Cleopatra Veloutsou and Alan McAlonan
The purpose of this paper is to examine the antecedents of online loyalty and disloyalty in search engine usage by young Millennials.
Abstract
Purpose
The purpose of this paper is to examine the antecedents of online loyalty and disloyalty in search engine usage by young Millennials.
Design/methodology/approach
Data were collected from 495 pupils between the ages of 14 to 17 years old.
Findings
The attitude towards computers is not influencing brand loyalty. The main predictors of brand loyalty are the emotional link that users develop with the search engine, the attitude towards said engine, and in particular the perceived quality of results. The best predictors of disloyalty are the level of two‐way communication, the lack of satisfaction as well as the involvement of the user with computers, while the actual perceived characteristics of the search engine are not predicting disloyalty.
Research limitations/implications
Since the data were collected from one school in the UK only, the teenage internet users in the study's sample are likely to come from families with a similar profile. For further research a sample drawn from other areas, therefore, more representative of the make‐up of the population in the UK would be interesting.
Originality/value
Given the importance of teenage users and their expected long‐term value as internet users, this paper is contributing to the literature by understanding some of the key drivers of their loyalty and disloyalty.
Details
Keywords
The purpose of this paper is to describe the pilot information literacy programme for undergraduate nursing students as recently developed at Waterford Institute of Technology…
Abstract
Purpose
The purpose of this paper is to describe the pilot information literacy programme for undergraduate nursing students as recently developed at Waterford Institute of Technology (WIT) libraries. The paper outlines the background to the programme, discusses its design and delivery and summarises participating students' initial response to it.
Design/methodology/approach
This paper takes a broadly practical, case study approach in terms of recounting experiences of designing and delivering a dedicated information literacy programme for undergraduate nursing students at WIT.
Findings
Although the project is still at an early or pilot stage, the feedback from the undergraduate students who attended training is very positive. The fact that the programme was so well received in its first year of operation is encouraging and inspiring, going forward.
Practical implications
The paper should be of interest to anyone involved in developing information literacy programmes or in the supply of information to nursing students.
Originality/value
This paper is likely to be of practical interest to academic librarians, who are looking for a fresh approach to information literacy training for undergraduate nursing students at third level institutions of similar scale and size to WIT.
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Keywords
Luke Hughes, Rachel M. Taylor, Lorna A. Fern, Lisa Monaghan, Beverley Flint, Sue Gibbons and Anika Petrella
The COVID-19 pandemic resulted in immense pressure on healthcare workers (HCWs) and healthcare systems worldwide. The current multi-centre evaluation sought to explore the…
Abstract
Purpose
The COVID-19 pandemic resulted in immense pressure on healthcare workers (HCWs) and healthcare systems worldwide. The current multi-centre evaluation sought to explore the association between coping behaviours and levels of psychological distress among HCWs working during the initial onset of COVID-19.
Design/methodology/approach
Between April and July 2020 HCWs at three urban hospitals in England were invited to complete an online survey measuring personal and professional characteristics, psychological distress and coping. A principal component analysis (PCA) identified components of coping and structural equation modelling (SEM) was used to test the relationship between components of coping and psychological distress.
Findings
A total of 2,254 HCWs participated (77% female, 67% white, 66% in clinical roles). Three components for coping were retained in the PCA analysis: external strategies, internal strategies and self-criticalness/substance use. SEM indicated that internally based coping was associated with lower levels of psychological distress, whereas externally based coping and self-criticalness were associated with greater psychological distress. The final model accounted for 35% of the variance in psychological distress.
Originality/value
This multi-centre evaluation provides unique insight into the level of psychological distress among HCWs during the initial onset of the COVID-19 pandemic (2020) and associated coping strategies. Addressing self-criticalness and supporting cognitive-based internal coping strategies among HCWs may protect against prolonged exposure to psychological distress. Findings highlight the importance of developing a culture of professional resilience among this vital workforce as a whole rather than placing pressure on an individual's personal resilience.