The Saab Medical Library (SML) developed its virtual medical library site in 1997. The spread of the Internet prompted its development, in addition to continuous requests from…
Abstract
The Saab Medical Library (SML) developed its virtual medical library site in 1997. The spread of the Internet prompted its development, in addition to continuous requests from users to provide such a service for 24 hours a day, seven days a week. The virtual library is dynamic, growing and changing continuously, and the role of the traditional reference librarian and the end‐user education programs had to change to fit this borderless library. This paper discusses the aim, preparation, problems and lessons learned after three years of the user education program in a virtual library setting, and how reference work had to change to satisfy the needs of both the system and its users. The reference librarian has to carry out a smooth transition to a virtual library and help users cope with the technological changes. Training at the SML, as in any academic library, aims at teaching how to retrieve information rather than providing answers. This training is presented in different forms such as orientation sessions, seminars, and course‐related instruction, in addition to Web‐based instruction. In a virtual setting, reference librarians should act both as educators and consultants for end‐users, advising them on the search strategy as well as the software set‐up. The “Lebanese Corner” and an e‐reference service were added to complete the picture of this virtual library. This change had advantages and disadvantages for the users.
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Sebastian Smart and Vicente Burgos
This paper aims to analyse the Chilean housing policy from a human rights perspective. The work is based on the framework to study socio, economic and social rights as human…
Abstract
Purpose
This paper aims to analyse the Chilean housing policy from a human rights perspective. The work is based on the framework to study socio, economic and social rights as human rights developed by the current special rapporteur on extreme poverty and human rights to describe the steps undertaken by the Chilean State in terms of recognition, institutionalisation and accountability of the right to adequate housing.
Design/methodology/approach
First, the authors describe the different levels of legal recognition of the right and the lack of constitutional and legislative recognition in the different levels of the Chilean Legal System. Second, they analyse the Chilean Housing Policy and the institutionalisation of the different elements that compose the right to adequate housing, describing and critically reviewing the Chilean housing policy in the past 30 years. The final section analyses the accountability of such policy, taking into consideration the developments of international and regional mechanisms and the processes of accountability lead by civil society and tribunals.
Findings
The paper concludes that a human rights perspective of the right to adequate housing with legal recognition could improve the accountability, the results and development of the Chilean housing policy.
Originality/value
The importance of this paper is both empirical and theoretical. Empirically, this paper adds to the current understanding of housing policies in Chile, aiming to complete the narrative of housing laws at the national level. Theoretically, this paper uses for the first time a recognition, institutionalisation and accountability human rights approach to analyse the Chilean housing policies and its loopholes at the national level.
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Yi Lok Leung, Ron L.H. Chan, Dickson K.W. Chiu and Tian Ruwen
Online food delivery has been prevalent in recent years worldwide, especially during the COVID-19 pandemic, and people's consumption behaviors have changed significantly. This…
Abstract
Purpose
Online food delivery has been prevalent in recent years worldwide, especially during the COVID-19 pandemic, and people's consumption behaviors have changed significantly. This study aims to investigate the consumption behavior of young adults using online food delivery platforms during the COVID-19 pandemic and focuses on the dominant factors influencing their decision to use online food delivery platforms.
Design/methodology/approach
Semi-structured interviews including 14 young adults aged 18–25 living in Hong Kong were conducted to collect data about their perspectives on online food delivery platforms in five areas. This research adopted the stimulus-organism-response model (S-O-R model) to analyze how the factors influence young adult users' loyalty and satisfaction with online food delivery platforms.
Findings
Thematic analyses revealed that young adults were attracted to online food delivery platforms for their numerous benefits. They had a high frequency of usage and significant spending. Usability, usefulness, satisfaction and loyalty influenced young adults' behaviors on online food delivery platforms. Participants were overall satisfied with their experiences, but platforms still had room for improvement.
Originality/value
Few prior studies investigated the factors affecting the consumer experience and behavioral intention of online food delivery for young adults in Asia. This study contributes to understanding young adults' experiences and problems with online food delivery platforms. It provides practical insights for system engineers and designers to improve the current services and for the governments to enhance the existing regulatory loopholes.