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1 – 5 of 5Ahmad Salman, Alexander Trupp, Marcus L. Stephenson and Ling Foon Chan
This study aims to investigate the evolving travel intentions of tourists in the aftermath of the relaxation of international mobility restrictions in 2022. It aims to understand…
Abstract
Purpose
This study aims to investigate the evolving travel intentions of tourists in the aftermath of the relaxation of international mobility restrictions in 2022. It aims to understand how the concept of “revenge travel” – travelling with the intent to make up for lost time during crisis periods – impacts tourists' travel intentions in the post-crisis era.
Design/methodology/approach
Employing a quantitative approach, the study uses Structural Equation Modelling (SEM). Data were collected through a survey of 320 respondents in 2022. This methodology enables a comprehensive understanding of travel intentions, including motivations, perceptions of destination safety and the influence of revenge travel.
Findings
The findings reveal that revenge travel is a significant predictor of travel intentions post-crisis. The results indicate that tourists are less concerned with health and safety and are more driven by the desire to compensate for lost travel opportunities. This shift suggests that travel intentions in the post-crisis era are not predominantly fear-induced. The study also offers insights into how these intentions can inform the recovery and sustainable planning of the tourism industry.
Originality/value
This paper recognises the impact of revenge travel on travel intentions following the lifting of crisis-related mobility restrictions. It provides novel insights into tourists' post-crisis travel behaviour, extending the understanding of travel motivations in extraordinary circumstances. The findings are valuable for tourism practitioners and researchers, offering guidance for future tourism development and marketing strategies within a post-crisis context.
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Kamelia Chaichi, Alexander Trupp, Mageswari Ranjanthran and K. Thirumaran
Employee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino…
Abstract
Purpose
Employee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino in Malaysia to gain deeper insights into employee challenges and motivational factors to arrive at practical mitigation efforts.
Design/methodology/approach
The study adopted a qualitative approach involving 14 semi-structured interviews with casino employees in Malaysia. Interviews lasted 30 min to 2 h at a time when Covid-19 was raging in 2021. Responses were analysed via a data-driven approach and coded using NVivo software to delineate the contents into analytical categories of well-being dimensions.
Findings
The findings suggest that employees at the casino face challenges in achieving work-life balance. Employee's well-being suffers from insufficient break time, irregular working hours affecting family time, managing customer temper tantrums and lack of emotional support systems and remunerations altered by the pandemic. Women employees were particularly vulnerable.
Research limitations/implications
The findings suggest a need to create better working conditions and address well-being with counselling support for stress management, a balanced approach by employers to the “customer is always right” mantra, creating promising career pathways and supervisors to have better oversight of workaholics. The research focused only on one casino and there was limited access to management departments for an organizational perspective.
Originality/value
This study adds to the body of knowledge on employee well-being in the context of a casino. It suggests hospitality and tourism organizations review their human resource practices that would ease the stresses at the workplace and create support systems to promote employee well-being. Crucially, in a pandemic crisis, well-being dimensions must be accommodating and integrative to employee sentiments, sensitivity and self-actualization.
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Alexander Trupp, Ilisapeci Matatolu and Apisalome Movono
Indigenous entrepreneurship is not only driven by capitalistic ideas as inherent in Eurocentric microentrepreneurial thinking but also focuses on communal approaches where entire…
Abstract
Indigenous entrepreneurship is not only driven by capitalistic ideas as inherent in Eurocentric microentrepreneurial thinking but also focuses on communal approaches where entire communities can gain social and/or economic benefits. The authors, who all worked at The University of the South Pacific in Fiji, share how they work and engage with students and indigenous communities involved in tourism microenterprises. Based on the authors' research and experience in the region, this chapter discusses the following two issues and their related best practices and implications. First, the balance and sometimes tensions between entrepreneurial self-benefit and benefit-sharing; and second, female participation and the related opportunities for empowerment of indigenous communities through tourism microentrepreneurship.
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