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Article
Publication date: 19 July 2018

Rajko Novak and Aleksander Janeš

The purpose of this paper is to empirically evaluate business process orientation (BPO) of the Slovenian power supply business.

1112

Abstract

Purpose

The purpose of this paper is to empirically evaluate business process orientation (BPO) of the Slovenian power supply business.

Design/methodology/approach

Within the empirical investigation, the level of BPO maturity was measured in the 19 organizations of the power supply business. The survey was focused on the top, middle and lower managers. As a measuring instrument, a questionnaire for the extended concept of process orientation with nine elements was used.

Findings

The results of the BPO measurement show that, despite this long-standing preoccupation with processes, certified management system and the computerization of operations, process maturity is not high. Particularly the lowest score for information technology represents a surprise.

Practical implications

This research makes significant contributions to the literature and above all to scholars and practitioners who work professionally in this field and will find useful guidance for a better understanding of applying BPO and maturity models.

Social implications

One important reason for performing the maturity measurement in the power supply business is the importance of its activities for the operation and development and environmental impact of the whole of Slovenian society.

Originality/value

Presented research is the first one which considers the BPO maturity in the Slovenian power supply business and therefore contributes to understanding of the “intangible factors” which have impact on the introduction of business process management and BPO.

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Article
Publication date: 24 June 2013

Aleksander Janeš and Armand Faganel

The purpose of this paper is to explore and clarify the cause and effect relations between key performance indicators (KPIs) which significantly contribute to the benefits of the…

2527

Abstract

Purpose

The purpose of this paper is to explore and clarify the cause and effect relations between key performance indicators (KPIs) which significantly contribute to the benefits of the business processes exploitation in the Luka Koper, d.d. Company.

Design/methodology/approach

The paper developed a single equation microeconomic error correction model (ECM) with the Engle and Granger two-step method. With the ECM approach, the paper performed application on the KPIs and estimated short- and long-term effects between them.

Findings

From the final ECM model, it can be recognized that the total turnover has been increased, by increased maritime throughput. Increasing the maritime throughput means a reduction in electricity consumption per tonne reloaded and increasing consumption of fossil fuels and water. Revenue per unit of maritime throughput has a negative regression coefficient, which may lead to an increase in income or increased amount of maritime throughput and simultaneously reducing the cost per tonne reloaded. Results are reflecting the impact of sharp declining in maritime throughput with the greatest added value in the years 2007 and 2008. All these results and observations suggest that an error correction mechanism exists and that the paper set up a stable model, which describes the dynamics of short-term determinants of the long-term service performance.

Research limitations/implications

The following limitations exist to this study: sample size and quality of the data that were available and the quantitative analysis in the four perspectives of the Kaplan and Norton's balanced scorecard (BSC). Since this is the case study that investigates the impact of the KPIs' on the results and causalities between them, the paper also encountered the data, which are treated as a business secret. Further research into the impact of introducing the four perspectives of the BSC to monitor the implementation of strategies and strategic projects is recommended.

Practical implications

The presented quantitative approach is useful in combination with a qualitative approach, which is a common practice in determining the causal relations resulting in the strategic map of BSC. Simulations of the developed model are possible on all levels of management, by combining the KPIs, and consecutively acquire new knowledge about their relations. Developed quantitative approach supports improving the monitoring of operational efficiency of an organization, improving business processes, project efficiency and achievement of the strategic goals.

Originality/value

Developed approach supports identification and classification of strategic goals and their KPIs that are best suited for inclusion in the BSC strategic map, improvements to the monitoring of implemented strategic initiatives and achievement of strategic goals.

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Article
Publication date: 4 March 2014

Aleksander Janeš

The development and empirical verification of the balanced scorecard (BSC) model are key parts of the research of a case study on the performance measurement system (PMS) of the…

2896

Abstract

Purpose

The development and empirical verification of the balanced scorecard (BSC) model are key parts of the research of a case study on the performance measurement system (PMS) of the Ydria Motors LL Company (YM). The paper aims to discuss these issues.

Design/methodology/approach

The research was performed as a single case study of modelling the BSC for the manufacturing company and founded on complementary use of qualitative and quantitative methods. The central part of the case study is an empirically evaluated layout of the BSC with the Engle-Granger two-step method.

Findings

The results and findings from empirical analysis showed that the methods used are appropriate for inclusion in the methodological approach as they are complementary. Therefore, it can be asserted that the introduction of quantitative methods of continuous data analysis for the implementation of the BSC improved the established approach. In this research, an approach that represents the basis for further work in the field of research in PMSs of companies, with the use of econometric tools, was empirically tested and developed.

Research limitations/implications

The generalization of research findings is limited to only one manufacturing company. With the continuation of the research on other case studies, the preliminary lessons learned can be expanded to other organizations.

Originality/value

Following the research findings, it can be established that the methodology used provides support to organization's decision-making process in real-time and can be used with different strategies scenarios and forecast simulations and thus supports the prioritization of strategic initiatives. In addition, the developed model allows the integration and testing of various performance indicators and the identification and selection of the most appropriate KPIs.

Details

Industrial Management & Data Systems, vol. 114 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Available. Content available
Article
Publication date: 24 June 2013

Magnus Ramage, Chris Bissell and David Chapman

103

Abstract

Details

Kybernetes, vol. 42 no. 6
Type: Research Article
ISSN: 0368-492X

Available. Content available
Article
Publication date: 6 February 2017

319

Abstract

Details

Personnel Review, vol. 46 no. 1
Type: Research Article
ISSN: 0048-3486

Available. Content available
Book part
Publication date: 24 September 2001

Abstract

Details

Models for Library Management, Decision Making and Planning
Type: Book
ISBN: 978-1-84950-792-9

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