Search results

Intermediaries of various sorts have been key players in helping libraries in access to, and the acquisition of, serials. Subscription agents have been prominent, with a strong tradition in the print environment. They have developed additional services for libraries that focus on using automation to meet this objective, starting with serials management software and links to their databases in the 1980s, through to electronic journal services today. Intermediaries have a wider role in providing services in the area of electronic journals, to publishers as well as libraries. Current trends in scholarly publishing include the growth of alternative publishing initiatives. A key development at present is the growth of linking, including reference linking between publishers and the linking activities of intermediaries. The recent growth of library consortia in various countries has had an impact on library purchasing methods, and hence on the role and services of subscription agents. In this respect Swets Blackwell has been active as the managing agent in the UK NESLI Project.

This study aims to test and extend Carroll and Ahuvia’s (2006) model on the antecedents and outcomes of brand love by examining the moderating effects of experience and price on the relationship between brand love and offline word of mouth (WOM) and between brand love and electronic WOM (eWOM).

An online survey was conducted on Facebook, which generated 342 valid responses. The data were analyzed using partial least squares-structural equation modeling.

The results mainly support the model by confirming that the self-expressiveness of the brand and trust are positively associated with brand love. No association between hedonic product type and brand love was found. The study’s findings also suggest positive associations between brand love and both types of WOM. Experience and price were found to strengthen the relationship between brand love and offline WOM but not the relationship between brand love and eWOM.

This study contributes to the literature by introducing and testing an extended model of brand love. It tests two moderating effects on the relationship between brand love and WOM.

The objective of this paper is to propose a consumer-behavior-based intelligence (CBBI) model to identify market structure so as to monitor product competition. Competitive intelligence extracted from Chinese e-business clickstream data is exploited to examine the relevance of consumers' heterogeneous behavioral feedback, namely, click, tag-into-favorite, time-of-browsing, add-into-cart, and remove-from-cart, to visualize the competitive product market structure and to predict product-level sales.

Our proposed CBBI model consists of visualization and prediction, which explore e-business clickstream data. We conduct the visualization and segmentation of market structure in the form of a perceptual map by employing K-means clustering algorithm and multidimensional scaling technique. Concurrently, we developed an updated Bayesian linear regression (BLR) to predict product-level sales by considering consumers' heterogeneous feedback. Our updated BLR specifically integrated the estimated knowledge of the previous periods to verify whether product sales are period-dependent due to the consumer memory effect in e-commerce, improving the conventional BLR of diffuse prior distribution setup in terms of mean absolute error (MAE) and root mean squared error (RMSE).

Considering the performance of consumers' heterogeneous actions, the present research visualized three different segments of the competitive market structure in a perceptual map, and its horizontal axis is shown as a signal of the ascending trend of product sales. The previous five-day period was ascertained to be the best size of a time window for the consumer memory effect on product sales prediction. This hypothesis is supported by the concept that product sales are period-dependent. The results of the proposed updated BLR indicate that consumer tag-into-favorite, add-into-cart, and remove-from-cart feedback have positive impacts on product-level sales while click and time-of-browsing have the opposite effect.

While the identified competitive product market structure elaborates consumer heterogeneous feedback toward alternative product choices, this paper contributes by extending those homogeneous consumer preferences-related marketing studies. The perceptual map's configuration in respect to period-dependent product sales facilitates the effective inclusion of consumer behavior application in product sales prediction research in e-commerce. This paper helps sellers and retailers better comprehend the impacts of heterogeneous feedback and the consumer memory effect on the degree of competition in the form of product sales. The research results also offer a managerial implication about shaping the competitive edge by conducting different product management strategies in e-commerce platforms.

This study explores the influence of employee empathy on brand love, which subsequently affects customer advocacy, willingness to pay more (WTPM) and tolerance of failure. Additionally, it investigates the mediating role of customer delight and gratitude in connecting employee empathy with brand love and the moderating effect of power distance belief (PDB) between employee empathy and customer delight and gratitude.

A total of 751 usable data were gathered through scenario-based online surveys within a hotel context. The proposed conceptual model used Partial Least Squares - Structural Equation Modeling (PLS-SEM) for testing.

The results affirm the impact of employee empathy on brand love through the pathways of customer delight and gratitude, ultimately influencing positive customer behaviors, such as advocacy, WTPM and tolerance of failure. Moreover, the findings suggest that PDB diminishes the effect of employee empathy on customer gratitude, although it does not affect customer delight.

The study introduces novel insights into the significance of employee empathy as an antecedent of brand love. It contributes to the literature by concurrently conceptualizing customer delight and gratitude as mediators between employee empathy and brand love, consequently leading to favorable consumer behaviors. Furthermore, it advances our theoretical comprehension of an individual customer’s PDB and its psychological impact.

This paper aims to investigate whether consumers’ identification with a brand community makes them more likely to engage in compulsive buying behavior. Specifically, this research shows that consumers are more likely to experience obsessive passion for brands they identify with if they are also part of brand communities, which, in turn, makes them more likely to engage in compulsive buying behavior.

An online survey (n = 533) among members of the Adorable Representative M.C. for Youth (ARMY) Bangtan Boys (BTS) brand community was conducted. A partial least squares approach was employed to test the validity and reliability of the measurement model as well as to assess the structural equation model.

Results show that brand identification affects harmonious and obsessive passion and that both relationships are moderated by brand community identification. Harmonious passion, in turn, has a positive effect on impulsive buying, whereas obsessive passion has a positive effect on both impulsive and obsessive-compulsive buying. Furthermore, consumer hedonic motivations moderate the relationship between (i) harmonious passion and impulsive buying and (ii) obsessive passion and obsessive-compulsive buying.

To the best of the authors’ knowledge, this work is the first to examine the potential negative impacts brand community identification has on compulsive buying behavior. Besides contributing to research on the negative aspects of brand community identification, by employing a model that distinguishes between two types of passion and compulsive buying, the study provides clarification on relationships suggested by prior studies.

This research aims to examine the relationship between information security strategy and organization performance, with organizational capabilities as important factors influencing successful implementation of information security strategy and organization performance.

Based on existing literature in strategic management and information security, a theoretical model was proposed and validated. A self‐administered survey instrument was developed to collect empirical data. Structural equation modeling was used to test hypotheses and to fit the theoretical model.

Evidence suggests that organizational capabilities, encompassing the ability to develop high‐quality situational awareness of the current and future threat environment, the ability to possess appropriate means, and the ability to orchestrate the means to respond to information security threats, are positively associated with effective implementation of information security strategy, which in turn positively affects organization performance. However, there is no significant relationship between decision making and information security strategy implementation success.

The study provides a starting point for further research on the role of decision‐making in information security.

Findings are expected to yield practical value for business leaders in understanding the viable predisposition of organizational capabilities in the context of information security, thus enabling firms to focus on acquiring the ones indispensable for improving organization performance.

This study provides the body of knowledge with an empirical analysis of organization's information security capabilities as an aggregation of sense making, decision‐making, asset availability, and operations management constructs.

This paper examines the general value to users of a range of electronic journal functions and their usefulness in the specific context of the SuperJournal Project. For the evaluation of each of the functions three types of data were analysed in relation to each other and in light of other contextual data: logged data of usage, survey data on user satisfaction, and survey data on the perceived importance of the function. The analysis shows that basic browsing, printing and search make up the core functions of electronic journals; other functions, such as saving of bibliographic data, alerting, customising, links with external resources and communication, serve as peripheral functions. The usefulness of both the core functions and the peripheral functions in a specific service is influenced by various implementation factors. However, it is the realised usefulness of the core functions which determines the use of a service.

The authors propose an Markov Chain Monte Carlo (MCMC) method for estimating a class of linear sum assignment problems (LSAP; the discrete case of the optimal transport problems). Prominent examples include multi-item auctions and mergers in industrial organizations. This contribution is to decompose the joint likelihood of the allocation and prices by exploiting the primal and dual linear programming formulation of the underlying LSAP. Our decomposition, coupled with the data augmentation technique, leads to an MCMC sampler without a repeated model-solving phase.

Consumers are constantly confronted with negative information on defective or dangerous products (product‐harm crisis): the car does not stop at the red light due to faulty brakes or the t‐shirt causes the skin to itch. This research aims to provide a holistic picture of consumers' experience of product‐harm crises (p‐h c). The study sets out to investigate under which conditions consumers are impacted by the crisis and how they experience p‐h c in real‐life.

The study draws on in‐depth interviews with both experts and consumers in order to investigate factors influencing consumers' experience in crisis situations.

Based on in‐depth interviews, a theoretical model is developed that captures the impact of p‐h‐c on consumers. Impact consists of personal relevance and perceived severity of the crisis and is a prerequisite for consumers' response. The study finds evidence that the personal impact and the consumer response to crisis situations are influenced by the crisis context, consumer context and company context.

Given the qualitative nature of the study, a quantitative approach should now be used to further substantiate the presented findings and validate the theoretical model.

Consumer response to crises is primarily influenced by the personal impact of the crisis. The nature of the crisis as well as consumer characteristics heavily influence the way a consumer is impacted by a crisis event.

This study illustrates the complexity of consumers' p‐h c experience and contributes to a better understanding of their behavior in p‐h c situations.

“Valleys” make for interesting analogies. They are geological depressions that can reflect the struggles and lows sometimes experienced with equity and diversity work. Carved out by ancient glaciers, valleys lend themselves to critical comparisons to the glacial pace that frequently characterizes the change in higher education. But when tagged with the noun “hope,” glaciers represent the work of carving out new forms, shapes, avenues, and their amazing transformative power to change landscapes. The aspiration and desire for change, the wish for something better, and acting intelligently and intentionally on ambitious equity and diversity goals make “Valleys of Hope” an apt analogy of the higher education landscape that describes the University of Minnesota’s equity and diversity journey and successes. Carpe Diem, a Latin phrase frequently translated to mean “seize the day,” is in our chapter title because we felt it appropriately conveyed how two consecutive equity and diversity leaders harnessed the zeitgeist of campus strategic initiatives to rally their campus communities around equity and diversity imperatives. Carpe Diem sometimes connotes a focus on the present versus the future. Yet, in our view visions and initiatives anchored in core values have in fact a surprising omnipresence and permanence over time. We share two leadership “acts” with readers in this chapter.