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A number of approaches have been developed in recent years to try effectively to engage service users in the process of planning and delivering health‐care services. The consumerist methodology for the strategy described in this paper was designed to maximise staff involvement in capturing user views, in order to develop services at a district general hospital. This strategy – the Patient Care Development Programme (PCDP) – provides a framework for both staff and patient involvement in shaping and influencing the development of health‐care services. Uses the findings from applying the strategy to modify care packages, roles, skills, layouts, protocols and procedures, in response to both the “shortfalls” and the service strengths that the patient’s view uncovers. Discusses the results of an evaluation of the programme which has been replicated in another part of the UK. The PCDP now forms part of a clinical governance framework and is being used to develop multi‐agency integrated care pathways.

This paper examines the relationship between chief executive officer (CEO) international experience (IE) and firm performance. The authors also examine the symmetry of this relationship, whereby home and host countries would be interchangeable without any significant change in the impact of each cultural dimension on firm performance.

For a sample of CEOs from Fortune's list of Global 500 companies, firm performance was measured as average net margin for the first four years of CEO tenure. IE was the difference between home country culture and that where CEO experience was gained, based on the GLOBE cultural dimensions. Regression then tested the IE/firm performance relationship. For symmetry, distance direction was coded as either positive or negative, depending on whether home country score on a given dimension was higher or lower than that of the host. Moderator regression then tested for whether distance direction impacted the relationship between IE and firm performance.

Results show that overall distance between home and host cultures in aggregate does not have a significant effect on firm performance. However, for specific dimensions, greater distances between the CEO's countries of experience and that of the parent company on in-group collectiveness and performance orientation are associated with higher firm performance, and greater distances on power distance and assertiveness are associated with lower performance. The authors further find asymmetric patterns in the IE–performance relationship, attributable primarily to the fact that, when scores on performance orientation are greater for the home than host country, organizational performance is significantly enhanced.

This study's hypotheses are grounded in theory, combining the human capital perspective with cultural paradox theory. In addition, the authors offer a unique approach for measuring the dimensional distance of culture.

This exploratory study aims to examine the influence of immigrant employee effects within a sample of small New Zealand‐based international service providers.

Seven immigrant employees from six firms were interviewed. The interviews examined immigrant effects on four areas: knowledge transfer and application; customer relationships; marketing strategy and market entry mode. Propositions derived from the literature were tentatively tested.

The findings, consistent with other literature on immigrant effects, indicated that immigrant employees play an important role in shaping these areas within small international service firms. Of particular importance was knowledge of local culture and market conditions. Immigrant employees enjoyed considerable discretion in the creation and management of customer relationships.

There appeared to be strong interactions between the value of immigrant knowledge, relationships and the characteristics of service offerings. The results established have provided guidance for researchers when formulating their research frameworks concerning market entry mode, international marketing strategy, knowledge transfer, immigrant employees and so on. Managers should also consider employing the outcomes of this research when designing their international human resource management and marketing strategies. However, these exploratory findings should be confirmed by future research which is formulated with a larger sample size. Only then can the contributions of this study be considered more definite.

Pleasing and satisfying as it is for the national ego to record that Australian book production continues to expand — and the commercial benefits that accrue therefrom to Austrialian authors, publishers and booksellers are surely swelling the pocket books of a small sector of Australian society — the year under review included three events which are perhaps of greater interest to those who care for Australian literature in its broad sense.

The purpose of this paper is to look back on 150 years of the Trades Union Congress (TUC) and reflect on the recent challenges to organised labour.

Places unions in their current context and discusses how they have responded to the challenge of declining membership.

With declining membership levels and the lack of a “silver bullet” solution, unions continue to face many challenges, although there is some light at the end of the organising tunnel.

This paper introduces the special issue which reflects on 150 years of the TUC.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

To provide a list of non‐fictional books, as published, for the use of Librarians and Book‐buyers generally, arranged so as to serve as a continuous catalogue of new books; an aid to exact classification and annotation ; and a select list of new books proposed to be purchased. Novels, school books, ordinary reprints and strictly official publications will not be included in the meantime.