accepting development with their involvement.
Research limitations/implications
The limitations of the current study are that the data were gathered for the duration of the COVID-19 outbreak when residents were highly anxious and still feeling fear; these feelings could have influenced the responses. Secondly, the data were collected through hardcopy surveys using close- and open-ended questions. Therefore, these data might be limited, as the topic and questions were politicaly sensitive, and the informants might not have completely expressed their feelings, giving diplomatic answers instead. Therefore, the research should be repeated in different contexts with qualitative data using face-to-face techniques.
Practical implications
Firstly, the residents are concerned about losing their resources, such as land, houses and heritage. The development cannot be fully successful without the involvement and support of the local community. Therefore, the government should help them remain in their village by offering them official permission (sukuk) to retain their land and houses. Secondly, the government can open new residential areas and build homes for the residents within the current village, especially as the village has only a few people. Residential areas, such as a compound with complete services, can be designed as part of the tourist attractions in Al-Juhfa.
Social implications
The two theories of COR and CA were developed in the western context and used in tourism studies separately in other contexts, especially CA. However, as far as the authors’ concern, this is the first study to use the two theories in one study to explore residents’ emotions towards tourism development. Both theories explained the process of residents’ emotions towards tourism impact and the negative emotional reactions to perceived threats and resultant stress and how residents cope with these emotions. Nevertheless, in the context of Al-Juhfa as a conservative community, these two theories are not the only factors that explain the residents’ emotional response and attitude, instated that the residents’ religiosity and their belief in Allah is also an important determinant that explains their emotions and attitude towards tourism’s impact on their village and community.
研究设计
本研究通过目的性访谈采用了定性研究方法。数据来自沙特阿拉伯 Al-Juhfa 村的 38 位居民。对收集的数据进行了内容分析。
目的
这项研究探讨了居民对旅游发展的情感反应, 以及旅游资源的预期损失或收益如何影响他们的态度和行动。该研究扩展了资源保护(COR)理论, 通过使用认知评估(CA)理论来解释为什么沙特这个村庄的居民会因旅游业发展而感到有压力和体验负面情绪, 以及他们如何反应和应对。
结果
研究结果表明, 那些认为可能因旅游业发展而失去资源(土地、房屋、遗产、社会文化和伊斯兰价值观以及工作和投资机会)的居民对旅游业发展有负面情绪和态度。这导致一群居民抵制发展, 不允许游客进入村庄。没有旅游相关的知识和技能, 居民担心他们可能会失去对资源的控制。宗教信仰是帮助应对负面情绪的一个因素, 其他应对措施包括接受搬迁补偿, 允许外国工人有条件进入村庄, 以及接受他们参与旅游业的发展。
局限性
本研究的局限性在于, 数据是在新冠肺炎疫情爆发期间收集的, 当时居民高度焦虑, 仍然感到恐惧; 这些感觉可能会影响调研反应。其次, 数据是通过使用封闭式和开放式问题的纸质调查收集的。因此, 这些数据可能有局限性。此外, 由于话题和问题带有政治敏感性, 而被访人可能没有完全表达自己的感受, 而是给出了外交答案, 因此, 今后应使用面对面技术在不同的背景下使用定性数据来重复研究。
应用性
首先, 居民担心失去土地、房屋和遗产等资源。如果没有当地社区的参与和支持, 旅游发展就不可能完全成功。因此, 政府应该通过向他们提供保留土地和房屋的官方许可(sukuk)来帮助他们留在村里。第二, 政府可以在现有村庄内开辟新的住宅区, 为居民建造住房, 特别是因为该村庄只有少数人。可以将住宅区, 例如服务功能完善的建筑物, 设计为 Al Juhfa 旅游景点的一部分。
社会影响
COR和CA的两个理论是在西方背景下发展起来的, 并分别用于其他背景下的旅游研究, 尤其是CA。然而, 对我们而言, 这是首次将两个理论用于一项研究中, 以探讨居民对旅游发展的情绪。这两种理论都解释了居民对旅游影响的情绪过程, 以及对感知到的威胁和由此产生的压力的负面情绪反应, 以及居民如何应对这些情绪。尽管如此, 在 Al Juhfa 作为一个保守社区的背景下, 这两种理论并不是解释居民情绪反应和态度的唯一因素, 居民的宗教信仰和对真主的信仰也是解释他们对旅游业对村庄和社区影响的情绪和态度的重要决定因素。
Diseño/metodología/enfoque (límite 100 palabras)
Este estudio utiliza métodos cualitativos a partir de entrevistas dirigidas a residentes. Se recogieron datos de 38 individuos del municipio de Al-Juhfa (Arabia Saudí). Se utilizó un análisis de contenido de los datos recogidos.
Propósito (límite 100 palabras)
Esta investigación explora las respuestas emocionales de los residentes ante el desarrollo del turismo y cómo la pérdida o ganancia de recursos prevista afecta a sus actitudes y acciones. El estudio amplía la teoría de la conservación de recursos (COR) utilizando la teoría de la valoración cognitiva (CA) para explicar por qué los residentes de este municipio de Arabia Saudí se estresan y experimentan emociones negativas debido al desarrollo turístico y cómo responden y lo afrontan.
Conclusiones (límite 100 palabras)
Los resultados indican que los residentes que percibían que podían perder recursos (tierras, casas, patrimonio, valores socioculturales e islámicos y oportunidades de empleo e inversión) debido al desarrollo turístico tenían emociones y actitudes negativas hacia el desarrollo turístico. Esto llevó a un grupo de residentes a resistirse al desarrollo y a no permitir la entrada de turistas en el pueblo. Sin conocimientos y habilidades turísticas, los residentes temen perder el control de sus recursos. La religiosidad fue un factor que ayudó a sobrellevar las emociones negativas, y otras acciones de afrontamiento incluyeron aceptar el desplazamiento con compensación, permitir la entrada de trabajadores extranjeros al pueblo con condiciones y aceptar el desarrollo con su participación.
Limitaciones/implicaciones de la investigación (límite 100 palabras)
Las limitaciones del presente estudio son que los datos se recopilaron durante el brote de COVID-19, cuando los residentes estaban muy ansiosos y seguían sintiendo miedo; estos sentimientos podrían haber influido en las respuestas. En segundo lugar, los datos se recopilaron mediante encuestas impresas con preguntas cerradas y abiertas. Por tanto, estos datos podrían ser limitados, ya que el tema y las preguntas eran políticamente sensibles y los informantes podrían no haber expresado completamente sus sentimientos, dando en su lugar respuestas diplomáticas. En consecuencia, la investigación debería repetirse en contextos diferentes con datos cualitativos utilizando técnicas cara a cara.
Implicaciones prácticas (límite 100 palabras)
En primer lugar, a los residentes les preocupa perder sus recursos, como terrenos, viviendas y patrimonio. El desarrollo no puede tener éxito sin la participación y el apoyo de la comunidad local. Por ello, el gobierno debe ayudarles a permanecer en su pueblo ofreciéndoles un permiso oficial (sukuk) para conservar sus tierras y casas. En segundo lugar, el gobierno puede abrir nuevas zonas residenciales y construir viviendas para los residentes dentro de la aldea actual, sobre todo teniendo en cuenta que la aldea tiene pocos habitantes. Las zonas residenciales, como un complejo con servicios completos, pueden diseñarse como parte de las atracciones turísticas de Al-Juhfa.
Implicaciones sociales (límite 100 palabras)
Las dos teorías de COR y CA se desarrollaron en el contexto occidental y se utilizaron en estudios turísticos por separado en otros contextos, especialmente en CA. Sin embargo, en esta investigación, éste es el primer estudio que utiliza las dos teorías en un estudio para explorar las emociones de los residentes hacia el desarrollo turístico. Ambas teorías explican el proceso de las emociones de los residentes hacia el impacto del turismo y las reacciones emocionales negativas a las amenazas percibidas y el estrés resultante y cómo los residentes hacen frente a estas emociones. Sin embargo, en el contexto de Al-Juhfa como comunidad conservadora, estas dos teorías no son los únicos factores que explican la respuesta emocional y la actitud de los residentes, ya que la religiosidad de los residentes y su creencia en Alá es también un determinante importante que explica sus emociones y actitud hacia el impacto del turismo en su pueblo y comunidad.
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Ali Ahmad Algassim, Akhmad Saufi, Diswandi Diswandi and Noel Scott
Al-Juhfa is a small village located near Rabigh City, between Makkah and Madinah, Saudi Arabia, with significant archaeological and religious resources. The purpose of this paper…
Abstract
Purpose
Al-Juhfa is a small village located near Rabigh City, between Makkah and Madinah, Saudi Arabia, with significant archaeological and religious resources. The purpose of this paper is to examine residents’ attitudes toward tourism development at Al-Juhfa.
Design/methodology/approach
The qualitative study uses purposive interviewing to recruit informants. Data was collected using semi-structured interview and open-ended questions. Eight semi-structured interviews were made and a list of open-ended questions was distributed to 134 informants. All data were analysed and no new codes were found after the answer of the first 49 informants analysed.
Findings
The results show that residents’ attitudes toward tourism development in general were positive with residents expecting to receive economic, social and environmental benefits. Residents were aware of potential positive and negative impacts of tourism development and appeared to balance these in developing their attitudes. Tourism was seen to empower residents and the religiosity of the community influenced their perception of tourism development.
Originality/value
This study contributes to the literature by supporting the use of social exchange theory in this context and by recommending the inclusion of religiosity in further studies.
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Ramzi Al Rousan, Nermin Khasawneh and Sujood
The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development…
Abstract
Purpose
The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development. However, an exclusive bibliometric analysis of T&H research contributed by the Arab world has not yet been conducted in the past 30 years, that is, 1993–2022. Therefore, the purpose of this study is to provide a first-of-its-kind bibliometric assessment and visualization of T&H research produced by the Arab world spanning from 1993 to 2022.
Design/methodology/approach
A comprehensive collection of 1,327 scientific publications related to T&H research contributed by the Arab world was acquired from the Web of Science Core Collection database. To perform a large-scale bibliometric analysis, encompassing performance analysis, science mapping and network analysis, this study used state-of-the-art analytical tools, namely, Bibliometrix package of R Studio and VOSviewer.
Findings
The findings of this study show that the Arab world’s research on T&H has significantly surged since COVID-19, contributing nearly half (50.56%) of the total literature in the T&H domain between 2020 and 2022. Elshaer IA (Suez Canal University, Egypt) emerged as the most productive author, while Nusair K (Sultan Qaboos University, Oman) was identified as the most impactful author in the T&H domain in the Arab world. The most productive journal was found to be Sustainability (MDPI), while Tourism Management (Elsevier) was identified as the most impactful journal in the field of T&H. Furthermore, the thematic analysis highlights that research themes in T&H are not static but rather constantly evolving in response to dynamic changes in the industry, such as emerging trends, shifts in tourist preferences and the impact of global events like the COVID-19 pandemic.
Originality/value
To the best of the authors’ knowledge, this is the first bibliometric analysis of T&H research contributed by the Arab world, specifically covering the period from 1993 to 2022. This study's findings can inform the development of strategies and policies for the sustainable and competitive growth of the T&H industry in the Arab world. This study highlights the importance of continued research and collaboration among industry professionals, academics and policymakers to promote innovation and drive positive change in the T&H sector in the Arab world.
目的
阿拉伯世界已经目睹了其旅游和酒店(T&H)行业增长的显著激增, 将其定位为可持续发展的重要基石。然而, 在过去30年中, 即1993年至2022年, 尚未进行关于阿拉伯世界贡献的T&H研究的专属文献计量分析。因此, 这项研究代表了提供阿拉伯世界自1993年至2022年间T&H研究的首创性文献计量评估和可视化的先驱努力。
设计/方法
从Web of Science核心合集数据库收集了1327篇与阿拉伯世界贡献的T&H研究相关的科研论文。为进行大规模的计量分析, 包括性能分析、科学映射和网络分析, 我们采用了先进的分析工具, 即R Studio的Bibliometrix软件包和VOSviewer。
发现
研究结果显示, 自COVID-19以来, 阿拉伯世界对T&H的研究显著增加, 占2020年至2022年期间发表文献总数的近一半(50.56%)。关键词分析揭示了阿拉伯世界T&H领域的当前研究热点, 包括“旅游”、 “影响”、“满意度”、“管理”、“酒店业”、“绩效”、“决定因素”、“感知”、“忠诚度”、“质量”和“顾客满意度”。然而, 阿拉伯世界的T&H学者和从业者需要进一步研究一些研究空白, 包括“器官移植旅游”、“伦理领导”、“消费者感知”、“生态足迹”、“员工参与”、“爱彼迎”、“目的地营销”、“顾客不文明行为”、“可持续旅游发展”和“环境可持续性”等主题。主题分析突显了T&H领域的研究主题不断随行业动态变化而不断演化, 如新兴趋势、游客偏好变化以及全球事件如COVID-19大流行的影响。
独创性/价值
据我们所知, 这是首次对阿拉伯世界贡献的T&H研究进行的计量分析, 特别涵盖了1993年至2022年的时期。研究结果可为阿拉伯世界T&H行业可持续和竞争性增长的战略和政策提供信息。这项研究强调了继续研究和行业专业人员、学者和政策制定者之间的合作的重要性, 以促进创新并推动阿拉伯世界T&H行业的积极变革。
Propósito
El mundo árabe ha presenciado un notable aumento en el crecimiento de su industria de turismo y hostelería (T&H), posicionándola como una piedra angular vital para el desarrollo sostenible. Sin embargo, aún no se ha realizado un análisis bibliométrico exclusivo de la investigación en T&H realizada por el mundo árabe en los últimos 30 años, es decir, de 1993 a 2022. Por lo tanto, este estudio se erige como el esfuerzo pionero en proporcionar una evaluación bibliométrica y visualización sin precedentes de la investigación en T&H producida por el mundo árabe desde 1993 hasta 2022.
Diseño/metodología/enfoque
Se recogieron 1327 publicaciones científicas relativas a la investigación en T&H elaboradas por el mundo árabe, a partir de la base de datos Web of Science Core Collection. Para llevar a cabo un análisis bibliométrico a gran escala que abarcara el análisis de rendimiento, el mapeo científico y el análisis de redes, se emplearon herramientas analíticas de última generación, como el paquete Bibliometrix de R Studio y VOSviewer.
Resultados
Los resultados muestran que la investigación del mundo árabe en T&H ha aumentado significativamente desde la COVID-19, representando casi la mitad (50.56%) de la literatura total publicada entre 2020 y 2022. El análisis de palabras clave reveló que “turismo,” “impacto,” “satisfacción,” “gestion,” “hospitalidad,” “rendimiento,” “determinantes,” “percepción,” “lealtad,” “calidad” y “satisfacción del cliente” son los temas de investigación actuales más destacados en T&H en el mundo árabe. Sin embargo, existen varias lagunas de investigación que requieren una investigación adicional por parte de académicos y profesionales de T&H en el mundo árabe, incluyendo temas como “turismo de trasplante,” “liderazgo ético,” “percepción del consumidor,” “huella ecológica,” “compromiso de los empleados,” “Airbnb,” “marketing de destinos,” “incivilidad del cliente,” “desarrollo de turismo sostenible,” y “sostenibilidad ambiental.” El análisis temático destaca que los temas de investigación en T&H evolucionan constantemente en respuesta a cambios dinámicos en la industria, como tendencias emergentes, cambios en las preferencias de los turistas y el impacto de eventos globales como la pandemia de COVID-19.
Originalidad/valor
Hasta dónde llega nuestro conocimiento, este es el primer estudio bibliométrico de la investigación en T&H realizada por el mundo árabe, cubriendo específicamente el período de 1993 a 2022. Los hallazgos del estudio pueden desplegar el desarrollo de estrategias y políticas para el crecimiento sostenible y competitivo de la industria de T&H en el mundo árabe. Este estudio resalta la importancia de la investigación continua y la colaboración entre profesionales de la industria, académicos y responsables políticos para promover la innovación y generar un cambio positivo en el sector de T&H en el mundo árabe.
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Wajhat Ali, Don Amila Sajeevan Samarasinghe, Zhenan Feng, Suzanne Wilkinson and James Olabode Bamidele Rotimi
This study identifies key challenges to adopting smart real estate (SRE) technologies and offers insights and recommendations to enhance decision-making for stakeholders…
Abstract
Purpose
This study identifies key challenges to adopting smart real estate (SRE) technologies and offers insights and recommendations to enhance decision-making for stakeholders, including buyers and property investors.
Design/methodology/approach
To achieve the aim of the study, a rigorous research approach was employed, conducting an in-depth analysis of 41 academic papers utilising PRISMA guidelines and checklists. The chosen methodology also applies a PEST (Political, Economic, Social and Technological) framework to identify factors influencing technology adoption in the real estate sector.
Findings
The study uncovers critical challenges to adopting smart real estate technologies, such as regulatory ambiguity, high implementation costs, and societal resistance. PEST analysis reveals that unclear standards and guidelines, coupled with the high financial burden of technology implementation, are significant obstacles. Socially, resistance to change and difficulties in integrating new technologies are prevalent. The study also underscores the potential of artificial intelligence (AI) for predictive analytics and blockchain for secure transactions and records, though their adoption is currently hindered by inadequate infrastructure and regulatory challenges. These findings underscore the need for strategic interventions to address these challenges and facilitate the effective integration of advanced technologies in the real estate sector, thereby enhancing industry innovation and competitiveness.
Practical implications
The study offers insights for real estate stakeholders to embrace technology effectively, with a conceptual framework contributing to industry advancements.
Originality/value
The study’s key contribution is offering real estate stakeholders execution tactics and recommendations to navigate challenges and utilise technology, thereby driving industry innovation and enhancing competitiveness.
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The rapid development of Muslim travelers traveling to halal destinations stimulated this study to elucidate revisit intention based on the fundamental aspects of Muslim behavior…
Abstract
Purpose
The rapid development of Muslim travelers traveling to halal destinations stimulated this study to elucidate revisit intention based on the fundamental aspects of Muslim behavior, namely, Islamic belief and practice. First, the purpose of this study is to shed light on how Islamic belief affects the Islamic practice of Muslim travelers. Second, it verifies the effects of Islamic practice on halal destination attributes and destination attractiveness. Third, this study also identifies halal destination attributes that affect destination attractiveness, functional value and emotional value. Fourth, it further explores the effects of destination attractiveness on both functional value and emotional value. Finally, this study examines how both functional value and emotional value affect revisit intention.
Design/methodology/approach
The respondents of this study are Muslim travelers who visited one of the four favorite halal destinations in Indonesia from 2019 to 2020. Using purposive sampling methods, this study successfully collected responses from 317 respondents, and then the data were analyzed using structural equation modeling.
Findings
The results of this study demonstrate, first, Islamic belief positively and significantly affects Islamic practice. Second, Islamic practice positively and significantly impacts halal destination attributes and destination attractiveness. Third, halal destination attributes positively and significantly affect destination attractiveness, as well as both functional value and emotional value. Fourth, destination attractiveness positively and significantly impacts both functional value and emotional value. Finally, this study that found only emotional value positively and significantly impacts revisit intention, while functional value does not successfully increase revisit intention.
Originality/value
This study contributes to the crucial aspects of Muslim travelers’ behavior based on the fundamental of Islamic teaching include Islamic belief and practice. Moreover, this framework also contributes to the explain Muslim travelers revisit intention to halal destination using the means-ends theory.
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This study aims to explore the relationship between workplace bullying (WB) and proactive customer service orientation (PCSO). It also examined the mediation effect of workplace…
Abstract
Purpose
This study aims to explore the relationship between workplace bullying (WB) and proactive customer service orientation (PCSO). It also examined the mediation effect of workplace conflict (relationship and task conflict) and the combined moderating effect of psychological and social capital on the proposed relationship.
Design/methodology/approach
Longitudinal multi-study research design was used to collect data in three waves. Two studies were administered separately on hotel and restaurant employees. The correlation and hierarchical regression analysis were administered in SPSS. Mediation and multiplicative moderation analysis were conducted using Process macro.
Findings
The study’s findings suggest that WB is negatively associated with PCSO in both studies. Relationship and task conflict significantly mediated the relationship between WB and PCSO. Lastly, the psychological capital and social capital together safeguard the decreasing PCSO of the employees of the Indian hospitality industry due to WB.
Originality/value
There are hardly any studies examining the relationship between WB and PCSO in the Indian context. Further, to the best of the authors’ knowledge, no previous study has either explored the mediation effect of workplace conflict or the combined moderating effect of psychological and social capital on the proposed relationship.
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José Alberto Castañeda García, Juan Miguel Rey Pino, Zakaria Elkhwesky and Islam Elbayoumi Salem
The purpose of this study is to identify the core responsible leadership (RL) practices that are most relevant to small- and medium-sized enterprises (SME) restaurants…
Abstract
Purpose
The purpose of this study is to identify the core responsible leadership (RL) practices that are most relevant to small- and medium-sized enterprises (SME) restaurants. Furthermore, the authors adapt scales to measure these practices and conduct a pilot study to evaluate their impact on business performance in such establishments.
Design/methodology/approach
Exploratory sequential mixed methods are used to fulfill the research aims. In the first phase, a set of definitions and practices associated with RL are derived from a systematic literature review. Second, a projective method of data collection is applied, involving a panel of 16 experts. Third, a fuzzy cognitive map is developed, which captures the responses of 40 owners or general managers of SME restaurants.
Findings
Twenty-five practices are identified from the systematic literature review. The results show the five leadership practices that match the order of importance assigned by the experts: societal orientation, ethics, stakeholder involvement, power-sharing and environmental orientation. The relevance of those five practices is validated to explain SME restaurants’ financial performance and innovation performance.
Practical implications
Innovation is the key to advancing business sustainability and resilience, and the results identify the specific RL practices that enable improvements to be made in innovation performance among SME restaurants.
Originality/value
This paper identifies the RL practices that are particularly relevant to the tourism field (specifically, the restaurant industry), offers measurement scales for those practices and provides empirical evidence of the relationship between these RL practices and business performance in SME restaurants.