Alexandra A. Henderson, Sophia S. Jeong and Kristin A. Horan
This study aims to examine the role of trust in management and state government in mitigating the relationships between individual- and state-level stressors and well-being during…
Abstract
Purpose
This study aims to examine the role of trust in management and state government in mitigating the relationships between individual- and state-level stressors and well-being during the COVID-19 pandemic.
Design/methodology/approach
Data were collected from a US sample still working during the first wave of infections (N = 437) and was supplemented with objective state-level data. Data were analyzed using hierarchical regression modeling with the PROC MIXED procedure with SAS software to incorporate both individual- and state-level variables.
Findings
Results indicated that individual-level stressors (work and family role overload) were positively associated with stress; however, the relationship between family role overload and stress was mitigated among those with high trust in state government. Results indicated that state-level stressors (infection rates and population density) were not associated with stress; however, the relationship between state population density and stress was positive among those with low trust in management and negative among those with high trust in management.
Practical implications
This study highlights the need for organization and government leaders to build trust before and during crisis situations, as well as engage in a collaborative approach to managing stressors in crisis situations.
Originality/value
This study highlights the importance of expanding the focus of employee trust across organizational boundaries for understanding employee well-being during a crisis situation. This study also demonstrates the cross-over effects of trust, such that organization leaders can protect workers from community stressors, while government leaders can protect workers from family stressors.
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Alexandra A. Henderson and Claire E. Smith
While presenteeism is empirically linked to lower productivity, the role of a person's motives for engaging in presenteeism has been overlooked. Using a Conservation of Resources…
Abstract
Purpose
While presenteeism is empirically linked to lower productivity, the role of a person's motives for engaging in presenteeism has been overlooked. Using a Conservation of Resources Theory framework, we examine the moderating effects of presenteeism motives (approach and avoidance motives) on the presenteeism–productivity relationship.
Design/methodology/approach
A sample of 327 dental hygienists with chronic health conditions was surveyed. Moderated multiple regression was used to test study hypotheses.
Findings
Results indicate that presenteeism does indeed appear to detriment productivity. However, we demonstrate that motives are an important moderator, such that high approach motives appear to mitigate the negative effects of presenteeism on productivity.
Practical implications
Based on our findings, we suggest managers strive to improve the approach motives of their employees through processes such as job enrichment.
Originality/value
This study demonstrates that presenteeism is not always detrimental to productivity, as approach motives appear to mitigate the negative effects of presenteeism on productivity. These results could drive future research on presenteeism, as well as inform best practices related to managing workers with chronic health issues.
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Scott Martin, Richard Klimoski and Alexandra Henderson
The purpose of this study was to determine the roles of employee proficiency, adaptivity and proactivity in predicting different aspects of internal service.
Abstract
Purpose
The purpose of this study was to determine the roles of employee proficiency, adaptivity and proactivity in predicting different aspects of internal service.
Design/methodology/approach
Managers evaluated 142 professional employees on proficiency, adaptivity and proactivity and about six weeks later 2–3 internal customers evaluated each of the employees on dimensions of internal service, namely reliability (i.e. performing dependably and accurately), assurance (i.e. knowledge, courtesy, and the ability to inspire trust and confidence), responsiveness (i.e. willingness to help customers and provide prompt service) and empathy (i.e. caring and providing individualized attention).
Findings
Employee proficiency and proactivity were the main predictors of delivering reliable services. Employee proficiency was the main predictor for creating a sense of assurance. Employee adaptivity was the main predictor of being viewed as responsive. Employee proactivity was the main predictor for establishing a sense of empathy.
Practical implications
In a given situation, some aspects of internal service will be more important than others. The results will enable organizations to improve internal service in a more effective and efficient manner by developing interventions that are targeted at the specific dimension of interest.
Originality/value
The authors identified the types of employee behaviors that are likely to be most effective in impacting different aspects of internal service.
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Colin Hennessy Elliott, Alexandra Gendreau Chakarov, Jeffrey B. Bush, Jessie Nixon and Mimi Recker
The purpose of this paper is to examine how a middle school science teacher, new to programming, supports students in learning to debug physical computing systems consisting of…
Abstract
Purpose
The purpose of this paper is to examine how a middle school science teacher, new to programming, supports students in learning to debug physical computing systems consisting of programmable sensors and data displays.
Design/methodology/approach
This case study draws on data collected during an inquiry-oriented instructional unit in which students learn to collect, display and interpret data from their surrounding environment by wiring and programming a physical computing system. Using interaction analysis, the authors analyzed video recordings of one teacher’s (Gabrielle) pedagogical moves as she supported students in debugging their systems as they drew upon a variety of embodied, material and social resources.
Findings
This study presents Gabrielle’s debugging interactional grammar, highlighting the pedagogical possibilities for supporting students in systematic ways, providing affective support (e.g. showing them care and encouragement) and positioning herself as a learner with the students. Gabrielle’s practice, and therefore her pedagogy, has the potential to support students in becoming better debuggers on their own in the future.
Originality/value
While much of the prior work on learning to debug focuses on learner actions and possible errors, this case focuses on an educator’s debugging pedagogy centered on the educator debugging with the learners. This case study illustrates the need for educators to exhibit deft facilitation, vulnerability and orchestration skills to support student development of their own process for and agency in debugging.
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While the battlefield means danger to some people, it may mean excitement and adrenaline for others. Battlefields can also carry the meanings of a mirror of history, a place of…
Abstract
While the battlefield means danger to some people, it may mean excitement and adrenaline for others. Battlefields can also carry the meanings of a mirror of history, a place of commemoration, and respect. At the same time, it is a market and marketing area for travel providers that respond to changing human needs. Many studies mention that battlefields can mean different things for each individual. This section gives the supply and demand size of battlefield tourism that will meet all these meanings. The supply and demand for the battlefields are tried to be expressed by giving both the place of the visit-oriented research on the battlefields in the literature and the protected and surviving battlefields and related structures in the world.
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Katerina Cerna, Alexandra Weilenmann, Jonas Ivarsson, Hans Rysedt, Anna Sigridur Islind, Johan Lundin and Gunnar Steineck
The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application.
Abstract
Purpose
The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application.
Design/methodology/approach
A design ethnographic approach was applied in this study.
Findings
To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices.
Originality/value
This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.
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Alexandra Kirkby, Carsten Baumgarth and Jörg Henseler
This paper aims to explore consumer perception of “brand voice” authenticity, brand authenticity and brand attitude when the source of text is disclosed as either artificial…
Abstract
Purpose
This paper aims to explore consumer perception of “brand voice” authenticity, brand authenticity and brand attitude when the source of text is disclosed as either artificial intelligence (AI)-generated or human-written.
Design/methodology/approach
A 3 × 3 experimental design using Adidas marketing texts disclosed as either “AI” or “human”, or not disclosed was applied to data gathered online from 624 English-speaking students.
Findings
Text disclosed as AI-generated is not perceived as less authentic than that disclosed as human-written. No negative effect on brand voice authenticity and brand attitude results if an AI-source is disclosed.
Practical implications
Findings offer brand managers the potential for cost and time savings but emphasise the strong effect of AI technology on perceived brand authenticity and brand attitude.
Originality/value
Results show that brands can afford to be transparent in disclosing the use of AI to support brand voice as communicated in product description or specification or in chatbot text.
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Elizabeth H. Gorman and Fiona M. Kay
In elite professional firms, minorities are actively recruited but struggle to move upward. The authors argue that initiatives aimed at general skill development can have…
Abstract
In elite professional firms, minorities are actively recruited but struggle to move upward. The authors argue that initiatives aimed at general skill development can have unintended consequences for firm diversity. Specifically, the authors contend that approaches that win partner support through motivational significance and interpretive clarity provide a more effective avenue to skill development for minorities, who have less access than White peers to informal developmental opportunities. The authors also argue that a longer “partnership track,” which imposes a time limit on skill development, will benefit minority professionals. Using data on 601 offices of large US law firms in 1996 and 2005, the authors investigate the effects of five developmental initiatives and partnership track length on the representation of African-Americans, Latinxs, and Asian-Americans among partners. Observed effects are consistent with expectations, but patterns vary across racial-ethnic groups.
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Mark Antaki and Alexandra Popovici
In this short chapter, we seek to begin to understand what it might mean to ‘interrupt the legal person’. We do this in two parts. In the first part, we begin with the phrase…
Abstract
In this short chapter, we seek to begin to understand what it might mean to ‘interrupt the legal person’. We do this in two parts. In the first part, we begin with the phrase itself and interrogate its components. Interrogating these components leads us to think of the legal person as a technical and grammatical question that varies across different legal traditions and jurisdictions, i.e., across different ways of living and speaking law (recall that juris-diction says to speak the law). In the second part, we briefly explore four versions or declinations of interruptions, each corresponding to a different kind of juris-diction or legal tradition. We see this chapter as itself a friendly interruption in (or of) a broad and rich conversation so as to encourage ourselves to be struck again by some things we may take for granted.