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The worlds of literature and business are as different as they get. While literature often revels in the artistic and abstract aspects, business focuses on the more practical and realistic facets of life. Literature talks ideas, business speaks money. Writers express themselves with words, business men prove themselves through numbers. Former US President Calvin Coolidge once exclaimed, “The business of America is business. Not Art!” (West brook, 1980:1). However, this difference is, at most, on the surface. Literature and business intertwine on more perspectives than one might think. For example, there are traces of corporate capitalism in Upton Sinclair’s The Jungle in which workers are portrayed as “slaves to the economic system” (Watts, 1982:77). Or Joseph Heller’s Something Happened depicts the harsh rules of business by which any one who is not contributing efficiently to the success of a company will be discarded, also known as corporate Darwinism (Horner, 1992:27). Or in Mark Twain’s A Connecticut Yankee in King Arthur’s Court, with a humourous tone, medieval England is modernised with various economic measures, such as new currency, stock exchange in the court, and full‐time employment for the knights, and hence saved from financial ruins (West brook, 1980:49). In other words, literature has been drawing inspirations from the financial market. Therefore, it might not be surprising if there are major themes in literature than can be applied to the corporate world. In fact, managers at all levels can learn valuable lessons for the many areas of business from literature.

Organizational Justice Theory serves as a useful frame for discussion of this case, focusing on perceptions of fairness in the workplace. Such perceptions are shaped by outcomes, procedures, information and interpersonal treatment. Perceptions of justice in these four dimensions are associated with job performance, citizenship behaviors and some mental health outcomes. The Exit, Voice, Loyalty, Neglect (EVLN) Model outlines four potential responses (exit, voice, loyalty and neglect) to perceived job dissatisfaction, serving as a useful framework for students to discuss potential employee reactions to Starbucks’ decisions.

This case was developed from secondary sources, including news reports, company annual reports and websites. The case has been classroom tested with undergraduate students in Principles of Management (online and face-to-face) Human Resource Management (online asynchronous) and Labor/Management Relations (online synchronous).

In June 2020, Starbucks became immersed in controversy when its dress code policy conflicted with its public support for national protests over police brutality against Black Americans, including the death of George Floyd while in police custody. While publicly supporting the protests in a series of tweets, an internal memo forbidding employees from wearing Black Lives Matter attire was leaked to the press, generating national outcry, threats of a boycott and forcing Starbucks to reverse course immediately. This case examines the benefits and challenges of a corporate dress/uniform policy, and the implications of corporate involvement in social justice issues.

This case can be used in a wide range of undergraduate and graduate courses, but particularly in Principles of Management and Human Resources courses.

THE hope we expressed in recent pages, that the Library Association might resume its normal methods of life and government, remains a hope. London, where only we suppose the Council could do its work really well, has been of late no place for the meetings of people; and we dare to say that for the key people of any profession or movement to gather there at present would be unwise, even though imagination may increase the risk beyond the warrant of the facts. Nor do we know yet if the worst has been experienced. Meanwhile it is probable that the affairs of librarianship must be delegated to even fewer workers than now. Only the chronically ungracious part of our fraternity will be without gratitude to those who keep things going for us.