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Article
Publication date: 28 February 2023

Alejandro Morales-Vargas, Rafael Pedraza-Jimenez and Lluís Codina

The field of website quality evaluation attracts the interest of a range of disciplines, each bringing its own particular perspective to bear. This study aims to identify the main…

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Abstract

Purpose

The field of website quality evaluation attracts the interest of a range of disciplines, each bringing its own particular perspective to bear. This study aims to identify the main characteristics – methods, techniques and tools – of the instruments of evaluation described in this literature, with a specific concern for the factors analysed, and based on these, a multipurpose model is proposed for the development of new comprehensive instruments.

Design/methodology/approach

Following a systematic bibliographic review, 305 publications on website quality are examined, the field's leading authors, their disciplines of origin and the sectors to which the websites being assessed belong are identified, and the methods they employ characterised.

Findings

Evaluations of website quality tend to be conducted with one of three primary focuses: strategic, functional or experiential. The technique of expert analysis predominates over user studies and most of the instruments examined classify the characteristics to be evaluated – for example, usability and content – into factors that operate at different levels, albeit that there is little agreement on the names used in referring to them.

Originality/value

Based on the factors detected in the 50 most cited works, a model is developed that classifies these factors into 13 dimensions and more than 120 general parameters. The resulting model provides a comprehensive evaluation framework and constitutes an initial step towards a shared conceptualization of the discipline of website quality.

Details

Journal of Documentation, vol. 79 no. 7
Type: Research Article
ISSN: 0022-0418

Keywords

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Article
Publication date: 21 September 2015

Bethany R Russell, Alejandro Morales and Russell D Ravert

Health care professionals (HCPs) face numerous barriers in providing services to limited English proficient (LEP) patients and their families. The purpose of this paper is to…

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Abstract

Purpose

Health care professionals (HCPs) face numerous barriers in providing services to limited English proficient (LEP) patients and their families. The purpose of this paper is to explore and expand on the limited scholarship concerning HCPs’ experiences using children as informal interpreters in pediatric consultations.

Design/methodology/approach

Ten HCPs from five different fields participated in this study. They were interviewed over the phone and replied to follow-up correspondence about their knowledge on policies for communicating with LEP patients and/or their families when providing medical care.

Findings

Using a thematic analysis five themes emerged across all cases: cultural awareness, communication quality, live interpreters as a solution, use of child language brokers (CLBs), and the norm of child language brokering. Through the development of the aforementioned themes, HCPs’ limited awareness of implications when using CLBs and of the established policies related to this phenomenon were apparent.

Originality/value

This lack of knowledge, acknowledged by HCPs, provides a platform from which to create awareness of the need for further education about the potential risks CLBs face when interpreting medical information and of the negative impact this process can have on the overall medical outcome of a patient. Furthermore, it allows the authors to address the ignorance within the health care system that has allowed vulnerabilities to LEP individuals being treated in health care facilities.

Details

International Journal of Human Rights in Healthcare, vol. 8 no. 3
Type: Research Article
ISSN: 2056-4902

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Article
Publication date: 12 March 2019

Luis Antonio Orozco and Olga Lucía Anzola-Morales

This paper aims to present the Colombian Alejandro López Restrepo as a classic management thinker from the first half of the twentieth century and discuss his ideas in the light…

694

Abstract

Purpose

This paper aims to present the Colombian Alejandro López Restrepo as a classic management thinker from the first half of the twentieth century and discuss his ideas in the light of Anglo-Saxon authors at that time and his contributions as a professor, manager and public servant.

Design/methodology/approach

Bibliographic material including López’s books and essays and their biography published by Mayor (2001) are reviewed to organize a new reading of López as a management thinker and practitioner.

Findings

Beyond several classical managerial thinkers, López reconceptualized scientific management with a critical discussion of classical economic theory using sociology and psychology to present a unique conception of work, enterprise and efficiency as a public service that gives sense to individual and social realization to face the future and create development.

Research limitations/implications

Techniques as critical biography and interpretation of data have not been used, instead the aim to contribute to the literature of management history a Latin American’ thinker.

Practical implications

Including López as a classical management thinker can improve the study of management history. His life and ideas give new reflexive insight to understand the development of management in Colombia and serve to inspire administrators to seek improvements in society.

Originality/value

The paper offers a new approach toward studying Alejandro López beyond previous sociological work by Mayor (2001) with the discussion of the contributions in the lenses of managerial practices and theoretical insights at that time.

Details

Journal of Management History, vol. 25 no. 2
Type: Research Article
ISSN: 1751-1348

Keywords

Available. Content available
377

Abstract

Details

Journal of Management History, vol. 29 no. 1
Type: Research Article
ISSN: 1751-1348

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Expert briefing
Publication date: 7 September 2015

There will be a second round run-off on October 25 between Jimmy Morales, a TV comic actor who has emerged as an anti-system candidate, and either businessman-politician Manuel…

Details

DOI: 10.1108/OXAN-DB203186

ISSN: 2633-304X

Keywords

Geographic
Topical
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Expert briefing
Publication date: 14 January 2020

Right-wing Giammattei has pledged to introduce far-reaching reforms, focused on boosting economic growth and combating high rates of violent crime. However, legislative weaknesses…

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Executive summary
Publication date: 25 January 2018

GUATEMALA: Expense claims will further hit Morales

Details

DOI: 10.1108/OXAN-ES229342

ISSN: 2633-304X

Keywords

Geographic
Topical
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Book part
Publication date: 15 October 2013

Eduardo Silva

The resurgence of left governments in Latin America raised expectations for the reincorporation of popular sectors broadly writ into the political arena from which they largely…

Abstract

The resurgence of left governments in Latin America raised expectations for the reincorporation of popular sectors broadly writ into the political arena from which they largely had been excluded by governments committed to Washington Consensus policies. This was particularly true in cases where mobilization by broad-based, heterogeneous social movement coalitions set the stage for their election. In some cases highly contentious cycles of mass mobilization in the context of economic crisis and party system collapse opened opportunities for outsider left candidates and their new political movements and parties to sweep into office. This was the case of Venezuela, Ecuador, Bolivia, and, partially, Argentina. In other cases institutional continuity prevailed but mass discontent with low average growth, increasing poverty and inequality, and declining opportunities drove the electorate to vote for more established left parties. Brazil, Uruguay, and Chile are the emblematic cases. In all cases, to a greater or lesser degree, there was an assumption of a closer alignment between left governments and social movements than before. This chapter tests such assumption in the case of Bolivia because it exhibited exceptionally favorable conditions for a close alignment of social movements and the government of Evo Morales, the country’s first president of indigenous origin.

Details

Voices of Globalization
Type: Book
ISBN: 978-1-78190-546-3

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Expert briefing
Publication date: 24 December 2018

Pre-election politics.

Details

DOI: 10.1108/OXAN-DB240688

ISSN: 2633-304X

Keywords

Geographic
Topical
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Case study
Publication date: 25 November 2019

Sergio Morales and Oswaldo Morales

The contribution of the present case lies in the critical view that every business actor should exercise – be it general manager, middle management, supervisor or executive – when…

Abstract

Learning outcomes

The contribution of the present case lies in the critical view that every business actor should exercise – be it general manager, middle management, supervisor or executive – when building a strong organizational culture in corrupt political environments.

Case overview/synopsis

The purpose of this case study is to explore the dilemma in which Marcelo Odebrecht, once CEO of Odebrecht, found/determined whether to continue with the business model established by the founders of Odebrecht or take a new path for the organization. After exploring the corrupt acts of Odebrecht and the scope of Operation Lava Jato, the reader can reflect on the importance of organizational culture (according to the three levels proposed by Schein) in the face of the emergence of corruption. By generating discussions about organizational culture, business ethics, political culture and corruption, the organizational culture of Odebrecht is problematized in relation to its real behavior.

Complexity academic level

Students of administration, business and international business undergraduates and graduates, as well as members of senior management in companies in the infrastructure sector. Also, given the plurality of possible readings, it is recommended that the case also be used in courses or specializations in organizational psychology, organizational sociology or organizational anthropology.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Subject code

CSS 5: International Business.

Details

Emerald Emerging Markets Case Studies, vol. 9 no. 3
Type: Case Study
ISSN: 2045-0621

Keywords

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