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The COVID-19 pandemic led to a significant decline in library lending, but the response from libraries was insufficient. While researchers have provided guidelines, quantitative analysis of the extent of the impact is lacking.

Here, we examine library lending trends from 2019 to 2022, comparing the pre-pandemic and pandemic periods, analyzing lending changes among adults and children and different types of literature, using a public library as a case study.

This study shows a significant decrease in lending practice, especially among adults, and later recovery. Digital, fine and scientific literature gained popularity compared to other types.

The research results can serve as library management guidelines in case of a new pandemic.

Human resources (HR) are undoubtedly one of the most important factors of any organization. That is why making decisions on the HR policy is becoming a very sensitive issue, both when hiring adequate candidates for the job and during the process work, i.e., during training and development of employees who work in the organization. The purpose of this study was to investigate the importance of HR and decisions on the HR policy as the premise for generating the organization’s expected business excellence. The starting assumption of this chapter is that appropriate decisions on the HR policy are predictors of engaging adequate employees and managing their potentials on the right way. The research is directed toward identifying differences in decisions on the personnel policy in organizations from Serbia that have different decision-makers and different management styles, which are directly related to their business success. Apart from the decision-maker, a significant role in profiling an organization’s personnel should also be done by the Human Resource Department, who take part in recruiting, selecting for education, building, and motivating personnel. In order to confirm the starting assumption, the comparative analysis method, the synthesis method, and the multiple comparison and statistical test methods are used.