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Article
Publication date: 14 June 2023

Sandra Sun-Ah Ponting and Alana Dillette

The purpose of this study is to explore the development and implementation of diversity, equity and inclusion (DEI) practices in hospitality and tourism organizations through the…

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Abstract

Purpose

The purpose of this study is to explore the development and implementation of diversity, equity and inclusion (DEI) practices in hospitality and tourism organizations through the lens of structuration theory.

Design/methodology/approach

This study deployed a three-stage Delphi technique involving DEI experts in hospitality and tourism organizations to build a consensus. Specifically, individual agency, development and implementation of DEI practices and best DEI practices were explored through the Delphi technique.

Findings

The findings of this study feature a framework for DEI practices and the intersection between individual agency and organizational structure. The results of this study further showcase the theoretical importance of structuration theory in understanding how organizations develop and implement DEI practices.

Originality/value

This study reveals unique perspectives on DEI within hospitality and tourism organizations, pointing to the imperative need for leadership in initiating, developing and implementing change. This study also extends previous research by highlighting how DEI practices are initiated, developed and implemented through individual agency and organizational structure.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 11
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 22 February 2021

Sandra Sun-Ah Ponting

The event management (EM) industry has attempted to elevate the professional status of event professionals. Contributing to these efforts, this study explores the professional…

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Abstract

Purpose

The event management (EM) industry has attempted to elevate the professional status of event professionals. Contributing to these efforts, this study explores the professional identity (PID) construction process of event professionals. To facilitate the relevance of the PID construction process before the COVID-19 pandemic, it includes the impact of COVID-19 on event professionals' PID constructions.

Design/methodology/approach

Using narrative inquiry as the methodological approach, the study includes 18 semistructured interviews with event professionals before COVID-19 and additional 14 interviews during COVID-19. A narrative framework was developed to analyze the data.

Findings

The results include five significant themes highlighting the imperative role of agency in PID construction. Before the pandemic, event professionals pointed to self-driven pride and social-driven stigmatization as a part of PID narratives. Before and during the pandemic, profession-driven professional status recognition was significant. During the pandemic, situational reality-driven work skills and community-driven commitment became central to PID narratives.

Practical implications

The findings suggest the need for the EM industry to harness a collective PID. Specifically, given the community-building role professional associations played during the pandemic, associations can take part in leveraging a PID that connects core values.

Originality/value

This study contributes to the EM literature by using PID, a novel construct in EM research, to develop a baseline for event professional PIDs in changing environments; this functions as a platform for the EM profession to create a shared collective identity.

Details

Journal of Hospitality and Tourism Insights, vol. 4 no. 2
Type: Research Article
ISSN: 2514-9792

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